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“Best service I've ever received... anywhere... ever!”

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Buenaventura Grand Hotel & Great Moments All Inclusive
Ranked #25 of 124 Hotels in Puerto Vallarta
Certificate of Excellence
Regina
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Best service I've ever received... anywhere... ever!”
Reviewed January 20, 2010

As others have said the staff here can not do enough for you. You seldom find an empty glass or a dirty plate in front of you. They really did go above and beyond to cater to your every need. For example... on day 1 my wife asked the waiter if she could have a "Peach Belinni". He had a confused look on his face, asked her to write it down for him and order something else because he didn't know what it was. She got a Tequila sunrise, wrote it down for him... and 20 minutes later he comes back with a "Special drink for you". They researched it and made the drink!

Our room was comfortable, keeping the room cool was not an issue. As others have said the beds were quite firm... but for us that was a bonus :). We slept like rocks every single night.

Some of the reviewers have mentioned that they could not find all of the listed restaurants. So this should help with that. Every day for supper there is an "a la carte" and a buffet. The "a la carte" restaurant cycles between the sunset view restaurant (behind the poolside bar) and the Brazilian steakhouse. The Brazilian steakhouse is through some doors to the right as you walk into Frutas y Flores. (FYI... the Brazilian steakhouse was AWESOME!... if you like meat... I like meat :D)
And if you ever unsure what is where... don't hesitate to ask any of the servers, or the concierge... they won't hold out on you!

The only thing I think I can complain about was the wireless internet. It was flakey at best... sometimes I could get it to work on my laptop in the lobby.... but other times not. The same went for in my hotel room.

  • Stayed January 2010, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank wilburyan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Gerente at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review, January 29, 2016
Estimado cliente de Buenaventura Grand, antes que nada agradecemos sus comentarios, son fundamentales para poder mejorar. Le comentamos que nuestro equipo esta en funciones de tomar acciones.
Dear guest of Buenaventura Grand, we thank you for your comments, Iwould like to comment that our team is working on improve our services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
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Traveler tips help you choose the right room.   Room tips (357)
Date | Rating
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English first
Ottawa, Ontario
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 15, 2010

Well, in one one, EXCELLENT. The staff at the hotel were all great, service was above-average, room service and food service by the pool and beach was included in all inclusive, close to everything in Puerto Vallarta (10 min), hotel in general and rooms are clean.

  • Stayed January 2010, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lindalauzon1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Gerente at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review, January 29, 2016
Estimado cliente de Buenaventura Grand, antes que nada agradecemos sus comentarios, son fundamentales para poder mejorar. Le comentamos que nuestro equipo esta en funciones de tomar acciones.
Dear guest of Buenaventura Grand, we thank you for your comments, Iwould like to comment that our team is working on improve our services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
BC
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 13, 2010

This was everything we expected. The staff and the service was excellent. The hotel had undergone a recent reno and the interior was lovely and clean. The beach was clean. The food was great and if you didn't like what the buffet offered or the grill chef was making, most times you could order off a menu (still all inclusive). We loved the location because it wasn't right downtown but it was still very accessible. It takes about 10 min. to walk downtown - on the street or the beach. We recommend the beach. The street walk to town had a lot of timeshare / tour sales people. I know they gotta make a living but if you want to avoid the pitch take the beach. Everyone we talked to who was staying there also felt it was really good value and a good place to be. Two different couples that were staying there had been to PV numerous times (10 & 13 respectively). Both said they were most happy at the Buenaventura and they plan to stay there again. We do as well - if we can afford it (we found an amazing last minute deal). That said, it is definitely a 4+ * and not a 5. But this is our comfort zone. We liked the somewhat casual atmosphere. We met a lot really great fellow travellers. A lot were from Canada and we had a really good time socializing. Most of all the staff were amazing. The concierge helped us find a mountain bike tour. The bar staff were fun and enjoyed seeing all of us get along and have a good time. The restaurant service was really great especially Alfredo. All in all it was about a perfect trip as we could have hoped for.

  • Stayed January 2010, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BC-bikers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Gerente at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review, January 29, 2016
Estimado cliente de Buenaventura Grand, antes que nada agradecemos sus comentarios, son fundamentales para poder mejorar. Le comentamos que nuestro equipo esta en funciones de tomar acciones.
Dear guest of Buenaventura Grand, we thank you for your comments, Iwould like to comment that our team is working on improve our services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton Alberta
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 11, 2010

I travelled to this resort last January with a group of 14 family and friends...we had an amazing time, the staff are wonderful..always smiling and happy, Jorge served us drinks right down on the beach! The food was delicious, we loved the omlette bar, ordered the room service one night and it was also good! The rooms are clean...beds are a litle hard but I didn't mind, we had a balcony with an oceanview, it was spectacular! During our stay it was a friends birthday...the staff went completely out of thier way to make it special for him! A couple of us spent a day at the spa which was wonderful...well worth the money! Honestly I couldn't believe there was single bad review for this resort, but I guess some people are impossible to please!

Off the resort I would highly recommend the Pirates of the bay tour, our entire group went and had an amazing time...the food was unbelievable!

