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“March 2014 trip review”

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Playa Los Arcos Hotel Beach Resort & Spa
Ranked #29 of 126 Hotels in Puerto Vallarta
Certificate of Excellence
Independence, Missouri
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“March 2014 trip review”
Reviewed April 23, 2014

I booked Playa los Arcos for a mom/daughter trip. The location was perfect, with tons of fantastic places to eat and shop just a few steps away. The hotel itself if older, but that didn't bother us because we weren't there very much. I had 2 issues. First, I had booked transportation from the airport with the hotel via email. I had confirmation and thought everything was set. They were supposed to have someone there waiting for us holding a sign with our names but when we got there, there was no one waiting. We ended up taking a cab and found out when we got to the hotel they had forgotten to send someone. The second issue... I had booked using hotels.com last september. I booked an oceanview room with 2 double beds. When we got there they tried to confirm with us that we booked an inside room with a king bed. I showed them my reservation showing the oceanview with 2 beds and after searching for 10 minutes or so, told us they had no rooms like that available. We ended up staying in the inside room the first night and had to move to our reserved room the next day. I asked to talk to a manager but it took them 2 days to actually get me to a manager. Every time I asked, I was told she wasn't there or she's at lunch. It wasn't the end of the world but it was a hassle that we shouldn't have had to deal with. The only compensation they were willing to do was give a free meal at their restraunt (which was by far the worst meal of the week). They said, because we booked with an outside agency, they couldn't give us any money back. Good news about hotels.com though...they did end up giving me a 50.00 voucher for future travel. That's really the worst. For the most part, the staff was friendly enough. It was clean, good location, huge balcony, cost efficient, which was everything we were looking for. We did both come home with contact dermatitus, which the dr. thought may have been from the laundry soap used for the bedding. That wasn't much fun itching for half the trip (my daughter got it much worse than I did and she was pretty miserable), but that probably won't be an issue for most, just something to keep in mind.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lisa h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,425 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (511)
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St Paul, Minnesota
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 18, 2014

We took a short trip to Puerto Vallarta and selected this hotel because it was in the old part of town. The property was quite old but in good repair. Our room was dated but comfortable with a balcony over-looking the pools and out to the ocean. The restaurant served ala-carte as well as off-the-menu meals and was located adjacent to the walkway running along the beach area. The hotel presented entertainment acts in the restaurant location. The hotel was situated at the beginning of a wide walking esplanade called the Malecon that meandered along the coastline for about 5 miles past shops restaurants and deluxe apartments. We enjoyed walking it many timeds

Room Tip: Be sure to ask about the room locations as the hotel was built in stages and the newer rooms were mo...
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jackpin41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saskatoon, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 15, 2014

This was our 3rd time at the Los Arcos - 2x this year in Jan. and Mar. - for a total or 6 weeks! The beachfront in the Romantic Zone was the initial reason we stayed, but the staff and hotel itself are why we keep coming back! We appreciate the rooms we've had - 309 and 441. They are clean and the balconies viewing the ocean are really nice. We appreciate the fridge and coffee maker, too. Being right next to the beach, with the pool option is great. We love the fact we're on the Malecon for morning power walks and evening strolls. All the restaurants and shops at our fingertips is another plus.

The Los Arcos staff always give superior service. The best part are their smiles and honest interest in their guests. Martha and Rojilio and the rest of the front desk are friendly and efficient. All the front entrance gentlemen ensure you feel looked after and safe. The women looking after our rooms did a great job keeping them clean. The beach staff were great, too. And we loved Javier from the Spa next door. There is nothing like a massage on the beach!

Don't hesitate to book this hotel. We're already looking for next year! Maybe for 3 weeks!!

Diane, Linda, Mary Ann and Marlena

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SenioritaDiana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 13, 2014 via mobile

Stayed here for 4 nights. Hotel 2**.it has this smell that's very hard to get used to, like old place. Not very clean. So laud with screaming kids, even exults only pool tons of kids . The beach is so packed and every 20 sec smb is trying to sell same things. A lot of boats around for touristy adventures, don't even smell any feast air. Location of the hotel is great if you just want to walk around and have good food . Not a hotel to relax

Stayed April 2014, traveled as a couple
Helpful?
Thank Bulya24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed April 13, 2014

i think this was my 9th time at this hotel. Each time seems to get better as we see old friends and make new ones. We are treated like family by staff. This makes us feel so safe and secure and very well taken care of.

