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“Third Time Around and Still Surprisingly Better Than Before!” 5 of 5 bubbles
Review of Garza Blanca Preserve, Resort & Spa

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Garza Blanca Preserve, Resort & Spa
Ranked #10 of 127 Hotels in Puerto Vallarta
Certificate of Excellence
San Diego, California
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Third Time Around and Still Surprisingly Better Than Before!”
5 of 5 bubbles Reviewed May 1, 2013

You Can't Go Wrong with this hotel!!! It is simply perfection in paradise...

It's superb location in the jungle part of PV and having the best white sandy beach combined with gorgeous suites and excellent food and service makes it a jewel in Puerto Vallarta.

This time we stayed in a new two bedroom panorama suite on the building that is across the bridge from the main lobby. A bit big and pricey for just my husband and me but well worth it and still less expensive than what you would pay for a similar suite in Punta Mita resorts.
I can't say enough on how beautiful our suite was... the sliding windows open from wall to wall turning your huge terrace and your stunning living room into one magnificent open space with a view that melts away your thoughts into one continuos bliss.... There were always on the door chauffeured golf carts available to take you down/up into the next building.

Taking advantage of our full kitchen we visited a supermarket in downtown and had great tequila (Herradura Reposado) and sangrita on our freezer ready for those unforgettable sunsets on our terrace hot tub. The linens on the bed are great quality as well as the towels. The bed is comfy but maybe too soft for some. For me it was perfect. I loved the shower on the master bath because it also worked as a steam room with a separate control.

We had breakfast brought up to our terrace every morning it was delicious and not expensive ($35 for 2). We visited the two pools. The lower next to the beach is my favorite. Both are infinity and beautiful. But if you prefer a more quiet and private spot at the pool visit the new one on the panoramic towers.

We tried the new restaurant Bocados STK because we were too tired to go out into one of the many gourmet restaurants PV has to offer, and boy were we surprised! You walk in to a trendy-casual-beautiful restaurant with a gorgeous view (loved the bar area) with many options on the menu but decided to go with the waiter's suggestions "aged Filet Mignon" and "aged New York". We were both "wowed"!!! They were much better than Mortton's, Ruth Chri's or Flemings...It was truly a memorable dining experience. You should definitely have dinner there even if you are not staying at the hotel. Blanca Blue is also a good restaurant comparable with any other gourmet restaurant in PV. It has a nice ambience and view, the food is good and the service is excellent.
The grill at the lower pool has great ceviches and burgers. I recommend you try a cool smoothie called "mono sucio" (pineapple juice, coconut juice, banana, cocoa, rum and kahlua)

Saved the best part for last... "The Service"...If it's not perfection; it's the closest it will ever get.. From the moment you are greeted at the door, to the moment when you personal butler leaves your room for your stay; you ask yourself if they are confusing you with a vip?...But it's just the way they treat all their guests. Kudos to the manager! They are all doing more than a marvelous job in the service department and also in keeping the place spotless and looking like new. Outstanding Service!

Do not hesitate to stay here! It's beautiful, luxurious, romantic, convenient and a great value.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Carla22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,756 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (675)
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English first
Salem, Oregon
2 reviews
5 of 5 bubbles Reviewed May 1, 2013

My husband and I stayed there for 4 days and it was the most amazing and relaxing days EVER. The service was PERFECT. These people went out of their ways to make sure we were taken care off. There was always a smile on their faces and a greeting. I was so pleased with their service and wished other resorts could take a tip from Garza Blanca. The food was.... well, there are no words. DELICIOUS. My husband must of had 2 ceviches a day :) and their elegant patio dining set (WOW).
The rooms were so gorgeous. Well decorated and very clean. The robe and slippers were the perfect touch in the bathrooms. The bed was so comfortable. ** One tip: I wish the pillows were a little softer.
The terrace of the rooms and hammock was the perfect touch. I honestly could go on and on but you need to make a trip and memories of your own. You won't be sorry.
We are ready to head back next year.
Garza Blanca: Thank you for making our vacation the best of the best! See you guys soon.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank maria j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore, Maryland
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed April 30, 2013

I stayed at this resort about a year ago with my boyfriend and we really loved it. It is secluded and beautiful, the rooms are fantastic, and the view is amazing. It was like heaven on earth. The hammock on the balcony overlooking the ocean was so peaceful and we slept with the doors open to hear the waves splashing against the rocks all night long. The pool was beautiful and the food at the pool bar and the hotel restaurant was delicious. We never wanted to leave. It's a bit of a trek from the airport, but we didn't mind that.

The only bad thing I have to say about it is that we went on their resort tour which is really just a time share sales pitch that they promised would only be an hour. A salesman named Wayne took us on the tour and spent a lot of the time bragging and talking about himself. After 90 minutes my boyfriend decided he had heard enough and when he politely thanked him for his time and tried to excuse us from the remainder of the presentation, the guy started yelling at him, telling him to sit down and show some respect. I was completely stunned. Needless to say we would never buy anything there ever. Now, it's almost a year later and the resort keeps calling us asking us to take advantage of a coupon for a return visit. I told them that we were not interested and two days later they called again. I'm not sure what the deal is with management.

  • Stayed May 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Megan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Administration, PIERRE BONIN at Garza Blanca Preserve, Resort & Spa, responded to this review, May 1, 2013
Dear Guest,

We regret to hear of your negative experience when you stayed with us back in 2011. The Residence Club was a new division that year and our staff was brand new. Wayne was a vacation consultant who was employed for a period of about three months, a customer service questionnaire that one of our guests completed, alerted us to his behavior and he was subsequently let go in july of 2011. We apologize for the inconveniences that this caused you.

