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Buenaventura Grand Hotel & Great Moments All Inclusive
Ranked #23 of 123 Hotels in Puerto Vallarta
Certificate of Excellence
Seattle, Washington
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“We loved it”
Reviewed December 8, 2009

We went to PV for our wedding. (got married at Mayan Palace Marina). We stayed at Buenaventura Nov 24-Dec 2. There were 22 people that stayed there with us.
When we first arrived to the hotel we were greeted by the bellboys who took our luggage and showed us to check in, While we waited for our turn we were given these great drinks "Virgin Tamarindo" and a wet towel to freshen up with. That was very nice. The check in process took a while. The man at check in was not that welcoming as everyone else. He never really was during our stay. Even my little cousins that need to exchange money through out their stay would always comment on him. He was however friendly to any mexican people he was helping.
After check in we were taken to our room by the bellboy OMAR. Omar talk to us asked where we were from and what our plans were. We told him we were here to get married. Very friendly. When we get to our room we he showed us around the room and how the TV worked the bath room closet etc. Most hotels don't show you anything, As my husband was paying attention to Omar I was noticing that we had the wrong room type. We requested a king size bed. As Omar was finishing up with our room tour he asked if we had and questions. I told him I had requested a king size bed when we were at check in. And he goes oh no, give me your keys I will be back. With in 3 mins he was back. Took all our bags (6 bags) and told us to follow him. He brings us to another room. Gives us another tour the the room. And he did all this with a smile on his face.
An hour later I went downstairs and notied my parents were checking in. They were traveling with my brother (30 yrs old) my younger cousins (15, 16, and 17) the got the same experiance at check in. I followed them to their room with the another bell boy. As my parent open their room they noticed it was a king size bed and the other room was also a king size bed. There were 6 of them. The kids laughed and said Uncle are we all gonna fit in your bed. So the bellboy says the same as Omar. May I have your keys and was back in 3 mins, This time they had 8 bags. He brings them all to their new rooms.
They settled in.

For our first night we all ate at the buffet and it was seafood night. They had the freshest seafood you could imagine. We got great service there. We also eat breakfast there several times. It was pretty good.

The rest of our guest arrived the next few days. Most of us were on the EP plan a few did AI. Everyone was happy with their choices of plans.

At the pool and beach area we also got great service. The best waiter was JORGE! He was always checking on us. He knew everyones name and their drinks. We were very good tipper. Every drink I think he was getting tipped. Especially by my brother.

Every morning we were greeted by all the staff. Our room was cleaned usually around 2-3pm and then again at about 7pm. So we always had fresh towels. Our beds were always made and then at 7pm if you messed up your bed in between time they would do it again and they would leave a hersey kiss every time.

My husband and I got a couples massage a few days after the wedding. We didn't know it was at the sister hotel. It was the best massage I have ever gotten. Well worth the money.

This was a nice hotel with great service staff and with staff. It was so close to everything. You could walk or take a bus. We would walk or taxi it. Just a tip always ask the Taxi driver how much before you get inside. Most rides should be about 40-50 pesos. Or what will happen is you will get chaged double if you ask after you get dropped off.

Over all we will definatly stay here again.

  • Stayed November 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mursip1775
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenaventura G, Director de Relaciones Públicas at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review, January 29, 2016
Estimado cliente, agradecemos sus comentarios, son fundamentales para poder mejorar.
Dear guest, we thank your comments, we work on improving our services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,531 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (355)
Date | Rating
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English first
sask
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed December 3, 2009

I just want to thank the hotel staff, we had a great time. I like others read the reviews and i was not sure about the hotel,all i can say is 5 star service with a 3 star price.
FOOD - fresh fruit all the time, always cooking fresh beef,fish,pork.
DRINK- all i did was tip $2/day and i could not keep up.(its nice to see a waiter that takes pride in his work) on my last day i gave him $20 tip and told him he was doing a good job.
ROOMS -nice and clean, soft bed, everything worked, (on the smaller side). I just want to coment on a review i read about the rooms being dirty, FALSE,WRONG,NOT,GET IT.(ALWAYS CLEANING JUST TIP $2/DAY)
CHECK OUT- fast no extra charges.
If you want to go fishing,horseback riding,or any other tour go on the beach and ask for NEWNAS he is the real deal (THE MAN).
If you are thinking about staying at this hotel relax it has everything you need, its clean safe and you will leave feeling like a king. just show respect to the staff and they will show you world class service.

  • Stayed November 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank artigoSask
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenaventura G, Director de Relaciones Públicas at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review, January 29, 2016
Estimado cliente, agradecemos sus comentarios, son fundamentales para poder mejorar.
Dear guest, we thank your comments, we work on improving our services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
idaho
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed November 29, 2009

Great stay this time. They have the AI under control now; service is fantastic...Guadalupe, Fasto, Miquel, Leo, Santiago. Gustavo. Rooms were fairly small & room service was late in the day (too late, 4:00 after numerous calls..) & then they would forget to leave shower gel, coffee, etc.

Location is great, a launderette close by for our longer stay. Food excellent. Would go here again if I could find a deal like we did this time.