  • Stayed January 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Albertagirl27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenaventura G, Director de Relaciones Públicas at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review, January 29, 2016
Estimado cliente, agradecemos sus comentarios, son fundamentales para poder mejorar.
Dear guest, we thank your comments, we work on improving our services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, GA
Level 2 Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 4, 2010

We loved our stay! The location is perfect as it's walking distance to everything. Located in downtown area close to El Malecon. You can take a 5 minute ride via taxi or bus to the Marina Terminal or Walmart. About 10 minutes from the airport. Taxis were always available in front of the hotel or there is a bus stop a few seconds from the hotel. The service was impeccable! We were absolutely catered-to. The bartenders were so friendly & they even gave away drinks for free. The food at the restaurants was REAL good (a meal was around $5-15usd, depending what you wanted). The service at the reception area was nice but a bit slow as the receptionists did take their time with each individual client - which isn't a bad thing. The hotel was trendy, nice decor, the restaurants were elegant as well as the pool. It does not seem trashy at all! The room smelled & looked clean. Our shower was not all that great but good enough. We always had enough towels. We stayed in a standard room so I cannot comment on the hot tub in the suites. If you are looking for something to do, the hotel has an office with a friendly person who can book you activities throughout the day & he is real helpful by specifying what each activity is about. Activities such as swimming with the dolphins, pirate ship cruise, snorkeling, scuba diving, whale watching, kayaking, EVERYTHING you can think of! I did not get a chance to do this, but they do have spa services. They have a pool & one side of it is heated, we visited in December which is their "coolest" month, this side of the pool came in handy although the weather was always great! They had a show one evening by the pool. They had Mariachi & folkloric dances. I heard they had other shows but we did not attend all of them b/c we decided to go out instead. I saw they had a schedule for Yoga, Water Aerobics, Karaoke, Kayaking, Volleyball, etc. I did not get a chance to do any of these activities but just to show that you will not run out of things to do w/in the town nor w/in the hotel. The hotel is oceanfront so they have spaces available by the beach to relax, the bartenders will walk down there to bring you your drinks. I have nothing bad to say about this hotel. We really liked it! I will be visiting Puerto Vallarta again & sure to stay at the Buenaventura.

  • Stayed December 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DesaniAquafina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenaventura G, Director de Relaciones Públicas at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review, January 29, 2016
Estimado cliente, agradecemos sus comentarios, son fundamentales para poder mejorar.
Dear guest, we thank your comments, we work on improving our services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Okanagan
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 28, 2009

Perfect location, walking distance to everything. The all inclusive is the best way to go. All the meals in the restaurants or out by the pool were very good. Great varity of food and themes each day. The service was over the top. You want anything, just ask and it's done. The beds were extremely comfortable, water pressure very good, think the water is soft, nice for shampooing. Bar fridge stocked with water, pop and beer. Coffee machine in the room or get a pot of coffee sent to the room. Nacho's at midnight with the 24 hr. room service. Lots of lounge chairs and areas to lay around either by the pool or on the beach. About a dozen of activities during the day around the pool area if you want to participate in. Most nights there was some kind of entertainment which ended around 10pm. Not a noisy hotel. The airconditioning was a little loud, but not bad. Nice when checking in and being handed a drink. English is spoken alot. I would recommend this to everyone. If you do want adult only the hotel right beside it (owned by the same family) is the Villa Priemere is for adults only. Either one would be good. Oh and don't forget the SPA....it is wonderful. Getting an 80 min massage listening to soft music playing with the sound of the ocean surf in the background. What a way to start a vacation.
Best location as you are so close you don't need to be taking taxis everywhere you want to go. It's a must. Best value for the money.

  • Stayed December 2009, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank OkanaganPrincess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenaventura G, Director de Relaciones Públicas at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review, January 29, 2016
Estimado cliente, agradecemos sus comentarios, son fundamentales para poder mejorar.
Dear guest, we thank your comments, we work on improving our services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 27, 2009

My sister and I weren't sure about this hotel due to some of the reviews however it ended up being great. We were traveling in a large group from Guadalajara with small children. Service was great especially in the restaurant, thanks to Leti and Juan, they both seemed unphased by me coming down in the mornings in my PJ's with a 2 year old yelling "leche". Pool was great and beach was clean. Morning yoga class was excellent. I definitly recommend the all inclusive package as food was great. My only suggestion is that the loud speaker music not start until 12pm, 10am was a little too early for me. Plus while I was getting a massage at the spa, I could hear the booming of the music. I would also not recommend staying at this hotel if you are a couple that wants peace and quiet. Lots of kids everywhere which was fine with us as we had some too.

  • Stayed December 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank yodadde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenaventura G, Director de Relaciones Públicas at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review, January 29, 2016
Estimado cliente, agradecemos sus comentarios, son fundamentales para poder mejorar.
Dear guest, we thank your comments, we work on improving our services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Buenaventura Grand Hotel & Great Moments All Inclusive

Property: Buenaventura Grand Hotel & Great Moments All Inclusive
Address: Avenida Mexico 1301, Puerto Vallarta 48350, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Luxury Hotel in Puerto Vallarta
#16 Spa Hotel in Puerto Vallarta
#18 On the Beach Hotel in Puerto Vallarta
#34 Family Hotel in Puerto Vallarta
#38 Romantic Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Buenaventura Grand Hotel & Great Moments All Inclusive 4*
Number of rooms: 225
Official Description (provided by the hotel):
Treat yourself to an unequalled all-inclusive resort experience at the best location in Puerto Vallarta. Beach, sunshine, tropical setting, vibrant spaces with color and joy, we provide everything you're looking for. A breath-taking place to relax and enjoy a fun-filled getaway. Buenaventura Grand Hotel & Great Moments invites you to enjoy its all-inclusive program with its excellent cuisine, as well as numerous activities suitable for the entire family. Our 234 rooms and suites include all of the comforts and amenities you'll require for an unforgettable stay, regardless of the purpose of your trip. ... more   less 
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Also Known As:
Buenaventura Grand Hotel Puerto Vallarta
Buenaventura Puerto Vallarta
Buenaventura Hotel Puerto Vallarta
Buenaventura Grand Puerto Vallarta
Buenaventura Beach Hotel Puerto Vallarta

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