Good location and hotel for the price. Staff was very helpful and friendly. Used the all inclusive buffet and the food was good and convenient. Bellmen, Fabian and Ramon were very friendly and helpful.More
- Free Wifi
- Free parking
- Visit hotel website
Good location and hotel for the price. Staff was very helpful and friendly. Used the all inclusive buffet and the food was good and convenient. Bellmen, Fabian and Ramon were very friendly and helpful.MoreShow less
It is always nice to read this kind of reviews about our property. I'm glad to know you and your family enjoyed your stay. Hopefully you can comeback soon to enjoy another great experience in your home. Away from home
Get rid of noisy equipment next to rooms so that sleep is of decent quality. Also some room patios are right next to elevators and so are not vert secure. Rooms could do with an upgrade, and some are quite cramped.
Thank you for your visit and your constructive criticism which help us do better.
We apologize for our shortcomings and hope that the experiences you did enjoy prevail.
Looking forward to welcome you back in the near future.
Had a great time this time round. Stayed in the new section room was great. We love the location which is why we came back to this resort. The last time the room was dark and very dated. The small balcony was covered in pigeon droppings. We will go back again however only in the new section
I want to thank you for selecting us for your recent stay and for taking your time to share your opinion on our service and facilities.
We appreciate you feedback and your comments will be used to improve every point as mentioned, including the cleaning process of the balconies.
looking forward to host you again.
Great place with great location in Old Vallarta. Walking distance to shops and other restaurants. Staff is very nice and helpful. All around great place. I would have liked a variety of beers to choose from instead of the two that were offered free with the all inclusive plan. Other than that it was great!
Thank you very much for your comments. We really apreciatte you have give us the opportunitie to be at your service for your recent bachelorette party. Playa Los Arcos Hotel is perfectly situated in the heart of the magic Zona Romantica, the picturesque home of prestigious restaurants, art galleries and beautiful landscape. It’s a little corner of Puerto Vallarta with infinite pleasures and diversions. For us its really pleasant to encounter that your experience was very enjoyable. We will take into a consideration your suggestion about the beer variety that you have mentioned. Thank you very much for sharing your experience.
We can wait to have you back to this your home away from home here in our beautiful Puerto Vallarta. We will be able to assist you at any time as you deserve.
Antonio Robles Rojas
Loved everything about the resort—once we were able to check in a day late because they overbooked the first night of our reservation. We (followed by other ‘guests’) were sent to an inferior hotel down the street for the first night. Would have been a10+ rating excerpt for their overbooking policy.
Beautiful hotel and restaurant. Convenient location to beach, shopping restaurants and attractions. Hotel staff was very friendly. The lifeguard did a great job with the adults only pools. Easy to get a cab if needed. Looking forward to staying again next year.