My name is Marcella Porru, I spent a weekend-holiday at the beginning of March in the hotel. I paid the import of my all-inclusive package with my credit card. Next 21-th of March strange operations with my credit card took place, with not-authorized transaction of money to the hotel account, for a total amount of about 2000 dollars. I contacted the hotel to know more about the fact, asking to solve the problem as soon as possible explaining that I have to stay in Mexico lot of months and that the irregular transaction leaves me without money. In a first moment the staff seemed to be helpful, but the problem is still unsolved. Now, it is difficult (i) to speak with the lady who has the work to resolve the problem and (ii) to understand if she is trying to find a solution. I am very worried and scared and I think that the moment to turn to the Procuradoria Federal del Consumidor is arrived.
- Official Description (provided by the hotel):
- Enjoy the unique charm of a real Mexican Hacienda surronded by beautiful gardens, traditional decor and perfect facilities for an unforgetable vacation. Hacienda Buenaventura Hotel & Mexican Charm represents a poignant aspect of Mexican culture and tradition and is strategically located at the center of the Puerto Vallarta Hotel Zone. We are located just 10 min. from the International Airport , the Bus Station, Convention Center and Downtown area. We are the perfect choice whether you want to relax and enjoy our facilities and beach club or enjoy everything Puerto Vallarta has to offer. ... more less
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- Also Known As:
- Hacienda Hotel Puerto Vallarta
- Hacienda Puerto Vallarta
- Hacienda Hotel And Spa
- Hacienda Hotel Spa Puerto Vallarta