We were there April 28th 2913 to May 5th.
This was my 8th time to Mexico and his first -- I've been to PVR 6 times and stayed at the Palladium Vallarta, The Royal Decameron and the Riu Jalisco. The Buenaventura has had good reviews on trip advisor for years but frankly, I'm very disappointed with my experience and will not be back.
Check-in wasn't too bad but they are certainly not efficient for this being the low season. Our room wasn't ready when we arrived at 2pm but we expected that since check-in was at 3. Well, at 3 our hotel room wasn't ready and after a lot of waiting around they had to give us another room. Other people checking in with us and after us seemed to have the same issue.
Food was ok but the diversity was lacking..if you like your salad bad, forget it here (All other hotels I went to were great).
Expedia rates this hotel a 3.5 star and tripadvisor a 4..this is not a 4 and it is just that, a hotel. The RDC was a 3 star or 3.5 when I went and it was great.
We picked this hotel because it is a 7 minute walk from the Malecon and has had great reviews. I always wanted to try it ever since I first came to Mexico but now that I've tried it, I won't be coming back.
A couple of girls who had never been to PVR mentioned that there were more locals than she expected. The hotel wasn't busy at all for a few days and I frankly didn't care too much and never have whether locals were there or not. As the week went on, the hotel filled up and on Thursday it was full with mainly locals and it was impossible to exchange our beach towels because they had run out by late afternoon. This is clearly a hotel where the locals get away too (this being their national holiday weekend).
We chose a hotel room with ocean view to avoid the street side noise -- we would have been better served staying on the street side Friday and Saturday. There were 2 weddings on the beach and they had the music cranked up so loud that it disrupted all of the oceanview hotel rooms for approx 10 guests dancing (as I write this there are less than 10 and its 11:30pm..trying to get to sleep for our morning flight Is not happening!)
The hotel really has 2 pools and not 3. One main one where most kids play, one rectangular one where adults seem to hang out (not the adult pool) and another 'pool', that had built in lounge chairs that is only 1/2 meter deep (labeled adult pool).
On our last day there, they blocked the 'adult pool' as of 3 pm for the wedding and they had a birthday party with some 15 kids at the rectangular pool -- essentially forcing any adult who wanted peace and quiet to leave and go somewhere else. The pool looked absolutely disgusting to swim in by mid afternoon. We walked up to the main bar and were completely ignored and gave up and went to our room.
Drinks from the main pool bar or lobby bars were good. Don't bother getting me from the young man who handles the bar by the 'adult pool'.
They forgot to fill our fridge with water/beer one day so at 7pm I went by the front desk and asked if they could just put water. The front desk looked unimpressed with her own staff and said she would handle it -- we never got them. The next day, they never made our room but filled our fridge. Our room was never cleaned before 4pm on most days and most of to days they forgot the hand towels -- I pretty much gave up on any complaints at that point.
The beach is filled with merchants who will hassle you if you are anywhere near the each including while having dinner at the sunset restaurant. I'm used to merchants having been in PVR before but I guess staying at a hotel in town is that much worse. The annoying thing is that hotel security just lets the merchants walk up to people having dinner.
The beach (in water) is filled with smooth small rocks - and the water gets deep very fast. Just not a nice swimming beach overall but I think this would be the same for most hotels in downtown PVR.
The best staff were the ones who worked at the restaurants or got drink orders -- they were awesome.
I'm not picky. It's Mexico, I get it but there are some basic things that I think should be expected.
We will not be back. I thought we would try something different this time but I'll be going back to the Royal Decameron.
- Official Description (provided by the hotel):
- Treat yourself to an unequalled all-inclusive resort experience at the best location in Puerto Vallarta. Beach, sunshine, tropical setting, vibrant spaces with color and joy, we provide everything you're looking for. A breath-taking place to relax and enjoy a fun-filled getaway. Buenaventura Grand Hotel & Great Moments invites you to enjoy its all-inclusive program with its excellent cuisine, as well as numerous activities suitable for the entire family. Our 234 rooms and suites include all of the comforts and amenities you'll require for an unforgettable stay, regardless of the purpose of your trip. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with BookIt.com, Expedia, Hotwire, Priceline, Travelocity, Booking.com, Orbitz, Despegar.com, Hotels.com, HotelsforEveryone, Evoline ltd, Cancelon, TripOnline SA and HotelQuickly so you can book your Buenaventura Grand Hotel & Great Moments All Inclusive reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Buenaventura Grand Hotel Puerto Vallarta
- Buenaventura Puerto Vallarta
- Buenaventura Hotel Puerto Vallarta
- Buenaventura Grand Puerto Vallarta
- Buenaventura Beach Hotel Puerto Vallarta