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“Hotel Hacienda Resort and Spa”

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Hacienda Buenaventura Hotel & Mexican Charm All Inclusive
Ranked #19 of 123 Hotels in Puerto Vallarta
Reviewed January 24, 2013

Go for this converted Hacienda. Allinclusive from Vancouver to Puerto Vallarta Westjet. This place has architecture, great...and I mean great service, food, bars, rooms are like old Mexico but clean. Showers steps down into it, but large.

Easy taxi to old town. Walmart, supermarket easy walk. Marina where tours leave to Bay of Banderas a few blocks walk!

Front desk stagg friendly, efficient. Concierge great! Servers wonderful!

Not a 5 star hotel for looks but 5 star servive and food and drinks!

2010.

Lila

Room Tip: Get a Superior room on second floor
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  • Stayed: October 2012, traveled with friends
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1  Thank Lulu1944
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed January 7, 2013

I liked the place, but acknowledge that it would not be for everyone.

Couple of strong points:

STAFF: staff is super friendly and hard working. They have a thing on Mondays and Thursdays that is called "Happy Hour". The point is to introduce the managers of the hotel. So you have the General Manager (Ruiz), the laundry manager, the housekeeping manager, the spa manager (she has such a peaceful and lovely energy), catering manager, front desk manager, security manager....you get the point. They are all introduced to those present around the pools bar, they take the stage, laugh and dance a little bit, then serve some little snack things and circulate amongst those guests who wish to chat for a moment or two. It really made for a comfortable feeling, Ruiz says he wants it to feel more like a lodge than a resort
Ruiz, the GM, also worked the dining room, one morning, introducing himself to everyone, asking for comments - seeking praise and criticisms - how can we improve. Very impressive
After check out, Ruiz, told me - keep your bracelet until you are ready to go - enjoy the pool, food and drinks and then drop it off once you are gone.
Lost my iPod near the pool one night. It was a night of horrible music and I wanted to lie on a lounge chair and read. So I plugged in the iPod and listened to my own music to drown out the 'crap'. Somehow I lost it and realized it the next day. Went to the front desk, and they did not have it. About 2 hours later, the front desk manager found me and said it had been found. I was pleasantly surprised.
Waiters at dinner time were very attentive. The fellow, Ivan, was a delight. The other waiters were fine, but I think it is tougher to work the breakfast shift because people wander in over 4 hours, are not yet awake and the tips are not as good.
Bar staff were friendly enough and once they got to know you - were even more so.
Activity staff (3 of them) were very friendly, especially Jessica. That being said - they disappeared for almost 2 days. I think this had a lot to do with the place not being very crowded, and maybe it was going to be their last time for a break for a while. For the first couple of days activities appeared on a white board, and then the white board disappeared for 2 days. When it appeared again, it did not seem as if the schedule was followed. That being said, they worked hard when there. It is just that there were few people around mid-week. The entertainment at night was weak. The first night was Mime night. I jokingly thought "I don't understand it, it is in Spanish". But then I rarely understand mimes. Then there was a night of music and some dancing on the stage area (guests and activity staff dancing), 2 nights of karaoke (actually fun), one night of crap music - loud and electronic (and if I hear Gangham Style one more time I will explode).
Front desk staff very efficient and friendly.

THE PLACE:

