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Buenaventura Grand Hotel & Great Moments All Inclusive
Ranked #28 of 126 Hotels in Puerto Vallarta
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Not for the Old”
2 of 5 bubbles Reviewed February 10, 2013

We recently returned for our vacation in Puerto Vallarta Mexico. We have travelled there for many years and this year we decided to book our hotel for its proximity to the down town core. After spending some time reviewing many options, we chose the Buenaventura Grand Hotel & Spa. We were enticed by the beautiful views and accessibility of the Ocean, the amenities of the hotel and beautiful pictures of the resort. We upgraded our vacation package to the premier package. On our arrival, we were greeted warmly; everyone was polite, smiling, and very helpful. Our check in was processed quickly. Upon checking into our room we were very pleased, it was clean, well-stocked (coffee, towels and bar fridge) and the view were exactly as advertised. However…
For the next four days we had many issues with the maid, room service and cleaning staff and front desk. On our second day I requested coffee for our room, as the maid had not left any. I wrote it on the note pad supplied by the hotel with a hotel supplied pen. Not only did we NOT receive any coffee, the maid also took the pen. For the next couple of days I continued to request she leave coffee to no avail, we eventually purchased a pound of coffee from the OXXO store down the street.
After four days, I wrote another note to the maid (with a pen the front desk had kindly lent me) so she could PLEASE change our bedding and left it on the bed. I then placed the note pad under several other papers I had on the dresser, this time she went through our papers and took the note pad. We continuously had to call for face clothes, towels and a bath mat. We were always short something. She even went to the extent of re-arranging our personal bath items daily. Twice during our stay we actually received bath towels … at 10:30 PM!!!. The second time we were asleep when she continuously knocked on the door (which had a do not disturb sign on it) until we answered it. On Monday February 4th we planned a tour to San Sebastian, we requested a wakeup call because the radio alarm didn’t seem to work (turns out, the maid kept turning off the alarm clock) we NEVER received our wakeup call. We barely made our connection to the Vallarta Adventures office for our departure.
One of our biggest complaints with this hotel was the comfort of the resort. There was no comfortable seating at the pool area or resort grounds. There were loungers and hard bar stools only. Many of the vacationers there complained about the setting. At the pool and lounge bars we had to continuously remind the bar tenders about the premier liquor, although you could clearly see our black select bands. Which reminds me, the bar fridge in our room was stoked with 2 light and 2 regular local Mexican beer, not the premier alcohol beverages we thought we paid for.
We fully understand that you can’t please everybody, but this was totally ridiculous. During our stay we tipped the bellboys, waiters, maids, and bartenders well over $250.00 in U.S. currency, so we are not cheap. For the most part we are dissatisfied with our stay at the Buenaventura Grand Hotel and although we intend to continue our yearly vacation to Puerto Vallarta, I’m sorry to say that we highly doubt we will return to the Buenaventura Grand. Jorge & Alberto the waiter and Bartender were great, food was great... but if you want to relax and sit in a comfortable chair find somewhere else. This resort is NOT for older people.

Room Tip: Facing the ocean, not the alley.
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Steve J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenaventura G, Director de Relaciones Públicas at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review, January 29, 2016
Estimado cliente, agradecemos sus comentarios, son fundamentales para poder mejorar.
Dear guest, we thank your comments, we work on improving our services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,993 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (263)
Date | Rating
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  • Spanish first
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English first
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed February 5, 2013 via mobile

Just got back from a stay at this resort. Absolutely loved it. Food was good, staff was fantastic and would go out of their way to get you what you needed. The location is awesome, just a few blocks to the malecon. I will be coming back in the future. The only negative i think there is, is that the beds are way too firm.

