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“Not very accomodating” 3 of 5 bubbles
Review of Playa Los Arcos Hotel Beach Resort & Spa

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Playa Los Arcos Hotel Beach Resort & Spa
Ranked #27 of 127 Hotels in Puerto Vallarta
Certificate of Excellence
Bloomington, MN
Level Contributor
172 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Not very accomodating”
3 of 5 bubbles Reviewed February 9, 2012

We had just spent a beautiful week at our timeshare and decided to spend the last weekend in Old Vallarta and was refered to this hotel. We arrived in the late afternoon and tried to check in, when we arrived at the front desk one of the ladies at the front desk asked us if we here checking in when we said Yes, she asked us to move to the other side of the front desk...we did and waited about 5 minutes, then the lady on that side asked the same question, once we answered she asked to move to the side we were at the 1st time...we did and again waited another 5 minutes or so, then a 3rd time where asked if we where checking in and they again asked us to move to the other end..by that time my husband wasnt happy, we moved and waited again, but this time they acknowledge us and ask us to hold for a minute...after about 3 she helped us and checked us in...once we got our keys the very helpful bellboy took us to our room, we where give a nice poolside room on the 1st floor, when we arrive our keys didnt work and we could see thru the window that the room wasnt clean and that there looked to be someone still in it...my husband and the bellboy went downstairs to correct this, when they returned we were escorted to a very small room at the back of the hotel, no view but the noisey alley, we should have complained and asked for another room, but by that time we where hot and tired and gave up. we should have complained as we ended up not getting much sleep either night due to the noise and the musty smell coming from the air conditioner.

The Pool area was very nice and the beach was beautiful and the bell boys where very informative and helpful when ever we asked for help. good area to be in with alot of resturants and food vendors close by.

Room Tip: if your not happy with the room they give you, dont hesitate to ask for a better one
See more room tips
  • Stayed February 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank ktdelosreyes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,368 reviews from our community

Traveler rating
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    118
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (499)
Date | Rating
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English first
Bellingham, Washington
Level Contributor
198 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
4 of 5 bubbles Reviewed February 7, 2012

Close to everything, but just off the main roads. In quaint old town PV. Right on the beach.

Room Tip: Ocean View room!
See more room tips
  • Stayed October 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank uncle_albert5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge, Canada
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed February 6, 2012

We stayed at Playa Los Arcos because we had seen it when visiting PV and wanted to be downtown. Location was great and we decided to go non-inclusive and eat out. We enjoyed this option as there are tons of restaurants all over PV.

This is an older hotel (65 years) and the rooms are small but clean. The beach is good and the beach guys will set you up with loungers and an umbrela in not time, make sure you slip them a couple of bucks. Good pool and they have WiFi in the loby wich sometimes you can get in our room depending on location.

Had an issue at check out as they tried to say I owed 8,000 pesos when i had only charged around 700. It was resolved but took over half an hour.

  • Stayed January 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Cambridge_Lad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed January 31, 2012

I have seen some reviews of this hotel that were not all together flattering, and I must admit I was hesitant to try it. However, my reservations proved to be unfounded in the actual experience. The staff was wonderful. They were helpful at all times of the day and night, they spoke enough English for us to feel welcomed, they went above and beyond what one could reasonably expect from a hotel when we had several little mishaps with lost plastic and unfamiliar experiences. We could have felt out in left field in a forgein country, but we truly felt like our host cared about our wellbeing and was helpful in correcting any situation that arose with good nature. It made for a great trip. Besides that, this hotel is front and center in the action of PV. On the beach and the Melecon, in the heart of Romantica Zone (Old Town), near many restaurants, spas, street venders, shops, and evening entertainment. We felt safe there. This is not a luxery hotel. This is a home away from home with a comfortable Mexican flavor.

