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“Glorious!”

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Pueblo Bonito Emerald Bay
Ranked #2 of 79 Hotels in Mazatlan
Certificate of Excellence
surrey, uk
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Glorious!”
Reviewed March 25, 2007

Myself, my husband and our 5 year old son stayed at the Pueblo Bonito Emerald Bay last week and I have to say, it ranks as one of the best places we have ever stayed. The first impression we got was fantastic...driving through the gates, down the long drive, amazing fountains, pink flamingoes and well manicured gardens....it is absolutely beautiful.
Our suite was extremely clean and tidy and very well equipped with microwave, fridge, 2 ring cooker and enough crockery and silverware for 4 people.
Every suite has an ocean view....we stayed at the Emerald Bay on 2 occasions over a 12 day period, the first time we stayed at ground level which was very nice but it was difficult to see the ocean. When we returned from our trip to Culiacan, we requested a suite on a higher level and were given one on the 4th floor....the views were awesome!
There are 2 delis on site to purchase cereal, milk, bread, crisps etc and there are 3 places to eat....The Emerald Bar, which does burgers, tacos etc, The Aqua bar, where we spent most of our time is lovely...they serve similiar food to the Emerald Bar, and La Cordeliere, which is buffet service and very nice indeed. Every day between 4pm and 5pm is Happy Hour....the cocktails are incredible!
There is a bonitos kids club which our son tried out once and enjoyed, but mostly he preferred to swim all day! There are 2 main pools, which each have hot tubs, kids pool, infinity pool...
We are from the UK and therefore did not qualify for the timeshare oppotunity that presents itself to US residents,but we did not get hassled once, unlike other reviews I have read. The beach is clean and there are no beach vendors, but there are some sharp rocks in the shallows so wear crocs or similiar footwear if paddling.
We thoroughly enjoyed ourselves and if it wasnt for the long journey, would be tempted to try to purchase a timeshare. There are now villas for sale, which from what I heard from US guests, sound fab!
All in all, I cannot recommend Pueblo Bonito Emerald Bay highly enough, we loved it! 5 stars!

  • Liked — Everything was so clean, people so friendly.
  • Disliked — nothing!
  • Stayed March 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
5 Thank marywillocks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (482)
Date | Rating
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English first
Longmont, Colorado
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 23, 2007

Pueblo Bonito Emerald Bay is the nicest resort I've ever stayed in, and I've been to some nice places. The rooms are large, comfortable, and equipped with everything you need--kitchen, plenty of closet space, and a shower I'm pining for now that I'm back home (and I thought we had good water pressure here!). The pools have something for everyone--swim up bars, volleyball and play areas for the kids, and quieter spots for peaceful sunbathing. The main restaurant serves excellent food (don't miss the Sunday brunch!), and when you catch a swordfish or marlin on your deep sea fishing expedition, the chef will prepare it as you desire. There are free wireless hotspots around the resort if you want to stay in touch with your email. The grounds are immaculate, and the staff is incredibly friendly and eager to serve. We couldn't have been more pleased!

  • Liked — Hard to pick--this is by far the best resort in Mazatlan!
  • Disliked — No wireless internet in the room.
  • Stayed December 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank cokieCO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seattle
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 19, 2007

If you want to be closer to all the tourists and peddelers, then perhaps the other Pueblo in Mazatlan would be a better choice. But if you want tranquility, zero beach peddlers and a sense of being "away" from it all, we recommend Emerald Bay. If you want to go to town occasionally, they make it very easy with a free hourly shuttle to and from the other Pueblo all day long so that you can do some shopping or just hang out for the day. Leave your cash, as you can charge to your room at either place. We are seasoned travellers and we found Emerald Bay to be an outstanding experience overall with an exceptionally friendly staff from the pool servers to the housekeeping staff. Our kids are messy and the housekeeping staff left our room immaculate each day. Our two small kids thoughroghly enjoyed the kids club and the well organized event staff. There is still some lingering construction but it did not effect our experience in the least. We will book another two weeks for next year very soon.