I would like to thank Magda for having our room ready for us. You are so kind to us and we appreicate it so much.We cant wait to be in our favorite room again. It is perfect for us.

Also I would like to thank the restaurant manager Rogelio for truly caring about giving guest a memorable experiences and his management of his staff. We see same people in restaurant year after year. This speaks volumes to his abilities. It all starts at the top. I would like to thank Manuel and Mauri too.You are very kind and I appreicate it. Thanks to waitstaff, Rogelio,Juan,Efren,Arturo,Pepe,Alejandro,Jesus, Betulio,Pablo, and bar staff Felix and Francis. Carlos you are so friendly and do such a good job. Bartenders Orlando and Omar, yoou are very good and always smiling.. All are professional, friendly and also treat us like family..You make our stay special. Because of all of you, we come back again and again.

PLA is so much more than just a hotel to stay at. We consider it one of our homes.

Also a special thanks to Activity Staff Adrian. He is perfect for this job. We value his friendship and really see that he truly enjoys his job...

Our very favorite is
Grupo Sol y Luna . Thank you for best music in Puerto Vallarta and of course for your friendship. We consider you lifelong friends.

Thank you to dance group for great entertainment. Especially Frida. You are a excellent dancer.

I would also like to thank our maid Lupita. We love her. She does a wnderful job and we alwayys stay in same room because we want to be where she is..

We cant wait to come again in Nov or Dec. We would never stay anywhere else. Thank you PLA

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jetsetjp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berlin, Germany
Level Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 12, 2014

Run away from this place, pictures are magnificent but nobody mentioned that BED BUGS are also included ...
Lack of customer service, windows don't open, room floors are dusty and dirty, bed bug traces all over the floor

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Lu-is-r_mbrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Gatos, California
Level Contributor
48 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed April 10, 2014

One thing you need to realize is that this is not your usual American style chain hotel where most room are of a certain minimum quality. The rooms in this hotel are divided in the following categories, by most desirable order: beach facing suite, corner beach facing room, front beach facing room, pool facing room and street facing room. The difference in quality/beauty between the top and the bottom offerings is quite acute. If you pick any of the beach facing room you are assured a fantastic view. The non-beach facing rooms are ...well, not very good. Personally we stayed at the beach facing suite and the corner beach facing room and we loved it ( see photos ) Said that we also never bought lodging at this hotel without seeing the room first.

The other thing is that the food at the hotel is somewhat ok, but given this is Puerto Vallarta it does not stand a chance compared to the various restaurants/taco stands/etc. in the area. So save your money and walk 5 minutes in any direction from the hotel for a great meal for the same or less price of the all inclusive.

We will definitely stay here again.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank giovanp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Playa Los Arcos Hotel Beach Resort & Spa

Property: Playa Los Arcos Hotel Beach Resort & Spa
Address: Olas Altas 380 | Col. Emiliano Zapata, Puerto Vallarta 48380, Mexico
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Family Hotel in Puerto Vallarta
#22 On the Beach Hotel in Puerto Vallarta
#32 Romantic Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $
Hotel Class:3 star — Playa Los Arcos Hotel Beach Resort & Spa 3*
Number of rooms: 169
Official Description (provided by the hotel):
Playa Los Arcos Hotel Beach Resort & Spa is a splendid colonial Boutique Style Hotel that invites you to enjoy the vacatioon of your dreams.The quality of its facilities, hospitality and tradition of excellence in service will make your stay a trully pleasurable experience. Located in front of the best beach of Vallarta "Playa del Sol" in the heart of the exciting Romantic Zone, is one of the best tourist areas of Vallarta. Here you can find all types of residences, prestigios restaurants, cafes, boutiques, galleries and the best nightlife. Only a few steps from the new Malecon, the Cathedral and the New Pier. ... more   less 
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Also Known As:
Playa Los Arcos Hotel Beach Resort And Spa
Playa Los Arcos Hotel Beach Puerto Vallarta
Playa Los Arcos Puerto Vallarta

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