I booked a reservation for my wife and our honeymoon over American Express SPG reservations I made very clear to say it was our honeymoon. Even got a congratulation from the representative. I booked all inclusive ocean view room. When we arrived at the hotel after a 7 hour flight the front desk told me it was booked for one person and we have to pay an extra $100 a night. I asked to speak to a manager. After over an hour and not being offered anything to drink or eat but, told to wait in lobby the manager finally arrives and was very rude. He would not let us check in without paying an extra $40-$60 a night . Because their reservations representative made a mistake I guess the guest has to pay?
We had no other choice and were not going to argue in front of my wife. This is no place for a honeymoon
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- Also Known As:
- Westin Resort And Spa Puerto Vallarta
- Westin Resort & Spa Puerto Vallarta Hotel Puerto Vallarta
- Westin Puerto Vallarta
- Westin Regina Puerto Vallarta
- Puerto Vallarta Westin
- Westin Hotel Puerto Vallarta
- Westin Resort Puerto Vallarta