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“Great location and resort” 4 of 5 bubbles
Review of Buenaventura Grand Hotel & Great Moments All Inclusive

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Buenaventura Grand Hotel & Great Moments All Inclusive
Ranked #21 of 127 Hotels in Puerto Vallarta
Birch Hills, Sk Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great location and resort”
4 of 5 bubbles Reviewed February 4, 2013

We just got back from Buenaventura Grand Hotel and Spa. Great staff and facility. Food was good as well. Must see Jorge - waiter by the pool and beach. He is the best. 5 minute walk from the Melacon. 1/2 a block from the bank. Beach was very nice as well. Smaller resort, but clean and nice.

Room Tip: We had the jacuzzi tub room, but the tub took away room for extras that i would prefer like a dresse...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank MLAPratt_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenaventura G, Director de Relaciones Públicas at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review, January 29, 2016
Estimado cliente, agradecemos sus comentarios, son fundamentales para poder mejorar.
Dear guest, we thank your comments, we work on improving our services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,364 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (327)
Date | Rating
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English first
Newfoundland
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed February 2, 2013

We just returned from a 7 night stay at Buenaventura and very much enjoyed our time there.

PROS: great location within walking distance to the Malecon and old town. Beach here is one of the nicest sections along the strip. Grounds and pool areas very well maintained and cleaned daily. Service at restaurants and bars was very good even at the beach where the staff would come by frequently to refresh your drinks. Breakfast had a good selection that met all our needs and lunches at the a la carte restaurant were very nice with good selection. Rooms were always cleaned daily and beds were firm but very comfortable. Our room faced the beach and it was very quiet at night. Check in was fast with no issues.

CONS: no safe key for our first day which was a concern but they did have one for us the next morning. We had the honeymoon suite which faced the beach but the room was fairly small. Beach towels were not always the easiest to come by so some days we re-used our towels from the previous day. In-room towels were also sporadic. We had a bath mat for one day but never got one back. Also, face cloths and hand towels were rarely replaced. Dinner at both the a la carte and buffet was not good at all. While we did plan to eat out most nights because of the great variety of nice restaurants in PV, we did end up eating at the hotel two nights. The first night we ate at the a la carte restaurant on the beach. This is an absolutely beautiful location to have dinner and the service was excellent however the food was barely edible (we ended up going out later to get something else). The second night we ate at the buffet and again the food quality was very poor.

Overall, this hotel met our expectations and we would definitely consider staying here again if the price was right. Great location (close to many evening dining restaurants) good breakfast and lunch, excellent service.

Room Tip: Ask for something facing the beach to avoid street noise plus much better view.
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank Perry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenaventura G, Director de Relaciones Públicas at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review, January 29, 2016
Estimado cliente, agradecemos sus comentarios, son fundamentales para poder mejorar.
Dear guest, we thank your comments, we work on improving our services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed February 1, 2013

We stayed at the Buenaventura Dec 2012 for a week. The location is within walking distance of the Malecon and many shops and resturants. The staff is friendly and the food / service is very good. Sure the hotel is a little dated hey its not a 5 star, if you love exploring the downtown area of Puerto Vallarta this hotel is an excellent choice. We loved it so much we are going back in March for another week.

Room Tip: Pay the extra for an oceanview room
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank Chris G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenaventura G, Director de Relaciones Públicas at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review, January 29, 2016
Estimado cliente, agradecemos sus comentarios, son fundamentales para poder mejorar.
Dear guest, we thank your comments, we work on improving our services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed January 27, 2013

My girlfriend and I stayed here for a week and right out the cab we were serviced with opened doors and two delicious drinks. I payed extra for the ocean view deluxe and wow we were pleasantly surprised by the nicest room in the resort. Over looking the pools and ocean. Just a couple steps away from everything outside. Jacuzzi tub over looking it all. Fancy drapes. Well decorated bedding. Decorated towels made into fancy fans, swans etc. And then a final knock at the door as they brought us a fresh basket of fruit. Drinks we're great. We got the better alcohol because of our bracelets. The pools were nice and never overly packed which is why I wanted a smaller resort. There beach front was nice with plenty places to sit or lay in shade or Sun. Ocean front had nothing but sand and was great to swim in. Even more fun with the waves. Service was steady. Activity co coordinators were great guys Jorge and Mauricio. Amir the scuba instructor was great guy to hand out with. Dinner ala carte was more then plentiful. The brazilian steak house was great food but gave so much we didn't know what to do with it. Felt bad that we had to waste it. Also free with out wrist bands. Buffet was good and changed through out the week. Defiantly had some favourites with chicken in red sauce and chicken in green sauce. Literally what they were translated too. Very tasty. Resort is right on the main strip best location if you want to check out the city. We went to sky bar next to zoo bar one night and had a blast till 4 in the morning and had no problem walking back home. Very safe area. We are both 25 and we had nothing to complain about. Wait! Except the hospitality room they let you use to change or shower before you leave after your stay in you room is over, the room is disgusting. Paint is peeling, shower was grimy, no toilet seat, dirt everywhere. Only complaint. Loved our stay. Get the upgraded package. With the black bracelets. Well worth it. Free room service and mini bar stock better booze free ala carte dinners. Treated like royalty.

