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All reviews los arcos romantic zone ocean front can't beat the location family hotel all inclusive option mexican hotel hotel zone all inclusive plan beach chairs infinity pool great vacation magda malecon pv balcony romantica
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Reviewed 5 weeks ago

Get rid of noisy equipment next to rooms so that sleep is of decent quality. Also some room patios are right next to elevators and so are not vert secure. Rooms could do with an upgrade, and some are quite cramped.

Room tip: Rooms need upgrading
Date of stay: April 2019
Trip type: Traveled as a couple
Review collected in partnership with this hotel
1  Thank Meander11498628173
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CorporativoLosArcos, General Manager at Playa Los Arcos Hotel Beach Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear Meander11498628173

Thank you for your visit and your constructive criticism which help us do better.
We apologize for our shortcomings and hope that the experiences you did enjoy prevail.

Looking forward to welcome you back in the near future.

Sunny Regards

Antonio Robles
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 15, 2019

Had a great time this time round. Stayed in the new section room was great. We love the location which is why we came back to this resort. The last time the room was dark and very dated. The small balcony was covered in pigeon droppings. We will go back again however only in the new section

Room tip: Great room
Date of stay: April 2019
Trip type: Traveled as a couple
Review collected in partnership with this hotel
Thank Fearless14570900969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CorporativoLosArcos, General Manager at Playa Los Arcos Hotel Beach Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear Fearless14570900969

I want to thank you for selecting us for your recent stay and for taking your time to share your opinion on our service and facilities.
We appreciate you feedback and your comments will be used to improve every point as mentioned, including the cleaning process of the balconies.

looking forward to host you again.

Sunny Regards

Antonio Robles
Gerente General

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 15, 2019

Great place with great location in Old Vallarta. Walking distance to shops and other restaurants. Staff is very nice and helpful. All around great place. I would have liked a variety of beers to choose from instead of the two that were offered free with the all inclusive plan. Other than that it was great!

Date of stay: May 2019
Trip type: Traveled as a couple
Review collected in partnership with this hotel
1  Thank Wanderer68344231514
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CorporativoLosArcos, General Manager at Playa Los Arcos Hotel Beach Resort & Spa, responded to this reviewResponded 5 weeks ago

Dear Wanderer68344231514,

Thank you very much for your comments. We really apreciatte you have give us the opportunitie to be at your service for your recent bachelorette party. Playa Los Arcos Hotel is perfectly situated in the heart of the magic Zona Romantica, the picturesque home of prestigious restaurants, art galleries and beautiful landscape. It’s a little corner of Puerto Vallarta with infinite pleasures and diversions. For us its really pleasant to encounter that your experience was very enjoyable. We will take into a consideration your suggestion about the beer variety that you have mentioned. Thank you very much for sharing your experience.

We can wait to have you back to this your home away from home here in our beautiful Puerto Vallarta. We will be able to assist you at any time as you deserve.

Sincerely yours:
Antonio Robles Rojas
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 14, 2019

Loved everything about the resort—once we were able to check in a day late because they overbooked the first night of our reservation. We (followed by other ‘guests’) were sent to an inferior hotel down the street for the first night. Would have been a10+ rating excerpt for their overbooking policy.

Room tip: Even phone/email confirmation of arrival/time did not guarantee room
Date of stay: May 2019
Trip type: Traveled with family
Review collected in partnership with this hotel
1  Thank Compass563065
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 14, 2019

Beautiful hotel and restaurant. Convenient location to beach, shopping restaurants and attractions. Hotel staff was very friendly. The lifeguard did a great job with the adults only pools. Easy to get a cab if needed. Looking forward to staying again next year.

Date of stay: April 2019
Trip type: Traveled with family
Review collected in partnership with this hotel
1  Thank Pioneer62228238075
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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