We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Hotel,,, but wont be back”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Playa Los Arcos Hotel Beach Resort & Spa
Ranked #28 of 125 Hotels in Puerto Vallarta
Certificate of Excellence
Cincinnati, Ohio
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great Hotel,,, but wont be back”
Reviewed January 22, 2013

We have stayed at Playa los Arcos 6 times for a total of more than two months. By all accounts, this hotel is great for the average and adventursome traveller. Cost, location, service, etc are all great and that is why we return. However; this year will be our last here - and to PV in general. Because,,, every year the beach vendors increase in numbers and peskiness. This year put us over the top. We spent the first week up the coast in Sayulita. This year there appeared to be quite a few more vendors canvassing the beach there. In Sayulita we spent a week saying no thankyou... again, and again, and again,,,,, One informed me he was riding the bus up from PV since the competition was too great. When we arrived to PV, we saw what he meant. Approx every 15 seconds we were approached to buy some trinket that was readily available anywhere in town for 1/4 the price. It was like shooing flies, all day - they were relentless and annoying. Even at night while trying to dine beachside, they were interrupting our dinner to sell the crap. One after the other!! They will interrupt your conversation without hesitation and talk above you if you ignore them. After two weeks of this, we decided enough is enough, the annoyance is greater than the pleasure of laying on the beach. It is not relaxing. I will be writing the mayor about this as well.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank CorpusChris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

2,484 reviews from our community

Traveler rating
    1,072
    778
    354
    158
    122
See reviews for
774
826
128
32
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (520)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Russian first
  • Spanish first
  • Any
English first
None, Italy
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed January 20, 2013

Our concierge from our previous hotel at the Marival Residence & Spa made the huge mistake of recommending this spot from which he must be getting paid to make the recommendation.

The front desk suffers from a huge attitude of spite.

99% of everything in the bar is NOT INCLUDED in the "all inclusive," especially any known brand of alcohol, including bottled beer, forget that, just bad tap beer & bad wine served in a styrofoam cup. We couldn't even eat the food 'included' in the "all inclusive". The internet doesn't work. The rooms are dirty. The building could not possible withstand another layer of paint.

We spent 20 minutes on the hotel's "beach" sitting on bird crap covered chairs rejecting & fending off a new beach vendor every 30 seconds. Then a 'hotel' beach waiter came by & tried to charge us for drinks & his service because the 'all inclusive" is not included on the 'hotel' beach. We finally gave up when the cock roach parade wandered by, literally.

The location is great. The end.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MPLS21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado
Level Contributor
68 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed January 19, 2013

This hotel is in the original section of Puerto Vallarta,aka"Romantic Zone". We moved to this area from the "Hotel Zone" because we wanted to be near all th restaurants, shops and cultural experiences. It really hit the mark for us! It is an older property without all the fluff that brand new properties have, but the charm outweighs all of that! We buy ocean front rooms which give you view to all the beach action and beautiful views of Bandaras Bay. The rooms are simple and comfortable. We have found the staff here to be very, very friendly. We have now been visiting this hotel for seven years and this is the first review I have given them. We have made many friends here over the years that keep coming back just like we do. That speaks volumes!
The restaurant has very good food and friendly attentive service located right next to the beach. The entertainment is not a flashy feather floor show like larger hotels offer, but is always enjoyable every visit. In fact we think this is the best beach location in the area! We have even seen a sea turtle lay eggs on the beach right in front of the restaurant. The hot tub/spa has great beach views also but is often not very hot. The pools though are great. They have a very nice spa for messages and pedicures. The other reason we like this location is because we like to experience the true Mexican culture and this area always delivers year after year. This hotel also has two boutique sister peoperties across the street that are also very nice and one offers larger suites with kitchens.
We love this hotel and will continue to visit in the years to come.

Room Tip: Ocean front rooms are worth the small amount of extra money. You can negotiate the prices especiall...
See more room tips
  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank moose58colorado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olympia, WA
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 18, 2013

This is a less than luxury hotel which we expected for the price we paid for a place right on the beach. It is kind of run down and the rooms at the back are over a very noisy street. After one night they were nice enough to move us to a better location with a great view of the bay from our balcony and next to a less noisy street. The staff were all very nice and the restaurand was nice with a great looking buffet for breakfast and dinner. We found it too expensive for our budget as were almost all the restaurants in this part of town. The pools are big enough to swim laps in, though no one was keeping kids out of the adults-only pool.
We are not night people so it was not a good fit for us but we didn't know that about before we picked the area.

Room Tip: Ask for a room close to the beach. The bar and restaurant noise is worse but that usually ends aroun...
See more room tips
  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jeananddanbrady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 17, 2013

We come back because of the location and beach. We ALWAYS have a hassle at check in about a room. We finally got a king size bed on the 3rd (their 2nd) floor almost in a corner but it had a balcony overlooking the pool. We did hear street noise later at night but it wasn't too bad. However the bed was as hard as a rock and very uncomfortable. This room had been renovated a few years ago (I think) but the shower area needs to be redone. Grouting is missing and mildew exists near the base. Other than that the room was clean, the staff friendly, and the buffet breakfast was great. I guess you can't expect much for the unbeatible price. We always reserve as early as possible to make sure we can get the discount.

