We just returned from a wonderful family vacation at Emerald Bay. We had booked a junior suite, but were upgraded to a master suite when we checked in. The master suite did not have a balcony, but had a separate bedroom and 3 floor to ceiling windows in an arc fashion in the dining room. All rooms have an ocean view, including some of the hotel grounds (ours also had view of the pool area).
We did not use the beach because the winds were a little too much off the water and the water was too cold to play in. I think if we had come at a different time of year we would have used the beach. The hotel staff work very hard to maintain the beach and there are chairs, cabanas and drink service on the beach.
We spent a lot of time at the pool and I thought everything about it was wonderful. There are several places where their is zero clearance for children. You can also use pool toys, noodles, etc in the pool. We thought the prices were fine for food and drinks by the pool (38 pesos for a margarita - about $3.80, 80 pesos for a burrito). The service everywhere at the hotel was outstanding. I am not sure what the reviewer was expecting when they said that the service was fine when you asked for it, but they don't search you out??? If you want a butler bring yours from home. I thought they were more than accomodating and did check frequently to see if everything was OK.
The resort is about a 10 minute shuttle from the sister hotel in the "golden zone" (a misnomer if I have ever heard one!). We liked the fact that the hotel was removed from the other hotels and did not find the shuttle service inconvenient. The shuttles from 6-8:30 need to be more frequent than every hour, however if one is full another one pulls up behind it out of nowhere so you never have to wait for the next one.
I could go on and on about the good things we saw and did in Mazatlan. We never had a bad meal and we thought the prices were very reasonable. Mazatlan appears to be a true working Mexican city not built completely on tourism. If you want glitz and glamour go somewhere else. Mazatlan has some grit, but if you are staying somewhere that has all the comforts you could ask for it is truely a splendid vacation.
We always try to see the good in a vacation (you are on vacation so what isn't good about that). In reading the other reviews it appears as though not everyone views a vacation like I do. Everyone comes from different backgrounds and experiences and has different expectations therefore every review has to be taken with that in mind. Would I stay at Emerald Bay again? Without hesitation. I would fly out tomorrow.....on my tours out and about in Mazatlan I did not see anything that even resembled the quality of Emerald Bay.
- Official Description (provided by the hotel):
- Each suite comes with a panoramic ocean view from your private balcony and has amenities like outdoor Jacuzzis, a beauty salon with mini-spa and tennis courts nearby. Relax below 150-year-old mangroves that surround a free-form pool and stroll the shoreline by the bay. Located next world famous sport fishing waters, golf courses, and the Gold Zone, you can enjoy any number of nearby activities on both land and water. ... more less
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- Also Known As:
- Pueblo Bonito Emerald Bay Hotel Mazatlan
- Mazatlan Emerald Bay
- Pueblo Bonito Emerald Bay Mazatlan
- Emerald Bay Mazatlan