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All reviews kelly's bar emerald bay pueblo bonito bistro restaurant sister resort la cordeliere master suite main pool time share sunset beach beautiful resort free shuttle pb mazatlan adult pool pillow menu meal plan timeshare presentation
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Reviewed December 10, 2017

We stayed at Pueblo Bonito Emerald Bay for 10 days from 29-Nov to 9-Dec.

On the first day, we did not get an ocean view room we had requested. Apparently, the request did not get to the resort from the booking agent. No problem, Karen at the front desk got everything fixed up the next morning. All of the rooms are decent size with kitchenettes. We didn’t use the kitchenette, but this could be appealing to others not on the All Inclusive plan. The cleaning staff does a good job and Lili even organized our shoes and sandals neatly against the wall a couple of mornings.

The facility is spread out so that one does not feel crowded. We had a room at the far end of the facility, but we could easily walk to any venue on the resort. Golf carts are available if needed, but we never needed one.

The Le Cordeliere restaurant if fine for breakfast. The buffet is decent and you can get omelettes or eggs any style as well as smoothies. Adriana and Lucia are very friendly and get your order right every time and serve it up promptly and professionally. Claudio is the star of the show, stopping to joke with as many guests as he can or maybe offer up a mimosa or two. The evening buffet is not quite up to our expectation for a dinner buffet, but there are other options like the Bistro. The Bistro has a good menu with several fish dishes. All of the items are covered in the All Inclusive plan. Angel and Edgar are a couple of the stars at the Bistro.

There are 3 pools at Emerald Bay. We didn’t try the adults only pool, but when we walked by, it seemed to be quite serene. The main pool had lots of activities and some outstanding service by Rafael. Kids are welcome at this pool as there are a few splash pools. Sometimes it can get a little loud. We spent most of our time at the pool by the Bistro. It is a little remote so not too many families with kids show up and it remains fairly quiet.

Kelly’s Bar is a great place for a drink or two. There is live music 3 nights per week in the bar so it gets pretty full around 7pm. Fernando and Oskar have a lot of fun serving the guests. Oskar is more of the high energy person where Fernando prefers to use the country gentleman approach.

The gym at Armonia is a good as any you will see at a resort. The equipment is modern and well maintained. The gym can get a little full around 930am, so it is best to get there around 730am. We took a class there for $10USD per person - a real bargain for a very good personal trainer for one full hour.

We took the city tour with Eduardo and Pedro. Eduardo is very entertaining. He is a cross between Robin Williams and Chris Kattan in his delivery. He is very knowledgeable of Mazatlan and has some great stories about the area and individual buildings. We got to see he cliff divers on the tour which was entertaining. This one is a must do as you get to see the old city and have a gourmet meal at the Casa 46 restaurant where you are served by the very excellent and well trained staff. On our next visit, we are going to join him at the baseball game excursion.

People can swim at the beach, but it is not a great beach for swimming. We brought our snorkelling gear, but didn’t feel comfortable using it on these beaches. It is a nice beach for an afternoon walk or a morning run.

The shuttle service to the Pueblo Bonito Mazatlan is very handy to get into town for no cost. The PB Mazatlan is one of the further north facilities in the Hotel Zone, but you can walk for a few miles south either on the sidewalks or on the beach. Both are fine depending on whether you prefer sand or shopping.

We will return to Pueblo Bonito Emerald Bay again next year.

Room Tip: ocean front
  • Stayed: December 2017, traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank Heidi_TJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this reviewResponded December 11, 2017

Dear Heidi.
We appreciate you have taken the time to share such a detailed and enthusiastic review about your recent visit to Pueblo Bonito Resort.
We all are very happy to know that you had a memorable time with us. And that you enjoyed all the services and amenities we take pride in offering our guests.
Thank you for giving us the opportunity to be part of your vacation, we hope to welcome you in a near future to create unforgettable experiences for you and your lovely ones.
Best Regards.

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Reviewed December 8, 2017

We have been to this resort several times although the last time was 9 years ago. It did not disappoint us. The staff is excellent and very accommodating. The grounds are absolutely beautiful and well taken care of. The food was amazing especially Angelo's at PB Mazatlan its sister resort. The only complaint that we had was the smokers around the pool and at the Deli where the free wifi is located. We do not smoke and found that somewhat annoying. Also, the building in which we stayed all the rooms on the top floor were non smoking however just four doors down from us there was a lot of smoking in the room which was done with their door open. In our opinion, there should be a designated smoking area and around the pool where there are small children and many seniors is not the place. All in all though we had a wonderful vacation and would for sure return here.

Room Tip: Any room on the top floor gives an excellent view of the ocean!
  • Stayed: November 2017, traveled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank AJD1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this reviewResponded December 9, 2017

Dear Guest.
On behalf of the staff and Management of Pueblo Bonito Resort we would like to thank you for taking the time to post a review of your experience with us. Our guest’s feedback is truly important for us and we will consciously revise all of your remarks and to follow up.
Our team will be very proud with your feedback and we will continue improving every day and creating unforgettable experience for our guests.
Kind regards.