  • Stayed January 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank prbaranc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spokane, WA
Level Contributor
67 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed January 31, 2012

My partner and I stayed at Playa Los Arcos last week...as we have for the past 7 years...We have never felt discriminated against or treated differently because we are gay...the front desk ladies always seem happy to see us...
The hotel is not fancy and yes the rooms are in need of updating...but you can not beat the location! The beach is literally just steps away...There are plenty of chairs, chase lounges, and umbrellas...and even drinks are served to you...Seriously, what more could you ask for?...
Then there are the restaurants around the hotels....too many to name...but there is no need for any one to go hungry...If I were you, I'd opted out of the all inclusive package and get out and explore to great restaurants...The Blue Shrimp is fabulous as is Joe Jack's Fish Shack...both just minutes from the hotel...
The guest rooms are small and somewhat out dated, but frankly, if you're coming to Puerto Vallarta to sit in your room, you might as well stay home...there is so much to do...the beach, the pool, exploring the city...jump on a city bus and enjoy the native culture...go to the bontanical gardens...beautiful area...do a day trip to Sayulita...beautiful beaches...(just don't miss the last bus...LOL)
Don't sweat the small stuff...life is too short...
I love Puerto Vallarta and will continue to stay at Playa Los Arcos...

  • Stayed January 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Woody517
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alberta
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed January 30, 2012

Myself and two buddies stayed at this hotel at the start of December for a " bachelor " trip to PV. We wanted something downtown. While, this is the place for location. It is simply the best location in PV if you want to be "in the heart of the action". However, I would NEVER bring my wife or family to this hotel. The rooms are like something out of a slasher movie where the couple's car breaks down in the country in a storm! The hotel receives far better rating than in deserves. It is a 2 star at best. If you are looking for location, location, location - then this is the place. If you are looking for a room that won' t creep the crap out of you - look elsewhere.

  • Stayed December 2011
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Casspaige
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
simi valley
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed January 26, 2012

why do we love playa los arcos.1. great location. We can walk almost anywhere in town, especially now that the "Malecon" boarwalk has been made so beautiful with no cars in sight. 2.Hotel has a nice clean beach with lots of lounge chairs. 3. Good food in the ocean front restaurant. 4 Nice clean rooms.
I just spent five nights there in a very nice suite with a great ocean view. 5. Most important reason I have is the hotel staff. Everyone has a smile. When you check in they remember you from you last visit. The staff from the front desk to the bartender or waiter to the girl who prepares your room everyday to the beach attendants....all of them are gentle, nice people. They make my stay perfect everytime. What else can I say...except I look forward to my next stay at Playa Los Arcos in Puerto Vallarta.

Room Tip: when available they will do all they can to give you a room with a nice pool or ocean view.
See more room tips
  • Stayed January 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank art r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Playa Los Arcos Hotel Beach Resort & Spa

Property: Playa Los Arcos Hotel Beach Resort & Spa
Address: Olas Altas 380 | Col. Emiliano Zapata, Puerto Vallarta 48380, Mexico
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Family Hotel in Puerto Vallarta
#20 On the Beach Hotel in Puerto Vallarta
#32 Romantic Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $
Hotel Class:3 star — Playa Los Arcos Hotel Beach Resort & Spa 3*
Number of rooms: 169
Official Description (provided by the hotel):
Playa Los Arcos Hotel Beach Resort & Spa is a splendid colonial Boutique Style Hotel that invites you to enjoy the vacatioon of your dreams.The quality of its facilities, hospitality and tradition of excellence in service will make your stay a trully pleasurable experience. Located in front of the best beach of Vallarta "Playa del Sol" in the heart of the exciting Romantic Zone, is one of the best tourist areas of Vallarta. Here you can find all types of residences, prestigios restaurants, cafes, boutiques, galleries and the best nightlife. Only a few steps from the new Malecon, the Cathedral and the New Pier. ... more   less 
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Also Known As:
Playa Los Arcos Hotel Beach Resort And Spa
Playa Los Arcos Hotel Beach Puerto Vallarta
Playa Los Arcos Puerto Vallarta

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