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Buenaventura Grand Hotel & Great Moments All Inclusive
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Reviews (2,850)
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All reviewssunset restauranthoneymoon suiteshort walk to the maleconocean viewthe wait staffa la carte restaurantsmaller resortclose to downtownspring breakpool sideall inclusive packageflea marketnightly entertainmentlounge chairsall inclusive planbeach volleyballtime share
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Reviewed September 13, 2011

We had 7 family members stay at the Buenaventura for a week in Febuary. This hotel is in an excellent location in the Hotel Zone. Right on the beach and near the Malecon. Everything was within walking distance and we were picked up at the front door for any tours we booked. We did not do the all inclusive as there are so many excellent restaurants in PV. There is also a huge grocery store within a few blocks where we would pick up our snacks and drinks. The rooms are very clean and well maintained. Only problem we had was that our patio door would not lock and we called to get that fixed but no one ever showed up! No big deal as we were on the fourth floor but was surprised about that. Been to PV many times and this is one of my favourite hotels.

  • Stayed: February 2011, traveled with family
    • Value
    • Location
    • Rooms
    • Service
9  Thank porcina29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenaventura G, Director de Relaciones Públicas at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this reviewResponded January 29, 2016

Estimado cliente, agradecemos sus comentarios, son fundamentales para poder mejorar.
Dear guest, we thank your comments, we work on improving our services.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 8, 2011

Selecting Buenaventura for our first time in Puerto Vallarta was an excellent choice. Our trip was dedicated to my daughter's 18th birthday and both of us had so much fun! The most of it was provided by services of the hotel by the friendliest and most proffessinal staff. From the front desk to the restaurant staff and everyone in between including activities coordinators, everyone was absolutely wonderful. We felt surrounded with a big great family and friends.
The hotel itself is kept very clean and organized, the food at the restauraunt was excellent, entertainment on the side was lots of fun and a big pleasure and a learning experience for tourists. The hotel includes everything that you would possibly want to have in Vallarta for the perfect vacation: two waterpools, great beach with lounge chairs and umbrellas, comfortable bars, great restaurants, spa, and services like Vallarta Adventures which provided all our activities. The location is ideal for experiencing downtown Vallarta without worrying about transportation.
We had a warm, colorful, friendly, and fun stay. We definitely will be back!

  • Stayed: August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
7  Thank ohhnatasha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenaventura G, Director de Relaciones Públicas at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this reviewResponded January 29, 2016

Estimado cliente, agradecemos sus comentarios, son fundamentales para poder mejorar.
Dear guest, we thank your comments, we work on improving our services.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 2, 2011

Being a first time visitor to Puerta Vallarta I do not have anything to make a comparison to, but I was very impressed with the Buenaventura! The location was great because we could walk to the Malacon and cab rides to anywhere else were very quick! The staff was very friendly and made an effort to learn the names of every member of our group. The food was excellent, and being that we went during a slower time we did not have to wait in any line ups or deal with crowded dining facilities. The resort was impeccably clean and tidy. I will definitly return for a second visit!

  • Stayed: April 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
6  Thank tiffany b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenaventura G, Director de Relaciones Públicas at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this reviewResponded January 29, 2016

Estimado cliente, agradecemos sus comentarios, son fundamentales para poder mejorar.
Dear guest, we thank your comments, we work on improving our services.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 31, 2011

This hotel is in a good location for walking around town.

I didn't want to stay in an American hotel that didn't give us a taste of Mexico and this hotel delivered. You are about a quarter mile from the center of downtown with lots of places to eat (we didn't go for the all inclusive). About three blocks away is a grocery store as well.

The hotel is clean but a little dated. It looks like the management is doing a good job of trying to improve the conditions but they have a way to go. Our first room smelled like mold so we asked to move and were given a new room.

The staff was super nice and helpful.

  • Stayed: August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
8  Thank SeattleMikefamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenaventura G, Director de Relaciones Públicas at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this reviewResponded January 29, 2016

Estimado cliente, agradecemos sus comentarios, son fundamentales para poder mejorar.
Dear guest, we thank your comments, we work on improving our services.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 29, 2011

My friend and I wanted to just be pampered and we were.
Loved everything about the hotel staff. Carolina was so helpful as conceriege and Faustos smile will always be remebered .The food was always great.The bartenders awesome! Hope to come back again and again.

  • Stayed: February 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
5  Thank crolleen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenaventura G, Director de Relaciones Públicas at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this reviewResponded January 29, 2016

Estimado cliente, agradecemos sus comentarios, son fundamentales para poder mejorar.
Dear guest, we thank your comments, we work on improving our services.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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