  • Stayed January 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank slayde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenaventura G, Director de Relaciones Públicas at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review, January 29, 2016
Estimado cliente, agradecemos sus comentarios, son fundamentales para poder mejorar.
Dear guest, we thank your comments, we work on improving our services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
63 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 bubbles Reviewed January 27, 2013

We travelled with another couple and stayed at the BV for 10 days on an All Inclusive plan. The location of the hotel was excellent. It is about five blocks from the Malecon so we were able to walk down every night and stroll along the boardwalk where there was lots of activity - bars, nightclubs, street performers and free concerts - and across to old PV. We loved this aspect. The staff were also excellent. We have stayed at a number of resorts and found the staff here were friendly, available and committed to service. Gorge, a waiter at the pool bar, was a standout.

Contrary to what the writeup in the Air Canada brochure said, the hotel has one buffet and two (not three) a la carte restaurants. The buffet did not have the selection we were used to at previous resorts and the food was only average. We ate at the a la cartes four of the ten nights and if we had not done so, we would have been bored with the buffet selections. The Sunset International restaurant was very good. We ate there three nights and every meal we had was great, as was the service. Reserving the a la cartes was not a problem. They do not limit you to the number of times and there was no lineup in the morning when I went to make the reservations.

The rooms were clean but a little 'tired' looking and the musty smell some of the other writers mentioned was definitely present in both our rooms. We kept our balcony door open the whole time and that lessened the smell which seemed to be tied to the air conditioning. Having the window open did present a noise problem though. We stayed in the south tower in a first floor room (not ground floor) facing the side street and we could hear traffic and revellers from a bar located on the side street. Our companions stayed in the north tower in an outside room on the second floor facing the Villa Premiere Hotel and they did not seem to have the same noise issues. All of us found the beds to be extremely comfortable.

Some small issues that were a little annoying were not getting face cloths or bath mats every day when they cleaned the rooms - they only supplied these on two occasions and took them away without replacing them the following day. They do not seem to have enough housekeeping staff because our rooms were cleaned rather late in the day. This was a consistent problem for our travelling companions who would go up to their rooms late in the afternoon after a day at the pool or out for the day to have a shower and rest before dinner to find the cleaning staff just doing their rooms at that time.

We did not use the spa facilities but our friends did, and they said the massage was good and the facial was one of the best.

  • Stayed January 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Gecko17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenaventura G, Director de Relaciones Públicas at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review, January 29, 2016
Estimado cliente, agradecemos sus comentarios, son fundamentales para poder mejorar.
Dear guest, we thank your comments, we work on improving our services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oregon
Level Contributor
80 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed January 23, 2013

Our cruise gave us 3 days in Puerto Vallarta and we decided to just spend one day relaxing in the warmth on the beach. The Buenaventura has a private beach lounging area for it's guests that they allowed us to use, as long as we purchased refreshments from them. They served us just as if we were staying there with A+ service.

A beautiful beach is just steps away, including a para-sailing outfit. Rene & Arne run the para-sailing, they are great, fun and very personable, and very willing to negotiate their price (we got it for $35 each).

It was a great day.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Traveling_Bs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenaventura G, Director de Relaciones Públicas at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review, January 29, 2016
Estimado cliente, agradecemos sus comentarios, son fundamentales para poder mejorar.
Dear guest, we thank your comments, we work on improving our services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed January 21, 2013

We read the reviews about this hotel and were expecting a bit of a dive but were pleasantly surprised. We went as two couples from Vancouver & Calgary both with Air Canada Vacations for 7 nights.