  • Stayed February 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank d7078
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenaventura G, Director de Relaciones Públicas at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review, January 29, 2016
Estimado cliente, agradecemos sus comentarios, son fundamentales para poder mejorar.
Dear guest, we thank your comments, we work on improving our services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed February 5, 2013

This was our 5th visit to the Buenaventura Hotel and Spa. The hotel is beautiful, excellent location, great beach. Paloma, Chief Concierge is fantastic. She was always smiling and she made our trip the best ever!!! When we arrived she came right around the counter and greeted us with a big hug and a welcome back home.
Jorge the waiter made us smile all day. He seems to really love his job. He would bring us drinks before we could even ask for another round. Everyone at the resort was so friendly. Our room was the deluxe ocean view and I could see the ocean and the palm trees before I even got out of bed. Great beach area! Very clean. The food was good, no complaints. But we did go out for dinner most nights as there are so main great restaurants and we had friends down visiting from Vancouver. So each night we would head out down the Melacon and venture off to different restaurants. Dinners are not expensive and the food was always amazing. El Brujo is a must, a bit of a walk but great food, and La Dolce Vita right on the Melacon.
Jorge Head of Entertainment always came by to say hello and made sure we were enjoying ourselves. The resort itself was very clean. We always had fresh clean towels in our room when we returned from our evening walks on the Melacon. The weather was perfect. Hot and sunny for 14 days. We may have had some clouds on 3 of the days. We love the location of this hotel out of all the hotels we have stayed at in PV as we love to walk every night into town to see all of what PV has to offer and it doesn't cost a thing. From fireworks to art sand sculptures and so much more.

Room Tip: The Deluxe Ocean View rooms overlooking the pool are fantastic. Our favorites. Cost a little more b...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank 421Karen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenaventura G, Director de Relaciones Públicas at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review, January 29, 2016
Estimado cliente, agradecemos sus comentarios, son fundamentales para poder mejorar.
Dear guest, we thank your comments, we work on improving our services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birch Hills, Sk Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed February 4, 2013

We just got back from Buenaventura Grand Hotel and Spa. Great staff and facility. Food was good as well. Must see Jorge - waiter by the pool and beach. He is the best. 5 minute walk from the Melacon. 1/2 a block from the bank. Beach was very nice as well. Smaller resort, but clean and nice.

Room Tip: We had the jacuzzi tub room, but the tub took away room for extras that i would prefer like a dresse...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank MLAPratt_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenaventura G, Director de Relaciones Públicas at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review, January 29, 2016
Estimado cliente, agradecemos sus comentarios, son fundamentales para poder mejorar.
Dear guest, we thank your comments, we work on improving our services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newfoundland
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 bubbles Reviewed February 2, 2013

We just returned from a 7 night stay at Buenaventura and very much enjoyed our time there.

PROS: great location within walking distance to the Malecon and old town. Beach here is one of the nicest sections along the strip. Grounds and pool areas very well maintained and cleaned daily. Service at restaurants and bars was very good even at the beach where the staff would come by frequently to refresh your drinks. Breakfast had a good selection that met all our needs and lunches at the a la carte restaurant were very nice with good selection. Rooms were always cleaned daily and beds were firm but very comfortable. Our room faced the beach and it was very quiet at night. Check in was fast with no issues.

CONS: no safe key for our first day which was a concern but they did have one for us the next morning. We had the honeymoon suite which faced the beach but the room was fairly small. Beach towels were not always the easiest to come by so some days we re-used our towels from the previous day. In-room towels were also sporadic. We had a bath mat for one day but never got one back. Also, face cloths and hand towels were rarely replaced. Dinner at both the a la carte and buffet was not good at all. While we did plan to eat out most nights because of the great variety of nice restaurants in PV, we did end up eating at the hotel two nights. The first night we ate at the a la carte restaurant on the beach. This is an absolutely beautiful location to have dinner and the service was excellent however the food was barely edible (we ended up going out later to get something else). The second night we ate at the buffet and again the food quality was very poor.

Overall, this hotel met our expectations and we would definitely consider staying here again if the price was right. Great location (close to many evening dining restaurants) good breakfast and lunch, excellent service.