  • Stayed November 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wicked1Idaho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenaventura G, Director de Relaciones Públicas at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review, January 29, 2016
Estimado cliente, agradecemos sus comentarios, son fundamentales para poder mejorar.
Dear guest, we thank your comments, we work on improving our services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
utah
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 25, 2009

The people here are great. They can't do enough for you. The breakfeast buffet is also awesome. The rooms are gross. Dirty, bugs, showers are cold, no balcony. There aren't nearly all the restaurants that the website shows. Like the rodisso is only open twice a week for dinner. We never did find the miramar or the beach club restaurant, it was just a poolside bar. you can eat at the buffet anytime and the sunset restaurant is good but you must make reservations. I did like that is was near central vallarta and the flea markets ect. but I don't think I would stay here again. The bugs in the rooms (lots of them, you have dust them off you pillows befor going to bed, just grossed me out.

  • Stayed November 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank UtahRidinggirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenaventura G, Director de Relaciones Públicas at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review, January 29, 2016
Estimado cliente, agradecemos sus comentarios, son fundamentales para poder mejorar.
Dear guest, we thank your comments, we work on improving our services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed November 23, 2009

Please do not be fooled by the images on Buenaventura's website - this place is a disaster! We had to switch rooms three times, due to the following problems....doors won't lock, alarm clock didn't work, shower was moldy, drain in shower was clogged, their was a massive leak in the light fixture in the shower for crying out loud! As if things couldn't have gotten worse. They turned off the water (in the entire hotel) for 12 hours! So....no running water to use the bathroom or wash your hands or to flush. The staff tried to be accommodating and provided us with an upgrade, however wouldn't refund us for the day that we didn't have water. Please, please, please do not stay there!

  • Stayed November 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank KatieJacobson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenaventura G, Director de Relaciones Públicas at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review, January 29, 2016
Estimado cliente, agradecemos sus comentarios, son fundamentales para poder mejorar.
Dear guest, we thank your comments, we work on improving our services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
TO
Level Contributor
50 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed November 7, 2009

..I have been to Puerta Vallarta several times before. Previously I stayed in nicer and worse places, this was average. It started badly with a upgraded room gone bad, window, no balcony and the window wouldn't open. After a trip to the front desk and a wait of 24 hours we got a nice room and things were smooth from then on.Many dining choices included in our all in...even a cool dining room in a hotel ( condo?) next door. The beach restaurant had super slow service ( only went one ) but the other places made up for it. Breakfast on the terrace was lovely. You could walk ( or run ) the beach all the way to the malecon which we loved. Excellent location. We would go there again!
Good value :)

  • Stayed February 2008, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Anabella2U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenaventura G, Director de Relaciones Públicas at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review, January 29, 2016
Estimado cliente, agradecemos sus comentarios, son fundamentales para poder mejorar.
Dear guest, we thank your comments, we work on improving our services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Gatos, California
Level Contributor
38 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed November 5, 2009

I've stayed here three times because of its excellent and friendly staff, good rooms with working air conditioning, and its a five minute walk to downtown restaurants and bars and the Malecon. I can't fault their service they just all try so hard to please you. Their breakfast buffet is killer with lots of fresh fruit, lots of cereal fixins, yogurt choices, and lots of meat choices (like bacon, sausage, and ham every day +pulled pork and beef stew) along with Mexican specialty items. They cater to families so expect lots of kids in the pool (and scheduled activities for kids), but the kids are generally well behaved. You can always go out to lounge on palapas on the beach and swim in the surf but then you have to beat off the vendors. There's a very complete supermarket two blocks away to buy bottled water and other snack or liquor items--I even got a pair of flip-flops there for $2 US. There's an ATM one block away (Mexican connection for B of A) Check ahead of time if they have scheduled weddings or business or political dinner parties since they love to party loudly outdoors until late hours. I wouldn't stay anywhere else in Puerto Vallarta.

  • Stayed November 2009, traveled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Joey_108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenaventura G, Director de Relaciones Públicas at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review, January 29, 2016
Estimado cliente, agradecemos sus comentarios, son fundamentales para poder mejorar.
Dear guest, we thank your comments, we work on improving our services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Buenaventura Grand Hotel & Great Moments All Inclusive

Property: Buenaventura Grand Hotel & Great Moments All Inclusive
Address: Avenida Mexico 1301, Puerto Vallarta 48350, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Spa Hotel in Puerto Vallarta
#16 On the Beach Hotel in Puerto Vallarta
#16 Luxury Hotel in Puerto Vallarta
#34 Family Hotel in Puerto Vallarta
#38 Romantic Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Buenaventura Grand Hotel & Great Moments All Inclusive 4*
Number of rooms: 225
Official Description (provided by the hotel):
Treat yourself to an unequalled all-inclusive resort experience at the best location in Puerto Vallarta. Beach, sunshine, tropical setting, vibrant spaces with color and joy, we provide everything you're looking for. A breath-taking place to relax and enjoy a fun-filled getaway. Buenaventura Grand Hotel & Great Moments invites you to enjoy its all-inclusive program with its excellent cuisine, as well as numerous activities suitable for the entire family. Our 234 rooms and suites include all of the comforts and amenities you'll require for an unforgettable stay, regardless of the purpose of your trip. ... more   less 
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Also Known As:
Buenaventura Grand Hotel Puerto Vallarta
Buenaventura Puerto Vallarta
Buenaventura Hotel Puerto Vallarta
Buenaventura Grand Puerto Vallarta
Buenaventura Beach Hotel Puerto Vallarta

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