  • Liked — Grounds and pool are beautiful
  • Disliked — No golf course (yet)
  • Stayed March 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank mkSeattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
los angeles
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed March 17, 2007

For a hotel that is constantly under construction, one would have hoped that they would have planned ahead in terms of the effect such size increase would have on the facilities; crowded pool area (bring your towels down from the night before and place them before dawn); long waits for food at the pool; construction noise and dust; and timeshare salespeople that make promises that will never be kept. If you want to relax, go somewhere else other than any of the Pueblo Bonitos (been to all except La Samba which is downscale); or you can eat at the restaurant which is oftentimes empty as the food is expensive and tasteless. They are so desperate to sell timeshares that they bring in people off of cruise ships to further crowd the pool area. The people who work at PB are very, very nice, though.

Stayed March 2007
Helpful?
4 Thank roseluvs2travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed March 14, 2007

My wife and I just got back from an absolutely wonderful trip to Mazatlan where we stayed at the Pueblo Bonito Emerald Bay. Without a doubt this hotel is a winner. We've vacationed in Playa del Carmen, Puerto Vallarta, Huatulco, Hawaii and others but this hotel stands out as the best we've been to. Mostly a mature group of vacationers (40's-60's) which is our age group. Yes, it's a timeshare place and No you don't have to take the timeshare tour. We only did the timeshare tour because we wanted to know whatelse was offered. Took only 2 hours to do the routine and almost bought into it until we put a pencil and paper to it. If you take the tour, don't get pressured into "signing" now unless you run the numbers before you go into it. Not a bad deal but not a great deal either. We did get a $200 food credit at the restaurant and bar and that more than made up for the time spent. Enough about the timeshare part.
The temperature was a little different than expected since we are used to going farther south in Mexico where it's more of a constant 80. The nights were in the low 60's and the highs for the day got up to around the upper 70's or maybe low 80's. Great during the day but my "southern' wife needed a light sweater for the evenings because the wind picks up in the late afternoon adding to the chill.
The grounds of the hotel are very tropical, the rolling layout of the property was beautiful, the sunsets were incredible, the staff was extremely friendly and helpful and the rooms were extremely clean and well kept. Don't count on an "oceanview" per say unless you are a timeshare member but no room that I saw had a bad view of at least the grounds. We could see a bit of the ocean from our room which was on the ground floor but the tropical vegeation from the patio made up for the lack of a direct ocean view. We were saddled with two double beds even though we requested a king size bed but most king size bed rooms are reserved for owners. We could have changed rooms on the second day but opted not to because of our location.
It is in Nuevo Mazatlan and not 'old' Mazatlan so there is nothing within walking distance to do. They do have an hourly shuttle that takes you from PB Emerald Bay to the PB in Mazatlan for free. Great perk. From the PB in Mazatlan you can take a "pullmonia" (taxi) into the shopping area for about $4 or going on into the city square (or zocalo) for a little more. On site at the hotel they do have a "deli" shop where you can buy snacks, drinks, beer, made-to-order sandwiches and beach supplies. A very nice convenience if you need something quickly. I suggest buying your water, etc at the deli instead of using the "room" bottled water because it's cheaper at the deli. Even a better idea is to take the shuttle bus from PB Emerald Bay to PB Mazatlan on the hour (say noon), get off the shuttle and go across the street to the super mercado (grocery) and buy you liquids there, then jump back on the shuttle that leaves at 12:30 back to the PB Emerald Bay. At Emerald Bay deli the cokes were $1 each (not bad) and at the super mercado, 35c. Beer at Emerald was $9.60 a six pack ($1.60 each) and at the mercado $4.50 per six pack. Will take about 45 mintues of your time but saves something.
The restaurant was way above average for the quality of food at most hotels. I wouldn't classify it as a 9 or 10 but a decent 7+ . They have theme nights for the food and it runs about $25 per person (after your 10% room discount) and it includes a buffet style meal with 6-8 salads to choose from, several various entrees, and 10-12 desserts. They push the buffet but you can order from the regular menu and most entrees run from $14-$22. I highly recommend trying the "coconut shrimp" from the menu. Only comes with 4 shrimp but with Mazatlan being the shrimp capital of the world, they are huge. For the buffet, one night will be "grill night", one night will be "mexican night", one night will be "prime rib" night, etc. Service was excellent at the restaurant with no complaints from us.
There are several great places to eat in town but we only made it there for one meal since we were using our $200 voucher at the hotel. Pancho's was great and on the waterfront. Ask Lisa at the reception desk where the good places to eat are (she's from Denver but living there for a few years). Lisa (or other reception person) can book any side trips you want to make. We decided on the deep sea fishing trip and loved it. Neither my wife or I have caught a "Large" fish and this was our chance. We ended up with 2 striped Marlin. Her's was 7'3" long and weighed 75 lbs and mine was 8'4" long and weighed 92 lbs, plus a couple of decent bonito. Booked thru Lisa, the boat was $250 (all to ourselves or you can split with someone else there to lower the cost) plus $10 for fishing license plus $40 tip to crew. So $310 for the trip from 6:30 AM to 2:30 PM. Great deal and lots of fun. Be sure to take a book to read while you're just "trolling" around the Pacific to catch a biggie.
OK, I've been rambling too long. Overall, it was a WONDERFUL experience at Pueblo Bonita Emerald Bay. We'd go back in a snap of a finger.