I loved the size of the place. 155 rooms was perfect. Corridors are clean and wide.
It has a very safe feel to it. There really is only one entrance and that is through the lobby area. Tthe rooms are a reasonable size. There is a desk / dresser thing with 3 small drawers. Now I was alone, and I like to completely unpack. Had there been 2 of us, I would have been grumpy.
The bathroom has been upgraded and the shower is great. There is hot water any time that I wanted it. Also a new low profile, low flow toilet. Counter top is spacious and good lighting.
The room itself could use some more lighting. It is kind of dark.
Bed is firm without being hard. Pillow are GREAT. I hate large pillows and these were perfect for me.
Housekeeping is great. The rooms were very clean and when they changed the bedding the also took away the bedspread. So these were washed regularly too.
The only other furniture in the room (other than the two night stand which were solid stone with glass top) were two rather old wooden chairs and a round table. Your grandmother may have had these in her house.
Each room has a balcony, even the ground floor as the ground floor exterior doors do not open right onto a patio. The balconies are small, enough for 2 hard iron chairs and an iron table.There would be room for a person on each chair and one more person to stand beside them. Not much leg room. This is not a balcony to hang out on and soak up the sun - too small and hard chairs.
Doors are wooden with a key for entrance, so not electronic. Rooms do not have a safe, but there is free safety deposit box at the front desk and a private area to access your box, if needed.
When you check in you are given your key on a lanyard (cord), the TV remote, your towel card for the pool and your bracelet. You are also given a pamphlet about the place and the rules about what happens if you lose on of those things. the rules are clearly laid out, so no one should be caught be surprise.
The TV is old, small, and never worked in my room - which was just fine. I am sure if I said that it does not work, they would have fixed it.
** There is a litre bottle of water on arrival. After that you are on your own. You can buy at the small store near the lobby or at the large grocery store next door. This caught me by surprise. If you want water from the bar, you will get a cup of water
if people are looking for a stocked mini bar, with a little water or beer - there isn't one.
Free wi-fi throughout the resort and 2 computers at the lobby where you can also print off any material you want at the front desk.
The rooms were clean, with no evidence of any mold. Towels were plentiful and new. Bed lines were crisp, clean.

FOOD
It may have had to do with the early season, but the only place for meals was the main room which was all buffet. The a la carte was not open. Generous hours - breakfast 7 - 11, lunch 1 - 4 and dinner 7 - 11. Burgers and hot dogs were available at the beach from 11 - 6 and were also available near the pool bar from 1:00 a.m. to 5:00 a.m.
the food was Mexican and I liked it. The people who came here were about 65% Mexican and so the food was Mexican in style. This means the meat was pretty much always in some kind of sauce and cut into small chunks - like stews. The food was plentiful, hot, and with lots of flavour. People expecting a different food theme night every night will be disappointed. There is no Oriental or Italian night - thankfully. The meat dishes prepared were different for most meals, but you could expect to find chicken, beef or pork in a sauce at breakfast too. There was a fabulous omelette cook. For lunch and dinner there were always one or two pastas and rice, along with vegetables. Desserts were okay. I love this kind of food and the Mexican people there appeared to enjoy it as well. So for a Mexican experience, this is where to go.
I was tempted to go out one night for a steak and the Outback Steakhouse is almost across the street, but I changed my mind and enjoyed the dinner. Look for Ivan, the waiter in the evening.

THE POOL

Very nice size for the size of the resort. It is hardly used in the morning, and then the activity picks up. There is a swim up bar of sorts and a shallower area for kids. Water was very clean. There was also about a 6 - 8 person hot tub.
The area around the pool is very well maintained, constant sweeping. Nice mix of sun and shade opportunities.
THE BEACH

Not the best. The beach seems to be under a perpetual red flag...at least for the whole week I was there. That did not stop people from going in, but it was not great.
The beach club is rather small so I do not know what it would be like if there was a large crowd.
Lots to watch at the beach with about 3 parasailing outfits working about a 3 - 4 block long beach. Bar staff and cook staff at the beach club very friendly and the burgers are very tasty.
Vendors are pretty persistent. I know they work really hard and you have to admire them for it, but leave me alone!!!! I spent much of my time at the pool/
Bathrooms at the beach club is a little run down, but hey - there is one and you do not have to pay 5 pesos to use it.
The walk to the beach is about 2 city blocks, easy to do and safe, although it may feel a little "dubious" the first time. No signage, but it is hard to get lost.

THE SPA

Outstanding. Heidie - the manager, has a very peaceful way about her. I went for 2 massages and their menu of treatments is quite extensive. They have a facility to do the Aztec equivalent of a 'sweat lodge' but they need to have a minimum of 7 people arranged in advance to bring the shaman in. Very reasonably priced and with Nolitours you get 10% off.

THE CITY

I really like the city and I love to walk. The walk to El Malecon is about 5 - 6 kms. I did it 3 times. And from that point I would walk all over the place. One day it was a 14k walk. I ate street food, had a beer or two in bars, watched locals play soccer and slow pitch - truly aimlessly wandered. Always felt safe. You MUST keep your eyes open when walking to watch for uneven sidewalks, stairs appearing in the sidewalks, holes. But it is a great city to walk in
Public transport is cheap and abundant. The Hacienda is located right on the main 4 lane in each direction north-south road. It seems that there is a bus going into the downtown "centro" or back north towards the hotels about every minute. Fares are very reasonable. I only took a bus once, but it was fine.

