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All reviews villa group one bedroom suite sales pitch no elevator king bed close to the airport beach area palmar concierge pools flamingos vacation kitchenette mago pv deli presentation
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Reviewed November 23, 2018 via mobile

Upon our arrival, we met Veronica. She realized we were tired and wanted minimal info so she did her best to give us the essential stuff. We were asked to attend the inevitable timeshare presentation but were given a 20% off courtesy card for the resort, a 3 for 1 ticket deal to Rhythms of the Night tour and 3 complimentary drinks. We were 3 in our group and 2 attended the presentation. They were pleasantly surprised to find no high pressure sales pitch, however, the free breakfast was awful but our escort guide was very lovely. We did meet with 3 other individuals but no high pressure sales. We did not buy, however, Veronica continued to assist us in every way possible way. Her co concierge Kavina is equally helpful. We give these ladies a 10+ in customer service. We also recognize that Curtis, our first sales representative, had a job to do, but we felt no obligation, our exit developer rep, David, also gave no high pressure sales pitch. A very nice surprise was Veronica having a slice of cake delivered to the room of our friend for her birthday, knowing we had not purchased any club membership. These ladies are awesome and so is this resort. We highly recommend Villa del Palmar.

Date of stay: November 2018
Trip type: Traveled with friends
Thank babelfast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerVEPPV, Gerente at Villa del Mar Beach Resort & Spa, responded to this reviewResponded November 24, 2018

Dear Guest,

Thank you for your amazing words, for your time and dedication to write your experience, we strive to exceed your expectations and making sure that you feel better than home.

We will pass on your words of praise to those that were involved in helping to insure that all were happy with this vacation and let them know that their efforts are very appreciated.

We look forward to being of service to you and yours in the future when you come home once again.

Kind regards,

The Management
Villa del Palmar Puerto Vallarta

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 9, 2018 via mobile

Really good food in restaurant near mismaloya. Reasonable prices and great mango margaritas as well as delicious shrimp and fish ! The view from the restaurant is lovely. There is a little art market on the roadside close to the entrance which is worth a stop.

Date of stay: October 2018
Trip type: Traveled with friends
Thank Rena3361
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerVEPPV, Gerente at Villa del Mar Beach Resort & Spa, responded to this reviewResponded November 10, 2018
Google Translation

Estimada Rena3361,

Gracias por sus increíbles palabras, por su tiempo y dedicación para escribir su experiencia, nos esforzamos por superar sus expectativas y asegurarnos de que se sienta mejor que en su hogar.

Transmitiremos sus palabras de elogio a aquellos que estuvieron involucrados en ayudar a asegurar que todos estén felices con estas vacaciones y hacerles saber que sus esfuerzos son muy apreciados.

Esperamos poder servirle a usted y a los suyos en el futuro cuando vuelva a casa.


Saludos cordiales,

La Gerencia
Villa del Palmar Puerto Vallarta

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 23, 2018 via mobile

My visit at the Villa Del Palmer Flamingos was perfect. This was my first time in Mexico and my family and I had a fantastic time with Enricque,Natalie,Ernesto,Pepe and Armando they really made us feel at home it was like we were hanging out with old friends. If I every get the chance to come to Mexico again I hope that they will be there. My family and I was their October 15th through the 21st. We love those guys they made sure that we had everything that we needed

Date of stay: October 2018
Trip type: Traveled with family
Thank lvhw0755
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerVEPPV, Gerente at Villa del Mar Beach Resort & Spa, responded to this reviewResponded October 23, 2018

Dear Guest,

Thank you for your amazing words, for your time and dedication to write your experience, we strive to exceed your expectations and making sure that you feel better than home.

We will pass on your words of praise to those that were involved in helping to insure that all were happy with this vacation and let them know that their efforts are very appreciated.

We look forward to being of service to you and yours in the future when you come home once again.


Kind regards,

The Management
Villa del Palmar Puerto Vallarta

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 31, 2018 via mobile

Pleasant arrival treatment by Veronica, Karrin, Fabiola, Diego at the reception area. Veronica offered us a beverage of our choice as we waited to be checked in. The Hospitality did not end there! Blanca recapping all the to do’s at the Resort and providing outdoors restaurant suggestions. Georgina would check in on us during our stay to see how everything was going. Great Hospitality on behalf of all the staff. We will be returning with more Family and friends. The food is great and the optional all inclusive is the best part Incase you do not want to stay all your days within the resort. The hotel is very close to the Center, Malecón, malls and other walking distance shops. We will be returning soon.

Date of stay: August 2018
Trip type: Traveled with family
Thank veronicaz829
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerVEPPV, Gerente at Villa del Mar Beach Resort & Spa, responded to this reviewResponded September 10, 2018

Dear Veronica Z,

Thank you for expressing your great satisfaction with Villa del Palmar Puerto Vallarta and for sharing the details of your stay with us.

I am very glad to learn that our team has contributed greatly to making your stay memorable. We are committed to offering outstanding service. I am thankful for your kind words which I will personally share with the team members.

On behalf to our Villa del Palmar Puerto Vallarta team, we look forward to your next visit!

Kind regards,

The management
Villa del Palmar Puerto Vallarta

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 23, 2018 via mobile

Very nice resort! Not many people at this time of the year so quite lucky to stay in this wonderful property with very nice pools, beach access with activities, nice ice cream shop on site. Will definetely come back to this property if we come back to PV. Luis and Karina from the concierge department were very helpful with info of the city. I work in the tourism industry so surely recommend this property for your next vacations! The staff in general is great! My kids loved it.

Date of stay: August 2018
Trip type: Traveled with family
Thank isamary23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerVEPPV, Gerente at Villa del Mar Beach Resort & Spa, responded to this reviewResponded September 10, 2018

Dear Isamary,

Thank you for your amazing words, for your time and dedication to write your experience, we strive to exceed your expectations and making sure that you feel better than home.

We will pass on your words of praise to those that were involved in helping to insure that all were happy with this vacation and let them know that their efforts are very appreciated.

We look forward to being of service to you and yours in the future when you come home once again.


Kind regards,

The Management
Villa del Palmar Puerto Vallarta

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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