  • Liked — Well appointed landscape and excellent staff
  • Disliked — thermostat did not have a heat setting for chilly mornings.
  • Stayed March 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
16 Thank OceanOso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
los angeles
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 12, 2007

I've been to Mazatlan several times, and this hotel is the best by far from all other hotels. Although it is about thirty minutes from the city and party scene, it is well worth the cab fare (which really is only $10). The pools were spectacular, the rooms were clean and well kept. Customer service can improve a bit, especially considering how much you pay to stay there, but you can't have it all. The restaurants were expensive, but food was great. You are looking for a quite, romantic get away or even a family vacation with the city not too far away, this is the place.

Stayed March 2007
Helpful?
3 Thank Garciadn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lewis Center, Ohio
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 9, 2007

Emerald Bay is by far the nicest resort in Mazatlan. The entire hotel is immaculate. The staff is attentive, but not obnoxious. The resort is set away from everything else. However, the free shuttle to the sister hotel really cut down on taxi fares. My sister and I had the opportunity to use the spa. The spa itself is small, but the service makes up for that many times over. The rooms were very spacious, with great maid and turndown service. The main pool is very large, so it never felt crowded. The adult pool was allitle too quiet, but still very beautiful. I would highly recommend two restaurants: Casa del Fondue and Casa Loma. Try the Caramel Crepes at Casa Loma and the Mexican Fondue (made with tequilla, white wine,and dried chiles) at Casa del Fondue. The hotel really pushes timeshare presentations, but we told them we did not qualify and they left us alone. The only negative to this resort is the beach. While every room has an ocean view that is beautiful, the actual beach is not. The hotel beach is not very nice. The water is rough, the beach is a bit dirty and had a smell of sewage. The beach in front of the sister hotel is much nicer! Overall, the hotel had a relaxing and serene feel to it.

  • Liked — The spa and the pool
  • Disliked — The beach
  • Stayed March 2007, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank R.J.P.Ohio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pueblo Bonito Emerald Bay

Property: Pueblo Bonito Emerald Bay
Address: Ave Ernesto Coppel Campana 201 | Camino Al Delfin, Mazatlan 82110, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Mazatlan
#1 Family Hotel in Mazatlan
#2 On the Beach Hotel in Mazatlan
#2 Spa Hotel in Mazatlan
#3 Romantic Hotel in Mazatlan
#5 Business Hotel in Mazatlan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pueblo Bonito Emerald Bay 4*
Number of rooms: 252
Official Description (provided by the hotel):
Each suite comes with a panoramic ocean view from your private balcony and has amenities like outdoor Jacuzzis, a beauty salon with mini-spa and tennis courts nearby. Relax below 150-year-old mangroves that surround a free-form pool and stroll the shoreline by the bay. Located next world famous sport fishing waters, golf courses, and the Gold Zone, you can enjoy any number of nearby activities on both land and water. ... more   less 
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Also Known As:
Pueblo Bonito Emerald Bay Hotel Mazatlan
Mazatlan Emerald Bay
Pueblo Bonito Emerald Bay Mazatlan
Emerald Bay Mazatlan

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