Room Tip: Rooms on the north side overlooking the pool are away from the street noise but I don't think th...
See more room tips
  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sunworship65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Level Contributor
112 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed January 17, 2013

We had a nice room that looked directly at the ocean and overlooked the pool with a balcony. We didn't have any issues with noise, either from the pool or the street. They have a strict 10am to 10pm pool time, which people seemed to be abiding by. We were, however, there during a quieter time and didn't have neighbours on either side, so that might have made a difference. We didn't go to the bar or the restaurant so can't comment on that. The location of the hotel is perfect for everything. The staff were helpful and courteous. The bed was "mexican" style, meaning hard as a rock, unfortunately. They provided us with a fridge free of charge, and they had a safe in the room. Our door overlooked the street, so we had the best of all views.

The only issues are the usual ones where people head to the beach and reserve the prime loungers then take off for hours at a time and the people who are actually there to use them, can't! I hate this, it's a reason I generally keep away from these types of properties. I feel that the hotels should be a bit more vigilant about stopping this practice as it's always an issue for people who go down to the pool or beach and either can't get a lounger, or the 'best' spots are 'reserved' without anyone using them. Too bad people can't be considerate of others even when on vacation!

Otherwise, we found this to be a beautiful property, enjoyed seeing iguanas each day, the beautiful view from our room and balcony, and would definitely consider going back again. We also got a ridiculously cheap price on RedTag for the room that could not be beat.

Room Tip: make sure you get a balcony, it's lovely to sit outside and enjoy a drink during the sunset.
See more room tips
  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LolaRamona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dana Point, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 16, 2013

Friend and I flew down, took a taxi to the area and picked out Los Arcos almost at random. Got an upgraded room with king on 4th floor ocean front and enjoyed. The staff was friendly and service in the restaurant outstanding. We took the all inclusive option and were impressed with the buffet, both at breakfast and dinner. I have been at other PV hotels with all inclusive and found their food lacking in comparison. My friend, a native of Mexico, was more than satisfied with the authenticity of the food.
A nice walk every evening to the clubs on the melecon then back to the room to fall asleep with the sound of the surf..... life is good!

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cealav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Puerto Vallarta hotels
0.1 mi away
Los Arcos Suites
Los Arcos Suites
#25 of 125 in Puerto Vallarta
4.0 of 5 bubbles 497 reviews
0.1 mi away
Hotel Casa Dona Susana
Hotel Casa Dona Susana
#23 of 125 in Puerto Vallarta
4.0 of 5 bubbles 735 reviews
1.4 mi away
Buenaventura Grand Hotel & Great Moments All Inclusive
Buenaventura Grand Hotel & Great...
#22 of 125 in Puerto Vallarta
4.0 of 5 bubbles 2,508 reviews
Show Prices
Show Prices
Show Prices
3.3 mi away
Hacienda Buenaventura Hotel & Mexican Charm All Inclusive
Hacienda Buenaventura Hotel & Me...
#21 of 125 in Puerto Vallarta
4.0 of 5 bubbles 1,690 reviews
2.8 mi away
Villa del Palmar Beach Resort & Spa
Villa del Palmar Beach Resort & ...
#27 of 125 in Puerto Vallarta
4.0 of 5 bubbles 2,431 reviews
1.8 mi away
Sheraton Buganvilias Resort & Convention Center
Sheraton Buganvilias Resort & Co...
#30 of 125 in Puerto Vallarta
4.0 of 5 bubbles 3,546 reviews
Show Prices
Show Prices
Show Prices

Been to Playa Los Arcos Hotel Beach Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Playa Los Arcos Hotel Beach Resort & Spa

Property: Playa Los Arcos Hotel Beach Resort & Spa
Address: Olas Altas 380 | Col. Emiliano Zapata, Puerto Vallarta 48380, Mexico
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Family Hotel in Puerto Vallarta
#21 On the Beach Hotel in Puerto Vallarta
#32 Romantic Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $
Hotel Class:3 star — Playa Los Arcos Hotel Beach Resort & Spa 3*
Number of rooms: 169
Official Description (provided by the hotel):
Playa Los Arcos Hotel Beach Resort & Spa is a splendid colonial Boutique Style Hotel that invites you to enjoy the vacatioon of your dreams.The quality of its facilities, hospitality and tradition of excellence in service will make your stay a trully pleasurable experience. Located in front of the best beach of Vallarta "Playa del Sol" in the heart of the exciting Romantic Zone, is one of the best tourist areas of Vallarta. Here you can find all types of residences, prestigios restaurants, cafes, boutiques, galleries and the best nightlife. Only a few steps from the new Malecon, the Cathedral and the New Pier. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Hotels.com, Priceline, Hotwire, Cancelon, getaroom.com, HotelQuickly, Evoline ltd, TripOnline SA and HRS so you can book your Playa Los Arcos Hotel Beach Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Playa Los Arcos Hotel Beach Resort And Spa
Playa Los Arcos Hotel Beach Puerto Vallarta
Playa Los Arcos Puerto Vallarta

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing