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Buenaventura Grand Hotel & Great Moments All Inclusive
Ranked #22 of 125 Hotels in Puerto Vallarta
Medicine Hat, Canada
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Just okay”
Reviewed May 3, 2011

I stayed at the Buenaventura from April 23-30/11 and for a 4 star all inclusive resort I wasn't blown away by any means. When we arrived it took 2 hours to get our rooms. Our request which was put in by not only our travel agent upon booking but also by myself upon check in to have garden or ocean view rooms was not granted at all. Instead all of our rooms (4) were street side. Our first night was a nightmare and we didn't feel safe at all. People were trying to get into our rooms from the patio and from inside the hotel. We called the front desk to try to have something done and there was no answer. There were no security guards whatsoever and people were walking in right off the street. After being awake for over 24 hours it was not a good start to our holiday. The next day I got in touch with the tour company and we actually tried to switch hotels. Unfortunately everything was at capacity due to the Easter holiday.

We made the best though and ended up having a great week. The food was amazing. We ate at both restaurants and ordered poolside and room service often. The serving staff was fantastic. Fruit y Flora one of the restaurants is open breakfast and supper (buffet style) and has a small buffet outside for lunch. There is also 2 a la carte restaurants for supper. Reservations need to be made by 2 pm or after 8pm. One is a Brazilian restaurant and be prepared to eat lots of meat there. The other has a beautiful menu. We ate there several times on our trip. Wednesday is Japanese night and the sushi was quite good. Also something we found out later in the week was that the neighbouring hotel (Villa Premiere) is a sister hotel. It is adult only and you can eat at their restaurant as part of your all inclusive as well. DELICIOUS! Much quieter atmosphere and the service is not as rushed.

We were disappointed by the lack of activity going on at the Buenaventrua. Daytime activities are always planned but whether or not they actually run are another thing. There is no night time activities and when they did have something it was all in Spanish.

We were surprised to find that the majority of the people staying at the resort were from Mexico. This wasn't really a problem but meeting people wasn't easy due to the language barrier. This may have been due to the time of year we travelled at though.

The location of the hotel is fantastic and it is why we chose to stay there in the first place. 10 minutes from the Malecon walking and a block away from Pepe's. If you are going to PVR you need to go there! The tacos are to die for. If you are going to a resort and expect a beautiful beach I recommend staying in Nuevo Vallarta as the beach at the hotels right in PVR are not the nicest and are full of people trying to sell their fake silver jewelry, dresses, etc.

Overall cleanliness of the resort was great. The poolside was extremely clean, sometimes at breakfast our coffee cups were a bit grimey but they always got us new ones. The maid services was a tad slow and many days our room wasn't cleaned until the evening. A couple days she took our used towels and forgot to give us new ones but it wasn't a big deal.

If i were to rate this resort i would give it a 3/5. My expectations were pretty high and I was let down a little bit. Would I stay here again? Probably not. Did I still have a good time? Of course I did...I was in the hot Mexican sun drinking pina coladas!

Room Tip: Talk to the concierge not the front desk staff.
See more room tips
  • Stayed April 2011, traveled with friends
    • Value
    • Location
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    • Service
Helpful?
2 Thank jamher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenaventura G, Director de Relaciones Públicas at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review, January 29, 2016
Estimado cliente, agradecemos sus comentarios, son fundamentales para poder mejorar.
Dear guest, we thank your comments, we work on improving our services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (353)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Victoria, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 3, 2011

Our third stay in 3 years, they just keep getting better. Great service, WONDERFUL staff, perfect weather.

The room was promptly cleaned every day -- friendly housekeeping staff. Food is best on Mexico Night -- we loved the pozole. Raul G. is clearly liked by his staff and visitors alike.

We walk from the resort to the Malecon in about 10 minutes each evening. Make sure you cross the bridge into old-town. Lots of interesting local things to see. The city is safe for tourists. Just be sure to try to speak a little Spanish and to treat people with respect.

  • Stayed April 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RobinAndTim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenaventura G, Director de Relaciones Públicas at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review, January 29, 2016
Estimado cliente, agradecemos sus comentarios, son fundamentales para poder mejorar.
Dear guest, we thank your comments, we work on improving our services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brantford
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed April 22, 2011

This was our first trip to P V and will gladly return .The first day was a right off .Our check in was terrible (they didn't have our reservation) and it took them 4 hours to find it .(We received a call from the concierge the next day ,they said they were sorry for the inconvenience and to come down for a welcome gift.When we got there the concierge said she didn't call ,it must have been Liz the time share rep at the next desk .Our welcome gift was " a 3 hour visit to the new resort they were building ",we could not believe it ,said no thanks and went on our way) . The room had a partial ocean/downtown view with a balcony .The room was large with a King size bed ,large bathroom,bar fridge,coffee maker a medium sized table and chairs which was put to good use for a few room service meals. The maid service was great all week .
The staff at the Buenaventura were Awesome(front desk ?) ,bartenders,waiters,were some of the best we have encountered in all of our travels, we would comment on the staff every day of our stay ,others were doing the same .They would always introduce themselves with a smile and deliver fast friendly service.Thanks to Francisco for his great service and information.
The food at the buffet was always hot and had a good selection and plenty of it .The eggs in the morning were cooked to your liking and served quickly with a good selection of ingredients for your omelette,fresh fruit ,yogurts ,waffles ,everything you could think of for breakfast.We had a few lunches at the restaurant overlooking the beach,there was a good selection to order off the menu.Room service was prompt and courteous.Our package included one dinner at the resort next door Villa Premiere ? it was excellent .
We didn't have any trouble finding beach loungers .The beach on the first day was a little rocky and every day it was a little rockier .The pool / deck was clean and well looked after as was the grounds around the hotel.
The location for us was great ,we love to walk ,be it the beach or in town .This hotel is right on the main street and not far from the Malecon(10min.)A couple of restaurant/bars we visited,Cheeky Monkey for $1 beers ,margaritas,Red Bar 147 beers of the world ,Twisted Palms rooftop patio great margaritas,and the great view from Murphy's Irish pub (say Hi to Lauren from Dave and Kathy from Canada)
Overall we enjoyed everything about the Buenaventura,great staff, except the check-in fiasco(front desk ) and the timeshare people right in the lobby.

  • Stayed April 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DaveK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenaventura G, Director de Relaciones Públicas at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review, January 29, 2016
Estimado cliente, agradecemos sus comentarios, son fundamentales para poder mejorar.
Dear guest, we thank your comments, we work on improving our services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Quesnel, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 18, 2011

We just spent 2 fabulous weeks at the Buenaventura Hotel. We have stayed here before the staff is the best the rooms are clean and it just feels like home. They go above and beyond to make your stay great.The food is great and lots of it,every day they have a barbecue at the pool area, the waiters at the pool are the best, they are so friendly and have a great time with you.We will be going back next year.

  • Stayed April 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank pam1859
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenaventura G, Director de Relaciones Públicas at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review, January 29, 2016
Estimado cliente, agradecemos sus comentarios, son fundamentales para poder mejorar.
Dear guest, we thank your comments, we work on improving our services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed April 17, 2011

We have been to Puerto vallarta a number of times and always end up going back to the BuenaVentura Hotel. Raul Garcia the Captain is the most thoughtful and caring customer orientated staff member I have met. He makes sure all your needs are met and always is concerned that everything is alright. Along with his New Head Conciege who I must say is the nicest and accomodating Conciege I have come across in my 10 years of visiting Mexico. Their Waiters and Bartenders also cannot be beat. I highly recommend this hotel to anyone with a family as well as just for a husband and wife vacation. We have brought our family here as well as coming as a couple and every time all our needs were exceeded.The location is close to walk down the Malecon and taxis are always available. Staff is very helpful when asking for where to find deals and best places to go out. I guanrantee you that you won't be disappointed.

Andy & Melinda Schmiegel

  • Stayed April 2011, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 031066
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenaventura G, Director de Relaciones Públicas at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review, January 29, 2016
Estimado cliente, agradecemos sus comentarios, son fundamentales para poder mejorar.
Dear guest, we thank your comments, we work on improving our services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, British Columbia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed April 16, 2011

We were glad we had booked this hotel after much research online. We selected it because of the mostly great reviews and the proximity to the malecon. It is a solid 10 minute walk to the malecon and not 5 minutes as others have said, and we are pretty fast walkers, but I wouldn't call this a negative. Our deluxe room was just fine and the beds were perfect and we're fussy. We slept like babies. Hardly any noise. The hotel seemed to be at minimum capacity. Most of the lounge chairs were always empty and the dining room was barely attended, at least when we were there. Everything positive that has been said about this hotel is true, except for the food. We found it mostly greasy, deep fried or fried and lots of pasta, of which the lasagne was pretty tasty I must admit. The meat on the ribs was too tough to chew and the beef tenderloin stir fry the same. Too many fattening carbs to suit us, but perhaps we are just too used to our own diet of fresh, steamed vegetables and broiled meats. The breakfast omelettes were wonderful and the bacon, which I enjoyed every day. We loved the omelette makers. They were adorable. And the fresh fruit every day was thoroughly enjoyable.

My husband normally drinks red wine every day but he found the resort wine undrinkable. He had to pay $25 for a bottle of drinkable wine. I didn't enjoy the margaritas which are normally my favorite drink so I drank the pina coladas which were fine.

We would like to take our extended family next time, but just not eat there, except for breakfast. The staff were all wonderful. I love Puerto Vallarta and will always go back there, except will stay in Centro or the Romantic Zone in future, unless my family wants to come and then we will stay at the Buenaventura. Thanks to all the staff for helping to make our holiday an enjoyable one.

We had to wait about an hour to get booked in because of a reservation problem with the family ahead of us. The clerks didn't seemed to be at all concerned that we had to wait. As you can imagine, this was pretty frustrating. It did help that we were given a cold drink while we were waiting. Perhaps next time an additional clerk could be enlisted to help with time consuming problems so that others won't have to wait.

  • Stayed April 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LovestoDance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenaventura G, Director de Relaciones Públicas at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review, January 29, 2016
Estimado cliente, agradecemos sus comentarios, son fundamentales para poder mejorar.
Dear guest, we thank your comments, we work on improving our services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 14, 2011

Big thankyou to Elizabeth and Belen (concierge) for your undivided attention and calm demure.
All the service staff are good natured, accomadating all our needs, and extremely friendly.
Special thank you to the two amazing bar servers, Javier and Guatalupe!
Gracias amigos!
Excellent location close to the boardwalk and old downtown.
Accomadations and food quality excellent too.
No problems the entire week!
Looking forward to planning our next visit!

Room Tip: Ocean view a must.
See more room tips
  • Stayed March 2011
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank loli88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenaventura G, Director de Relaciones Públicas at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review, January 29, 2016
Estimado cliente, agradecemos sus comentarios, son fundamentales para poder mejorar.
Dear guest, we thank your comments, we work on improving our services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Buenaventura Grand Hotel & Great Moments All Inclusive

Property: Buenaventura Grand Hotel & Great Moments All Inclusive
Address: Avenida Mexico 1301, Puerto Vallarta 48350, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Spa Hotel in Puerto Vallarta
#15 On the Beach Hotel in Puerto Vallarta
#16 Luxury Hotel in Puerto Vallarta
#34 Family Hotel in Puerto Vallarta
#38 Romantic Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Buenaventura Grand Hotel & Great Moments All Inclusive 4*
Number of rooms: 225
Official Description (provided by the hotel):
Treat yourself to an unequalled all-inclusive resort experience at the best location in Puerto Vallarta. Beach, sunshine, tropical setting, vibrant spaces with color and joy, we provide everything you're looking for. A breath-taking place to relax and enjoy a fun-filled getaway. Buenaventura Grand Hotel & Great Moments invites you to enjoy its all-inclusive program with its excellent cuisine, as well as numerous activities suitable for the entire family. Our 234 rooms and suites include all of the comforts and amenities you'll require for an unforgettable stay, regardless of the purpose of your trip. ... more   less 
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Also Known As:
Buenaventura Grand Hotel Puerto Vallarta
Buenaventura Puerto Vallarta
Buenaventura Hotel Puerto Vallarta
Buenaventura Grand Puerto Vallarta
Buenaventura Beach Hotel Puerto Vallarta

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