I think The Hacienda Hotel Spa and Beach Club sits comfortably in the 3 star range and I would go back again, largely because felt I was in Mexico, with Mexicans, enjoying their holiday culture. I do not go to another country to feel that I am in my own country.

  • Stayed: December 2012, traveled solo
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29  Thank YogiBear53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 5, 2013

Room was in horrible condition, mold growing everywhere, from the ceiling tiles right when you entrance the room, the amenities are almost bare to nothing, you get 1 towel, and of course one old, I mean old old fuzzy tv, where you can watch barely anything, stinky sheets, rotten mildew and mold around the ceiling. Right around the restaurant, there was a strong smell of sewage, is hard to enjoy food when there is a rotten smell of sewage around. Watch out, they will charge you for everything, water 34 dollars, if you lose the plastic wrist wrap that they give you is about 40 dollars, then again they don't tell you anything, there is not a specific parking garage, only street parking. This place does not have beach front, you get a nice street front of the main avenue with cars and smog. They have an old pool and to their benefit a nice lounge entrance area, apart from that, stay away, there are better places for the money in vallarta. This is a Motel 8 or Vagabond to USA standards, there is nothing of a resort. Cheap and place to stay, other than that, no much.

Room Tip: Stay away from this place.
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  • Stayed: January 2013, traveled with friends
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12  Thank palito t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 30, 2012

My wife Karen and I stayed here on our honeymoon this December. The hotel was clean, well maintained, and catered to both tourists and locals. It was this part that we liked the best. The service was personal and authentic.The food, although not exceptional, adequate and good. The hotel made its mark with us because it was not isolated from Mexicans like so many places are. It was a great community of people that was relaxed and welcoming. There were many opportunities to connect with staff and locals not to mention a great group of unpretentious tourists.

  • Stayed: December 2012, traveled as a couple
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14  Thank kenneth w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 17, 2012

This was my first time to Mexico. i've been sceptical of going because of all the media attention. I stayed at this resort from the 8th to the 15th of December. The airport on arrival was nice, did not get bombarded with petty merchants and the shuttle to the hotel was quick as the airport was only a few minutes away. We arrived at the hotel and the check in was fast. The English that the hotel staff knew was minimal but was able to make it by without problems. The facilities were quaint and comfortable and the majority of the clients during the weekdays were people from Canada and during the weekends the Mexican tourists from several parts came in and filled up the place. It was a nice cultural atmosphere and the language difference made it nice to spend time with my wife and not know what they are talking about most of the time. The staff were all friendly and food I thought to be good but like any other all inclusive resort gets repetitive by the end of the stay. The restaurants inside the resort had good operating hours. Breakfast was from 7 til 10, lunch from 1 to 4 and dinner from 7 to 10. From 10 a.m to 6 pm the beach bar is open for drinks and snacks consisting of hot dogs, hamburgers, and nachos. The food is pretty decent. The pool bar opens at 10 am and closes at 5 am. The same snacks are served there as the beach bar except for the hours which the restaurant is open. The bad thing is the music stops playing at 10 pm. The pool and hot tub closes at 8 pm.. pretty lame. The rooms were good size and kept clean for an old building and the majority have a pool view. None are ocean view obviously as the beach is about a 5 minute walk away. To get to the beach and the resort beach bar, there is a shuttle which will take you there you just have to tell the guys at the front door and they will hook you up. If you are an able bodies individual, I'd recommend walking as it wont take you as long and day or night, the walk is safe. To get there walking, exit hotel front doors and go right. At the end of the hotel turn right again. Walk until the Hilton which is a pink building and the road will end. Turn right again. The next street at the oxxo convenience store turn left. follow to end, turn right and then the next left down the walkway to the beach where you will pass merchants. The roped off area to your immediate right is your beach portion and the bar you will see will be yours also. Kayaks are available at this place from about 11 until 5 or so. They are free to use. The beaches in Puerto Vallarta are all pretty coarse sand. If you want to go to a finer sand beach you have to head North towards Bucerious or even better to Punta de Mita. The bus ride to Bucerious is 13 pesos each and to Punta de Mita is 23 each. The ride to Punta de Mita is about an hour, but well worth the ride to see the nice beaches. All of these areas travelling day or night are all safe. The bus heading North you have to catch it heading North in front of the Walmart across the street from the Marina by the shopping mall. There are 2 bus stops there. Go to the larger stop which is the most Northern stop. There is a guide there to direct you to the appropriate bus. If you are heading south to downtown Puerto Vallarta you can catch the bus at the stop in front of the convenience store and gas station just North of the hotel at the bus stop. to get there it is 6.50 pesos each. Again the area is full of locals and the boardwalk is nice but it's nicer to go down some side streets and check out the shops there also. Very safe even if you are the only white person in the area. Police are in several intersections directing traffic and cater to tourists to assist. Most of them speak English if you have questions. Remember, the road you get off the bus in downtown is a one way, so to catch the bus on the way back, you have to go to the next street east. If you want to go to free shows, get free tequila, or get cash, you can go to time share presentations in the area. They provide taxi rides there and back and it's a good way to see other hotels and parts of the region. You are only obligated to listen to them for an hour and a half and then you can decline anything further but you still get your free stuff. The value that you should receive should be around 150 to 200 American dollars. So you should get at least a couple excursions out of it. We did 2 of these and and got 2 excursions, one to Rythms of the night and a dinner on a remote jungle area and also a tour of the tequila factory, and the zip lining in the jungle of Eden where the movie predator was filmed and go to spend a couple hours swimming in the waterfall at that location. The second presentation we got a bottle of tequila which was used to pay my dog sitter, lol, and also 1400 pesos in cash. The location was perfect at this hotel and made travelling around the area very easy, stores are close by if you need anything. All in all I had a great time, I'm not sure it had to do with the hotel, but Puerto Vallarta is definately a place I will return.

