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“Just fine!”

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Playa Los Arcos Hotel Beach Resort & Spa
Ranked #27 of 124 Hotels in Puerto Vallarta
Certificate of Excellence
Lorain, Ohio, United States
Level 5 Contributor
83 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Just fine!”
Reviewed February 23, 2012

Our first time to this hotel and PVR. I can understand, appreciate and agree with most all the + and - reviews I've read, but as one said, "Manage your expectations". We did and were pleasantly surprised with the cleanliness, great bed, good service and location. Wonderful beach staff and it's all you could want! Appreciated the happy hour which preserved the pesos! We're rebooked!

Room Tip: Room with balcony or lanai is a must.
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  • Stayed February 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank MaryKRBOAT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,595 reviews from our community

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Rating summary
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  • Sleep Quality
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Seattle
Level 4 Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed February 21, 2012

Enjoyed are stay at Playa Los Arcos after we changed rooms (after first night). A balcon is a necessity here so you can enjoy the ocean view. The location can't be beat, especially with all the good restaurants near by. We had breakfast at Fred Tucan's each morning where the food is great & the people extra friendly.
The beach is great along with the friendly staff that sets up the lounges & umbrellas. The front desk staff is also very friendly & helpfull.

Jeff MacKenzie is the Marketing Manager (very friendly & helpfull) for the three properties and he took the time to assist us in looking at the various options for next year & then made our 2013 reservations.

Room Tip: room with balcony & ocean view.
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  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank schenkel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madison, Wisconsin
Level 6 Contributor
169 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 332 helpful votes
Reviewed February 21, 2012

We've been coming to Puerto Vallarta and staying at Playa Los Arcos for many years and never had an issue. This year we arrived at Noon and were told we would have to wait until 3 p.m. for our room. Elizabeth at the front desk offered us a discount is we purchased vouchers for the breakfast buffet so we purchased four vouchers and paid in US dollars. Elizabeth kept our change and we had to wait for the vouchers but did finally get them. After waiting for an hour I asked another person for the room number and went to check it out. The room was clean but still we had to wait. The hotel has sadly gone down hill - while in the hot tub we were hit with flying debris from the jack hammer taking out tiles, many lights are out and there was mold in the bath.

  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Pookie53593
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 21, 2012

we recently visited puerto vallarta for a friends wedding. the wedding location was a different hotel, and we decided to stay at los arcos for the first 2 nights of our visit. during a daytime adventure our friends were simply going to keep our bags in our room for the day. they said fine, no problem.

that evening we all came back and they took their bags to leave and go to their hotel. they were stopped by the front desk and asked where they were coming from. our friends explained and the front desk said they needed to call us to verify. they called us, we explained, then were told no problem, thank you for confirming. the front desk person hung up and said, "you are fine, thank you."

THEN, the night manager steps up, with a cop next to him, and says, "things are not fine." ten he, and the cop, proceed to extort my friends. they kept asking for money and my friend said, "no, call our friends and they will come down and explain." the night manager didn't want to hear this and so he didn't need to call us back for this. my friend then asked very directly if this was some sort of shake down for money and the night manager said yes. after about 45 minutes, and our friends completely terrified, they paid the money.

they tried to be smart and ask for a receipt, but the manager wrote it on a carbon copy sheet, with a felt tip pen, so no record exists of the transaction.

the hotel never said a word about this and on our hotel bill, made it look like they had charged us then taken it off. total scam and we haven't been able to get anyone to speak withe us or call us back.
DON'T STAY HERE!!!!!!

  • Stayed January 2012, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank casklein
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Des Moines
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 21, 2012

Musty smell in the hotel. Staff was great. We had a couple issues in the room but staff was there in under 5 minutes and fixed them. Restraunt in the hotel was over priced and service was terrible. Rooms were old but clean. We stay at this hotel every trip to here

  • Stayed February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DesMoinesKimE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madison, Wisconsin
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 20, 2012

We spent last week at Playa Los Arcos as we have many times over the last dozen years. We found the hotel by recommendation of a good friend who stayed long visits every year. We mirrored the enthusiasm for Los Arcos with many of our own referals but found things to be different this year. From the moment we arrived we were meet with resistance instead of the hospitality we had grown to love from the hotel staff. The front desk staff was bothered to help us, our room was not ready and we were made to wait. Not the first time that happened but it was the first time that no effort was made to speed the imposition along. In fact we found that the room was completed well before Elizabeth at the front desk would allow us entry. It appeared that she was determined to make us wait instead of being determined to be helpful. Her attitude clearly showed that she viewed the guests at the hotel as problems. So we spent a lot of time in Puerto Vallarta, this year, looking for a new place to stay next year.

  • Stayed February 2012, traveled with family
    • Location
    • Cleanliness
Helpful?
3 Thank JIm D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed February 20, 2012

There are a lot of repeat customers that come here, which says a lot. The balcony rooms are much nicer than the non-balcony. The location is great for old PVR as "Badillo" street has many restaurants, there is a bank of ATMs nearby, the Malecon is a short walk away and some day the pier will be rebuilt and will be nearby as well.

The beds were fine. The pool is generously heated (yay!) which is good because the pool itself never got any sun. On the beach, they'll bring out lounge chairs and install an umbrella wherever you want -- also a nice plus. We both loved their coffee too. A can of Coke is quite pricey at 33 pesos (about $2.75 US).

I was in 2 balcony rooms (we had to move to accommodate repeat customers) and both were adequate, but a few basic amenities were always missing: a clock/radio, facial tissues, an iron and ironing board. You can ask for an iron which they may bring if they have one, but it I'll just say the iron has "seen better days". I boldly asked for an ironing board later, and they said they didn't have any. Our second room had a small, 19" old-style tube tv and a weird "ramp" right in front of the sink (sink was separate from shower/toilet as you walked past it to enter the room) so you stood fighting gravity in front of a very tall sink! I believe the hotel had WiFi as someone was using her iPad, but I did not see any public computers for internet use in the lobby.

Room Tip: Rooms that overlook the pool or ocean front seem to be much nicer.
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  • Stayed February 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Bob I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Playa Los Arcos Hotel Beach Resort & Spa

Property: Playa Los Arcos Hotel Beach Resort & Spa
Address: Olas Altas 380 | Col. Emiliano Zapata, Puerto Vallarta 48380, Mexico
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Family Hotel in Puerto Vallarta
#20 On the Beach Hotel in Puerto Vallarta
#32 Romantic Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $
Hotel Class:3 star — Playa Los Arcos Hotel Beach Resort & Spa 3*
Number of rooms: 169
Official Description (provided by the hotel):
Playa Los Arcos Hotel Beach Resort & Spa is a splendid colonial Boutique Style Hotel that invites you to enjoy the vacatioon of your dreams.The quality of its facilities, hospitality and tradition of excellence in service will make your stay a trully pleasurable experience. Located in front of the best beach of Vallarta "Playa del Sol" in the heart of the exciting Romantic Zone, is one of the best tourist areas of Vallarta. Here you can find all types of residences, prestigios restaurants, cafes, boutiques, galleries and the best nightlife. Only a few steps from the new Malecon, the Cathedral and the New Pier. ... more   less 
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Also Known As:
Playa Los Arcos Hotel Beach Puerto Vallarta
Playa Los Arcos Hotel Beach Resort And Spa
Playa Los Arcos Puerto Vallarta

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