Room Tip: Ask for something facing the beach to avoid street noise plus much better view.
See more room tips
  • Stayed January 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank Perry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenaventura G, Director de Relaciones Públicas at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review, January 29, 2016
Estimado cliente, agradecemos sus comentarios, son fundamentales para poder mejorar.
Dear guest, we thank your comments, we work on improving our services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed February 1, 2013

We stayed at the Buenaventura Dec 2012 for a week. The location is within walking distance of the Malecon and many shops and resturants. The staff is friendly and the food / service is very good. Sure the hotel is a little dated hey its not a 5 star, if you love exploring the downtown area of Puerto Vallarta this hotel is an excellent choice. We loved it so much we are going back in March for another week.

Room Tip: Pay the extra for an oceanview room
See more room tips
  • Stayed December 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank Chris G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenaventura G, Director de Relaciones Públicas at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review, January 29, 2016
Estimado cliente, agradecemos sus comentarios, son fundamentales para poder mejorar.
Dear guest, we thank your comments, we work on improving our services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed January 27, 2013

My girlfriend and I stayed here for a week and right out the cab we were serviced with opened doors and two delicious drinks. I payed extra for the ocean view deluxe and wow we were pleasantly surprised by the nicest room in the resort. Over looking the pools and ocean. Just a couple steps away from everything outside. Jacuzzi tub over looking it all. Fancy drapes. Well decorated bedding. Decorated towels made into fancy fans, swans etc. And then a final knock at the door as they brought us a fresh basket of fruit. Drinks we're great. We got the better alcohol because of our bracelets. The pools were nice and never overly packed which is why I wanted a smaller resort. There beach front was nice with plenty places to sit or lay in shade or Sun. Ocean front had nothing but sand and was great to swim in. Even more fun with the waves. Service was steady. Activity co coordinators were great guys Jorge and Mauricio. Amir the scuba instructor was great guy to hand out with. Dinner ala carte was more then plentiful. The brazilian steak house was great food but gave so much we didn't know what to do with it. Felt bad that we had to waste it. Also free with out wrist bands. Buffet was good and changed through out the week. Defiantly had some favourites with chicken in red sauce and chicken in green sauce. Literally what they were translated too. Very tasty. Resort is right on the main strip best location if you want to check out the city. We went to sky bar next to zoo bar one night and had a blast till 4 in the morning and had no problem walking back home. Very safe area. We are both 25 and we had nothing to complain about. Wait! Except the hospitality room they let you use to change or shower before you leave after your stay in you room is over, the room is disgusting. Paint is peeling, shower was grimy, no toilet seat, dirt everywhere. Only complaint. Loved our stay. Get the upgraded package. With the black bracelets. Well worth it. Free room service and mini bar stock better booze free ala carte dinners. Treated like royalty.

  • Stayed January 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank slayde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenaventura G, Director de Relaciones Públicas at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review, January 29, 2016
Estimado cliente, agradecemos sus comentarios, son fundamentales para poder mejorar.
Dear guest, we thank your comments, we work on improving our services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Buenaventura Grand Hotel & Great Moments All Inclusive

Property: Buenaventura Grand Hotel & Great Moments All Inclusive
Address: Avenida Mexico 1301, Puerto Vallarta 48350, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Spa Hotel in Puerto Vallarta
#18 Luxury Hotel in Puerto Vallarta
#22 On the Beach Hotel in Puerto Vallarta
#34 Family Hotel in Puerto Vallarta
#38 Romantic Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Buenaventura Grand Hotel & Great Moments All Inclusive 4*
Number of rooms: 225
Official Description (provided by the hotel):
Treat yourself to an unequalled all-inclusive resort experience at the best location in Puerto Vallarta. Beach, sunshine, tropical setting, vibrant spaces with color and joy, we provide everything you're looking for. A breath-taking place to relax and enjoy a fun-filled getaway. Buenaventura Grand Hotel & Great Moments invites you to enjoy its all-inclusive program with its excellent cuisine, as well as numerous activities suitable for the entire family. Our 234 rooms and suites include all of the comforts and amenities you'll require for an unforgettable stay, regardless of the purpose of your trip. ... more   less 
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Also Known As:
Buenaventura Grand Hotel Puerto Vallarta
Buenaventura Puerto Vallarta
Buenaventura Hotel Puerto Vallarta
Buenaventura Grand Puerto Vallarta
Buenaventura Beach Hotel Puerto Vallarta

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