  • Stayed: December 2012, traveled as a couple
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15  Thank Hulkamaniac1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 11, 2012

The Hacienda Resort in Puerto Vallarta, Mexico is an authentic decore resort. Very charming, small, great food and the staff are unbelievably helpful. The rooms are authentic Mexican, old and somewhat run down, and by the way, the patio doors never truly close; but all in all it's a small, quaint resort. However, it being a block or so off of the beach, it's not as convenient to the ocean. There is food/drinks provided from the resort on the beach, but it's pretty basic. Their entertainment is nil; literally there is absolutely nothing and the place turns in mid evening. One night out of the week they host a Mexican theme dinner that has all the bells and whistles with the decore around the pool, tables decorated and the Mexican food is absolutely awesome, but that is the only night that there is any entertainment. If you can get this place for $800 Cdn. or so for a week, it's a great deal. Anything more than that it's worth paying the extra few hundred to be in a newer place, with entertainment, and right on the beach.

Room Tip: None of the rooms face the ocean as this resort is not on the ocean; it is about a block or two away...
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  • Stayed: March 2012, traveled with friends
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9  Thank BettyJDustan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 7, 2012

I been in this hotel on a business trip. it's an all inclusive hotel, the food is bad but it's ok for what you pay, the same with the alcohol. The beach is 2 blocks away but they have a shuttle that can take you from the lobby to the beach with no extra charge.

  • Stayed: November 2012
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5  Thank apaoiram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hacienda Buenaventura Hotel & Mexican Charm All Inclusive

Address: Boulevard Francisco Medina Ascencio | Zona Hotelera Norte, Puerto Vallarta 48310, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#14 Spa Hotel in Puerto Vallarta
#28 Family Hotel in Puerto Vallarta
Price Range: $102 - $268 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hacienda Buenaventura Hotel & Mexican Charm All Inclusive 3*
Number of rooms: 155
Official Description (provided by the hotel):
Enjoy the unique charm of a real Mexican Hacienda surronded by beautiful gardens, traditional decor and perfect facilities for an unforgetable vacation. Hacienda Buenaventura Hotel & Mexican Charm represents a poignant aspect of Mexican culture and tradition and is strategically located at the center of the Puerto Vallarta Hotel Zone. We are located just 10 min. from the International Airport , the Bus Station, Convention Center and Downtown area. We are the perfect choice whether you want to relax and enjoy our facilities and beach club or enjoy everything Puerto Vallarta has to offer. ... more   less 
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Also Known As:
Hacienda Hotel Puerto Vallarta
Hacienda Puerto Vallarta
Hacienda Hotel And Spa
Hacienda Hotel Spa Puerto Vallarta

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