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Reviewed December 5, 2017

You'll love this place IF you are at least 60 years old, want to seriously lay back, don't mind watching jammed cages of birds pining for freedom, enjoy looking at exotic animal heads stuck to walls, and want to buy a time share.
We spent a week, and once we got used to the above, found it pleasant enough. We are all inclusive addicts and this place is a little different. You can't simply finish your meal, or your drink, and leave as is customary at all inclusives. I think because it is a time share property (primarily) for accounting purposed they write down every glass of water (or anything you consume) and you must sign for it every single time. You can't leave until you get "the bill" and sign, which kind of ruins the experience.
The food at the international restaurant is 'okay' but nothing special. The Bistro Restaurant serves much much better food.
The beach is mainly rocky, and there are only a few chaise's there. But if you are a pool person, there's plenty sandwiched around the pools.
Staff are good, for the most part. But it is very obvious they are there for the timeshare owners, not so much for the "bracelet people" as we were referred to. I guess we just fill in the gaps for them. Other all inclusives we've been to (over 20) were much more welcoming.
The worst moment was watching a small bobcat driver try to run over a beautiful huge old iguana that must have been 36 inches in length. I started shrieking at him, and he pretended not to understand. I don't understand that kind of behaviour (cruelty towards animals) and was quite upset by him and his cohorts laughing at it. But that's just me, maybe.
The gardens are quite pretty, but the rooms need updating in my opinion. At least the one we were given wouldn't qualify for the 5-Stars they boast about on their web site.
It's an okay place, but there are other options in the area that are more welcoming and are truly 5-Star and truly all inclusive.

Room Tip: Some of the rooms don't have balconies, so make sure you request one that does.
  • Stayed: December 2017, traveled as a couple
    • Value
    • Location
    • Service
2  Thank racheltraveller2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this reviewResponded December 7, 2017

Dear Rachel.
Thank you very much for taking your valuable time to review Pueblo Bonito Resort. Your feedback it’s always important for us. It offers a personal perspective to share with others but it also allows us an opportunity to take note of the details of where we are succeeding and what needs improvement. On behalf of the staff and management we apologize for not properly attending to your needs and we will like to have the opportunity to attend you on your next visit.
Kind Regards

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Reviewed December 5, 2017

Beautiful grounds, great a la carte with all inclusive at the Bistro restaurant and then at Cilantro's (sister resort via provided shuttle). With the amount we were paying for all inclusive we felt there was TOO MUCH emphasis on tipping and we had to wait and sign for every meal at the end. Even a drink at Kelly's bar. Why wristbands if you have to sign for every item. We were asked if we wanted to attend time share presentation when we checked in - we said no. Then we were asked by some guy during dinner, and then the 3rd time pool side. We said NO every time but felt it shouldn't happen on the resort that many times. Once at check in okay - but 2 more times. Leave me alone on my vacation.

Stayed: November 2017, traveled as a couple
2  Thank traveljoe321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this reviewResponded December 7, 2017

Dear Guest.
Thank you very much for taking your valuable time to review Pueblo Bonito Resort. We regret that on this occasion we did not meet your expectations and appreciate the detail you have shared with us.
We will like to have the opportunity to remedy this past stay and look forward to hearing from you in the not too distant future.
Kind regards.

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Reviewed December 3, 2017

We have been owners at PBEB and Sunset for several years and go to EB during Nov each year, now staying for three weeks. It is still good, but not excellent like it used to be.

The grounds are not kept up like in the past, I think downsizing in grounds keeping staff. Again, not bad but declining.

When the All-Inclusive started, it initially was a good deal, but now, each year, the quality and number of drink offerings decline. If that continues, I will not waste my money. That also extends to the food at EB. The quality of food and offerings have declined. I was very disappointed with the "theme nights" this year. I recommend going to Cilantro's and Angelos at PB Mazatlan (as well as some of the off-site restaurants) , I may start staying at PB Mazatlan after the renovations are completed. (Was told of the future opening of a new PB resort at San Miguel De Allende -looking forward to visiting that location ) Casa 46 is still excellent despite the changes in the All-inclusive for there. At EB, they started offering a prime rib dinner one night and a steak dinner another night on a weekly basis for an upcharge of $25. We went to the prime rib dinner, highly disappointed with the meat. Didn't try the steak night due to that meal. Was told one couldn't make reservations at La Cordeliere anymore, but still saw reserved signs on the best tables for the floor shows. Kudos to the ladies at the breakfast omelet station.

Enjoyed Kelly's still, particularly listening to Raphael Rodriguez play, the resort should have him play longer hours, stops too early, and more evenings. He does play at the rib/steak dinner offerings at the pool. Despite the lesser-quality of the all-inclusive drink offerings, the bartender mixes a good drink though, much better than the pool bartenders. Kudos to the bartenders as well as to Alejandro. I still wish they would update the seating at Kelly's, really uncomfortable for the most part and not arranged well for listening to the music. They try to be too many different things for their size, musical entertainment, sports bar, after- dinner drinks, and evening drinking location.

The service staff continued to be generally excellent. Kudos to the main pool activities staff (Dante, Jesus, and Leonora) for all their efforts. Over a three week period, we experienced many different wait staff at the pool, Most were very good, particularly if you tip early and well. Several stand out, especially Genero, Angel, Raphael, Umberto, and a couple others whom I don't recall their names. Weekends at the pool are very busy with the increased numbers of weekend guests. The Concierge staff were excellent to a person there. Very helpful with tours, dining reservations, and bus tickets. Disappointed the resort had to curtail some of their shuttle service to PB Mazatlan. Could work around but had to rely more on taxi service. The front desk staff were helpful and relatively efficient.

This review seems pretty negative, but overall enjoyed our stay thereagain this year and have already made reservations for next year. Will dine more often off-site. There are many good restaurants downtown and near EB, with reasonable pricing. Tours are good, recommend highly FlavorTeller tour and Jungle/Beach tour with King David. Took the Durango tour this year, enjoyable, but a long day.

Room Tip: All have good views, some are dated excluding the new buildings.
  • Stayed: November 2017, traveled as a couple
    • Value
    • Rooms
    • Service
2  Thank robertbM8234JR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this reviewResponded December 8, 2017

Dear Robert.
Thank you very much for your kind review. We appreciate for taking the time to share your experience. We feel honored that you found in Pueblo Bonito Resort the perfect place to enjoy with your lovely ones.
We are so excited to welcome you back again to this your home.
Kind Regards.

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