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Reviewed June 16, 2012

I love the hospitality in the Cid Granada comparing to other hotel, we stayed there during the Motorcycle week, it was awesome. One of the best parts of this hotel was the daycare center. I left my 5 year old there and they really took care of them and had them play and do activities. Other hotels were terrible with this. The attention we received was great and I also recommend eating in the Italian restaurant because the food was incredible! Thank you to the Manager Mr.D. Alcazar/ Cazarez because he was really nice with us.

  • Stayed: April 2012, traveled with family
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1  Thank JNava
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SalvadorSanchez, General Manager at El Cid Granada Country Club, responded to this reviewResponded June 20, 2012

Dear Sir or Lady, I am so happy to read that you and your son enjoyed a lot your vacation, and yes, at El Cid Resorts we offer fun to our guest of all ages, a proof of this is the Kids Club (as you experienced), where children from 4-12 years old will have a lot of fun, activities to do, and the most important, an excellent care of the staff at the club, so for your next visit you already know that you do have to worry about your children, we will take care of him as we already did. I thank you as well for recommending the delicious food offered at our complex and for the recognition made to the excellente service that our staff delivers, as Daniel.

All the staff at El Cid Granada will be more than happy having you again between us.

Hasta pronto!!!

Salvatore Sanchez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 8, 2012

We stayed here at the tail end of our vacation, for only 2 days. Having said that, I liked it. It is not top of the line accommodations like the El Cid Marina or the Pueblo Bonito Emerald Bay - more like a Canadian Holiday Inn. Room was clean, but dated. We did not eat at the restaurants but did spend two days relaxing at the pool. Christian the Activities Director at the Pool is a gem. We usually don't participate in Bingo and stay to ourselves, but Christian had us playing Bingo! He also would come up and ask us how to say something in English. Apparently he works there every tourist season, and it's clear he enjoys his job as he is so good at it.

Good security at this hotel. With it being the end of Holy Week, Mazatlan was insanely busy. The security guards kept a close eye on who was trying to enter the grounds. Good work!

Room Tip: Not for a long stay, but the location makes up for the lack of grandeur.
  • Stayed: April 2012, traveled as a couple
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3  Thank WinnipegBeverley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSElCid, General Manager at El Cid Granada Country Club, responded to this reviewResponded June 9, 2012

Dear lady, many thanks for taking the time to write this wonderful review, Christian and I are deeply excited to read that you enjoyed these two days of stay with us. I agree with you, Christian is a great host and perfectly knows the way to keep our guests very happy.

For a future, we really hope to have you with us for longer vacations, you already know the personalized service that our staff delivers and the high levels of security that our hotel manages, your security is our top priority.

Receive the best wishes from the staff at El Cid Granada!!!

Salvador Sanchez
General Manager

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Reviewed May 27, 2012

Although this is one of the older hotels in the El Cid chain it was still an awesome stay. Rooms are not up to date but the important thing was THEY WERE CLEAN!!! Had breakfast at El Patio every morning, awesome by the way. If you are looking to lounge by the beach are relax by one of the bigger pools in the El Cid chain, the shuttle will take you. We lounged at the Marina alot. The staff there is incredibly helpful and nice. Thanks for an awesome stay!!!

  • Stayed: May 2012, traveled as a couple
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1  Thank Servando R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSElCid, General Manager at El Cid Granada Country Club, responded to this reviewResponded May 29, 2012

Dear amigo, every time that you wish to have a great time at El Cid will be waiting for you. I am more than delighted to read that you had a wonderful vacation enjoying of the cleanliness in the property, eating the delicious dishes at El Patio and La Marina, hopefully next time you try our restaurants at Castilla or El Moro. Yes I agree with you our staff is incredible, they are always going beyond expectations in order to achieve you have a pleasant vacation.

In regards to one of the points you mention, I would like to share with you this important information, we are in a renovation program, some floors are already updated and currently re we are updating addition floors. I am sure that these improvements will make your future visits even more memorable.

We sincerely hope to serve you very soon!!!

Su amigo,

Salvador Sanchez
General Manager

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Reviewed May 17, 2012

i agree with all the great things that other reviewers said. i loved having the kitchen facilities. my room was close enough to the bridge to the beachside that i could actually get there faster than people in the main building waiting for elevators and navigating long hallways. i, too, remember how helpful and friendly pedro and nestor were. i liked the quiet and the proximity to the golf course made it a perfect place for a morning walk. el cid's location in general could not be better. i am going to try to stay there during carnaval..

Room Tip: it depends what you want--close to pool or fitness or bridge. i faced the courtyard and it was quiet.
  • Stayed: March 2012, traveled solo
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2  Thank mary m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSElCid, General Manager at El Cid Granada Country Club, responded to this reviewResponded May 18, 2012

Dear Lady, it give us a great pleasure to read that your stay with us was so pleasant and enjoyed every aspect of the hotel, since the property, location and service. Be assured that we will continue working very hard in order to deliver our guests vacations even more memorable.

We hope to see you again very soon!!!

Best regards,

Salvador Sanchez
General Manager

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Reviewed May 11, 2012

Although this is one of the older hotels in the El Cid chain it was still an awesome stay. Rooms are not up to date but the important thing was THEY WERE CLEAN!!! Had breakfast at El Patio every morning, awesome by the way. If you are looking to lounge by the beach are relax by one of the bigger pools in the El Cid chain, the shuttle will take you. We lounged at the Marina alot. The staff there is incredibly helpful and nice. Thanks for an awesome stay!!!

  • Stayed: April 2012, traveled as a couple
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Thank sunny4979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSElCid, General Manager at El Cid Granada Country Club, responded to this reviewResponded May 14, 2012

Dear friends, it give us a great pleasure to know that you had a great time at this hotel and allowed us to take care of you while on vacation, all of us here work very hard in order to make you have an enjoyable vacation.

We look forward to serve you again in this beautiful port of the Pacific!!!

Sincerely,

Salvador Sanchez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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