Our resort has been consistently improving over the years and we have been recipients of numerous awards. We have opened new towers and new restaurants that offer unique vacation experiences to our guests. This is why in an effort to have our previous guests live these new experiences we are conducting a marketing campaing to have them stay with us again. There was a small mix up where your contact was duplicated on our records, reason why you received duplicate calls. The contact center has been alerted and this will not repeat itself.

We would like to take advantage and on behalf of all our staff thank you for your preference on your last stay and request that you give us a chance to cater to your every need in the future.

best regards

PIERRE BONIN
GM Garza Blanca Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisville, Kentucky
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed April 30, 2013

Had a wonderful 12 day stay! Everything was amazing, really don't have any complaints. The hotel has a lot of activities that are included with your stay. We hiked, kayaked and learned to do the stand-up paddle board. All of the hotel staff were extremely kind and helpful. We had our wedding here with 24 guests and we had an amazing time. Wouldn't have wanted to have our event anywhere else. This has to be one of the best places in Puerto Vallarta. Genaro and Miguel were very helpful in the activities department. They spent time with you to help and were very knowledgeable about there jobs. Omar was very helpful with the checking in and out process and remembered our names and greeted us every morning when we went through the lobby. Only room for improvement at the resort was the spa. Massage services were very good, but fingernail polish change took an hour (not a manicure, just polish change). Spa staff was very friendly though.

Room Tip: Tower suites are more spacious and open, however there's construction going on at both towers an...
See more room tips
  • Stayed April 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Elissa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Cruz, Bolivia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed April 28, 2013

Honestly, we were visiting the public beach (one of Vallarta's best, if not THE best). Since it was lunch time, we decided to try their restaurant. The service was outstanding, and despite the fact we were not hotel guests, we were treated as if we were first-class guests! The facilities are top notch and my wife and I, who are coming up on our 10-year anniversary are considering coming back to this resort for a second honeymoon!

  • Stayed April 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Service
Helpful?
Thank paulywog01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nanaimo
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed April 28, 2013 via mobile

We had a wonderful stay here.
Thanks to all the staff, especially alex, fidel and alejhandro who were helpful and a joy to meet.
The facilities are fantastic. New. Clean. Designed well. A big mountain side tower was being constructed very close to our unit but didnt bother us, we were outside exploring or pool side during the daytime noises.
The food there is really good. Really good!.
The only negative was the rediculous pushing for the timeshare purchase presentation. This happens everywhere you go in PV, starting right at the airport, and it gets pretty tiring.
Located a 15 minute cab ride out of PV proper, it leads to a much more private, quiet surroundings.
We found a GREAT cabbie, Alonzo, #133, who we called whenever we needed a lift somewhere.
There should be a free shuttle?!,... But Alonzo made up for that by showing and telling us where to find the real tourist gold in PV.

  • Stayed April 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank jayseebee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed April 24, 2013 via mobile

We just returned from a four night stay at the hotel and it was a beautiful experience . This hotel is located ten minutes away from downtown on a beautiful , quiet beach . It is surrounded by mountains , very scenic , peaceful and spotless . If you want to be in the middle of the action this is not the hotel for you . If you want good service , a beautiful room , pool , beach and gorgeous scenery stay here ! We went to town 3 out of the 4 nights we stayed there and it was an easy cab ride away (100 pesos each way) . The hotel was not crowded all which was nice . The food and drinks are a little pricey so be prepared but everything we had was very good . When we wanted cheap drinks and tacos we just hopped in a taxi and headed for town . I highly recommend this location as it is close to town and also the more rustic, authentic beaches of Mismaloya and Boca de Tomatlan . If you want to relax poolside on a beautiful beach in a quiet setting, head to town for action at night then retire to a gorgeous room , stay at Garza Blanca . My only complaint /warning would be that there is some construction going on at the property and the staff will try to interest you in a time share presentation . Neither were overly bothersome but if I were to return I would request to stay in one of the beachside towers and tell the staff immediately that I am not interested in a time share . Also , do your homework in advance if you're looking for dinner options in town as the staff seemed to offer limited suggestions . No big deal , we were able to find good food all over town based on trip advisor reviews . Overall this was a good value and a very balanced trip in terms of relaxation and fun .

  • Stayed April 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Alyssaandpete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Garza Blanca Preserve, Resort & Spa

Property: Garza Blanca Preserve, Resort & Spa
Address: Km 7.5 a Barra de Navidad, Puerto Vallarta 48390, Mexico
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Puerto Vallarta
#7 Spa Hotel in Puerto Vallarta
#8 Luxury Hotel in Puerto Vallarta
#8 On the Beach Hotel in Puerto Vallarta
#9 Business Hotel in Puerto Vallarta
#11 Romantic Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Garza Blanca Preserve, Resort & Spa 5*
Number of rooms: 165
Official Description (provided by the hotel):
Spectacularly flanked by the vibrant blue waters of the Pacific Ocean and the verdanant tropical forests of the Sierra Madre mountains, Garza Blanca Preserve Resort & Spa nestles gracefully just minutes south of historic Puerto Vallarta, one of Mexico's most dynamic and sophisticated vacation destinations.All Suites feature in-style decor that include marble floors, granite countertops, private terraces, whirlpool tubs and artisan in room amenities.Our ultra-chic gourmet restaurant is one of Puerto Vallarta's most sophisticated and premier dining options, catering breathtaking ocean views, a stylish lounge, a 230 label award-winning wine cellar, and a selection of unique contemporary dishes tailored to scintillate your senses. ... more   less 
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Also Known As:
Garza Blanca Preserve Hotel Puerto Vallarta
Garza Blanca Preserve, Resort And Spa

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