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Puerto Vallarta
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All reviews villa group one bedroom suite sales pitch no elevator king bed close to the airport beach area palmar concierge pools flamingos vacation kitchenette mago pv deli presentation
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Reviewed April 16, 2019 via mobile

Overall the location was a good location. But beware the hotel has hidden fees they charge for services that you pay for..like a surcharge. Whem I check led out I received the news. Local spa,nail, snorkeling and other activities that you want to do are a lot more reasonable in price elsewhere. Pros . Staff was friendly and attentive. The concierge fabiola and her the others were also very helpful. Security was also very alert and attentive. Hotel is a bit dated but the kitchen is great if your on a budget. Pool hours are also great and people can factually sleep without having to hear others make noise after 11:00 local stores and malls are near by.Next time I think I'll try a condo and avoid all the hidden fees. A hotel should be upfront and if they offer you a credit or a coupon they should honor it.

Date of stay: April 2019
Trip type: Traveled with family
1  Thank maria R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerVEPPV, Gerente at Villa del Mar Beach Resort & Spa, responded to this reviewResponded April 17, 2019

Dear Maria,

Thank you for expressing your great satisfaction with Villa del Palmar Puerto Vallarta and for sharing the details of your stay with us.

I am very glad to learn that our team has contributed greatly to making your stay memorable. We are committed to offering outstanding service. I am thankful for your kind words which I will personally share with the team members.

On behalf to our Villa del Palmar Puerto Vallarta team, we look forward to your next visit!

Kind regards,

The Management
Villa del Palmar Puerto Vallarta


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 28, 2019

Return to Villa del Palmar after 7 years it was as nice as before. The grounds are perfectly manicured daily. When we arrived, we were assisted by the concierge, Rea Anna very helpful young Canadian lady, she did a great job and made us feel very comfortable, so was her supervisor Diego Romero and the rest of concierge lady's. The studio was very spacious, beds are comfortable and plenty of good clean towels. The resort staff is very attentive making sure everything is right and having a good time. We want to say thank you very much to our waiter Eduardo very attentive and gracious, his service was excellent and so were Maria Del Rosario our breakfast chef, fantastic job, and to Celestino, Lorenzo, and Eriberto thank you very much for the great and attentive service during our 10 days stay. Until next year.
Nuevamente, muchas gracias, mis queridos amigos por el excelente servicio, y gracias a Villa Group por contratar tan buenas personas. Hasta luego, nos vemos el año que viene.

Date of stay: March 2019
1  Thank DOMENIC A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerVEPPV, Gerente at Villa del Mar Beach Resort & Spa, responded to this reviewResponded March 30, 2019

Dear Guest,

Thank you for your amazing words, for your time and dedication to write your experience, we strive to exceed your expectations and making sure that you feel better than home.

We will pass on your words of praise to those that were involved in helping to insure that all were happy with this vacation and let them know that their efforts are very appreciated.

We look forward to being of service to you and yours in the future when you come home once again.

Kind regards,

The Management
Villa del Palmar Puerto Vallarta

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 26, 2019

all the people at the from desk were just wonderful friendly and very helpful ,the bell hops were great, the food was great, and the entertainment was very enjoyable .I spent 8 day with really nice people all over the resort. I will return next year. thank you to all

Room tip: all rooms are good
Date of stay: March 2019
  • Trip type: Traveled with friends
    • Location
    • Sleep Quality
    • Service
1  Thank cacao54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerVEPPV, Gerente at Villa del Mar Beach Resort & Spa, responded to this reviewResponded March 27, 2019

Dear Guest,

Thank you for your amazing words, for your time and dedication to write your experience, we strive to exceed your expectations and making sure that you feel better than home.

We will pass on your words of praise to those that were involved in helping to insure that all were happy with this vacation and let them know that their efforts are very appreciated.

We look forward to being of service to you and yours in the future when you come home once again.

Kind regards,

The Management
Villa del Palmar Puerto Vallarta

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 22, 2019 via mobile

We booked 1 night at Villa del Mar. We had an early fly and wanted to be close to the airport.

We arrived 3 hrs before check in time. We wete pleased they stored our luggage.

The pool restaurant offered a menu that would appeal to the average American traveler - burgers, salad and pizza.

There are 3 pools and a small beach area. Lots of vendors selling their stuff.

We booked a 2 bedroom suite. It was very large, with kitchenette and 3 bathrooms.

Date of stay: March 2019
Trip type: Traveled with family
1  Thank kendallh165
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerVEPPV, Gerente at Villa del Mar Beach Resort & Spa, responded to this reviewResponded March 23, 2019

Dear Kendall,

Thank you for expressing your great satisfaction with Villa del Palmar Puerto Vallarta and for sharing the details of your stay with us.

I am very glad to learn that our team has contributed greatly to making your stay memorable. We are committed to offering outstanding service. I am thankful for your kind words which I will personally share with the team members.

On behalf to our Villa del Palmar Puerto Vallarta team, we look forward to your next visit!

Kind regards,

The Management
Villa del Palmar Puerto Vallarta

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 10, 2019 via mobile

We have mixed feelings about our recent vacation at Villa del Mar in Puerto Vallarta. The rooms are clean and the staff is friendly but there are a couple of things that left a bitter taste. First of all we booked a junior suite with a king bed and were given a room with two double beds, on the street side, at the top of a four story walk up. Of the four buildings only two have an elevator. Both having knee problems we asked to be moved to one of the buildings with an elevator and that our booking of a king size bed be honoured. We were told if we went on a time share presentation they would try to get us a better room. Well...we act on the time she and we were moved to a room in the building with an elevator but still with two double beds. Not what we wanted for our vacation. The story we heard from several others around the pool was very similar. Almost everyone had to request a move because they didn't get what they requested. Secondly we were subjected to the behaviours of the 'chair natzi's'. Although there are signs posted all over the complex that you cannot reserve chairs by leaving your towel out, everybody did it...and...there are a few who take this to exteme. Some people would put their towel on a chair at 6:30 am and not show up until 2:00 pm effectively preventing others from enjoying some time around the pool for a good portion of the day. They think they own certain prime spots around the pool and if you dare to impinge on their 'territory' you may be subjected to a verbal tirade or even a shove or two. This turned out to be a fairly cliquie place with a less than friendly vibe from other guests. Sadly...this could be a nice, inexpensive place to stay if you could get what you paid for up-front without having to feel like you were begging for what should be rightly provided and the posted rules were followed so that everyone has equal opportunity to the nice deck chairs. Having said this staff were friendly and the rooms, though dated, are clean.

Date of stay: February 2019
Trip type: Traveled as a couple
1  Thank Iggiedos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerVEPPV, Gerente at Villa del Mar Beach Resort & Spa, responded to this reviewResponded March 11, 2019

Dear Guest,

Thank you for taking the time to share your comments with us and for trusting us with your vacation.
I am sorry that we did not provide the experience that you and your family expected. It is very important for us to know the areas that we need to improve. You may rest assured that your comments will be taken into consideration and we will act in a timely manner to prevent this from happening again.

Kind regards,
The Management
Villa del Palmar Puerto Vallarta

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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