Initially we were a bit underwhelmed... We arrived at dinner and there wasn't the usual big spread of fancy foods you get at some all-inclusives. And the room was small with a musky smell (even though we plumped for the Honeymoon suite). However, after being there a few days we liked the decor, loved the staff and began to see past its issues.

Great things:
1. Staff are super friendly and helpful while not expecting to be tipped
2. Location = in our opinion the best location of all hotels we visited. Neuvo Vallarta looked dull while this hotel is 5 minutes walk from all the action and entertainment on the Malecon.
3. The whirlpools in the Honeymoon suites - great big baths with jets.
4. Yoga lessons on the beach at 9am every morning - free of charge!
5. The sound of the ocean - you are right on the beach and can hear the waves crashing at night = very hypnotic and relaxing!

Good things:
1. Hotel is not so big (around 250 rooms) so you can get to and from your rooms very easily
2. Free wifi (although only real strong signal was in the lobby)

Average things:
1. Food - it was more than adequate for an all-inclusive but there wasn't much variety and the two a-la-cartes (a Brazilian and seafood) weren't great. Not many options for vegetarians (although this is probably true of most places in Mexico)

Annoying things:
1. Smoking - although smoking is not allowed in the rooms, you're never far away from someone smoking by the pool or at the beach (again probably more to do with Mexico than this hotel). It just isn't very pleasant (especially for my pregnant wife)
2. Noise - although the hotel is fairly quiet and not a real party place, there is noise coming from a lot of sources. On the beach & by the pools it was a speaker war zone - guests bring speakers, the hotel has bars and restaurants playing music and then the beach/pool has one big speaker playing awful pop/dance & Mexican songs. At one point I was sat on the beach and could hear four different sources of music. The only thing I could do was put on my headphones and listen to my own. This is something the hotel could change... Every day guests were trying to turn the speaker away or switch it off. This is a real shame due to the sound of the ocean being drowned out.
3. The musky smell in the rooms. We just aired out our rooms a lot and asked for it to be cleaned every day and either it got better or we got used to it but I think with a proper frequent cleaning the hotel could sort this out.

Overall, we really enjoyed our stay but wouldn't recommend more than a week here due to the lack of variety of food. If you are going to Puerto Vallarta, I'd recommend this hotel for the staff and location. We checked out the Hard Rock Hotel and the Riu at Neuvo Vallarta and liked the latter but Neuvo just seemed so dead of life and the beach wasn't that much better.

Also, we went to the Barcelo in PV and that seemed nicer than the one in Puerto Plata in the Dominican where we had a so-so experience.

One thing that might concern is that if this hotel was nearly full, I think it would struggle to cope. It was around 50/60/70% full when we were there on different days according to staff and guests and at the weekend when it was busier (with Mexican guests), the restaurants were busier and they ran out of towels on the beach.

Room Tip: Honeymoon suites on the 3rd and 4th floors will get better views (but you will be up and down the st...
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank AndrewCharlesJackson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenaventura G, Director de Relaciones Públicas at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review, January 29, 2016
Estimado cliente, agradecemos sus comentarios, son fundamentales para poder mejorar.
Dear guest, we thank your comments, we work on improving our services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Buenaventura Grand Hotel & Great Moments All Inclusive

Property: Buenaventura Grand Hotel & Great Moments All Inclusive
Address: Avenida Mexico 1301, Puerto Vallarta 48350, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Spa Hotel in Puerto Vallarta
#15 On the Beach Hotel in Puerto Vallarta
#15 Luxury Hotel in Puerto Vallarta
#34 Family Hotel in Puerto Vallarta
#38 Romantic Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Buenaventura Grand Hotel & Great Moments All Inclusive 4*
Number of rooms: 225
Official Description (provided by the hotel):
Treat yourself to an unequalled all-inclusive resort experience at the best location in Puerto Vallarta. Beach, sunshine, tropical setting, vibrant spaces with color and joy, we provide everything you're looking for. A breath-taking place to relax and enjoy a fun-filled getaway. Buenaventura Grand Hotel & Great Moments invites you to enjoy its all-inclusive program with its excellent cuisine, as well as numerous activities suitable for the entire family. Our 234 rooms and suites include all of the comforts and amenities you'll require for an unforgettable stay, regardless of the purpose of your trip. ... more   less 
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Also Known As:
Buenaventura Grand Hotel Puerto Vallarta
Buenaventura Puerto Vallarta
Buenaventura Hotel Puerto Vallarta
Buenaventura Grand Puerto Vallarta
Buenaventura Beach Hotel Puerto Vallarta

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