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“First Stay @ Junior Suite Timeshare”

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Pueblo Bonito Emerald Bay
Ranked #2 of 80 Hotels in Mazatlan
Certificate of Excellence
Reviewed January 27, 2014

We bought this timeshare in 2009 when we stopped in Mazatlan via cruise. High pressure sales people was unpleasant, we exchanged our timeshare for other cruises until this year (January 6>13, 2014) we decided to experience what we bought. We purchased a round trip transportation from/to airport<>resort for 2 and was pleased with the service (air condition, comfortable seats) which took about 45 min, making stops at other resorts to pick up other passengers. Upon our arrival, we were greeted by a timeshare representative who tried to get us into other "savings" by attending a free lunch. Because my husband read previous reviews prior to our trip, he was able to confidently say "No" and the lady didn't push it further. Check in/out was fast, painless. The shuttle bus between Emerald Bay & Mazatlan resorts were very convenient & useful. It allowed another resort with easy access to the beach where my husband surfed, kayaked; and access to public transportation (bus, taxi, pulmonia). The first day in our suite, we had some ants in the kitchenette and lamp stand, one of my sweater that was hung out in the balcony went missing. I reported both incidents and the maid was kind enough to return although I don't know why it was taken. The ant situation became very minimal. The suite had an ocean view, ample space & enjoyed the daily cleaning (except Saturday per our request). As owners, we were pleased to know that the fitness & 9 step hydro therapy spa were free for us. The tennis courts were adequate (paid USD $5 each for the racket, they could provide new balls). We shopped @ Walmart & Mega stores for our groceries. As a vegetarian, it was difficult to find restaurants/eateries that served this type, although on the bottom floor of Mega store, I was able to eat a delicious vegetarian sandwich/salad & we went there twice. The food prices were surprisingly equivalent to what we would pay in the states. We went to see the movie in a nearby theatre & found it a pleasant experience and for the popcorn/drinks/movie for both of us was USD $10.00. Outside of the resort, it was difficult to find people that spoke/understood English; but overall the local people were friendly. We were able to attend church on Saturday (Seventh-day Adventist) and found one of the members to translate to us & he was an English teacher! We flew on Alaska Airlines, direct flight from LA which took about 2-3 hrs. The weather was very similar to our homeland (Hawaii). Overall, we had a very relaxing time, felt safe, and considering staying @ this resort again. Pikake77

Room Tip: We chose top floor, corner room which was adequate despite one palm tree blocking full view of the o...
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  • Stayed: January 2014, traveled as a couple
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2  Thank Evan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PuebloBonitoResorts, General Manager at Pueblo Bonito Emerald Bay, responded to this reviewResponded January 28, 2014

Dear Evan,

We would like to thank you for taking the time to review us and for writing such a detailed review about your experience with us on your past stay, we feel very happy to hear that you and your husband took the time to interact with the mexican culture by attending the movies, church, and all other different activities you did, we will always be happy to welcome you anytime in the near future.

Sincerely,
David Tussi, General Manager

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1,034 - 1,040 of 3,058 reviews

Reviewed January 26, 2014

I Loved this resort! The place is incredibly finished in every corner, loved the landscape, all the fine details, and the tremendously accomodating staff. We chose to stay in building #2 away from the main pool. It was so quiet, and relaxing. We had paid for the all inclusive which was absolutely worth its weight in gold, the restuarant called the Bistro had INCREDIBLE food…we had a filet to die for, in fact I had to ask to confirm that something like this is included in the all inclusive. Unbelievable.

We also chilled most the time at the pool in front of the bistro, and it was so quiet, a quick walk down to the beach. We had no desire to leave the resort because we had all we needed right there… Honestly, Jesus made us feel like we had butler service the whole time we were at that pool. I cannot say enough about the service from the staff. They are so kind..be sure to ask for the green drink:-)
If you need some rest,,this place will do it for you.

Room Tip: Rooms in building one and two are the quietest, we stayed in 2029. loved it
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  • Stayed: January 2014, traveled as a couple
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2  Thank huntforthebestbeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 20, 2014

We stayed at PBEB (Pueblo Bonita Emerald Bay) 1/11-1/18 and had a great time. The resort is beautifully maintained, and the staff will practically kill themselves to make any little wish come true.

We stayed in a Master suite in building 18, third floor and that gave us a wonderful view of the ocean. A Master suite is way too large for only 2 people, but the room was lovely, with (2) bathrooms, one with a shower, one with a bathtub. Our private patio was a wonderful way to drink coffee in the morning in your PJ's. The bed was soooo comfortable, I usually am the person who is complaining about how hard the mattress was, but not here.

We choose the all-inclusive option, and am glad we did. Even though we ate off the property quite a bit, just having all the booze covered more than makes up for missed meals. You will wear a silver armband your whole stay here, which will distinguish you from Time Share Owners who are not on a plan. While I hate the arm band thing, it was not too bad. Note:If you are leaving the property for an excursion, if you call room service, they will make you up a box lunch to take with. The food on those excursions is pretty so-so.

The food was very good. It is Brunch style for Breakfast and Lunch at the main rest. La Cordiere, and menu style at the Bistro. There is a themed dinner menu at the La Cordiere each evening, and some evenings have entertainment. Note: the entertainment is so-so, if you want to really have fun, go into Mazatlan.

The beach is unusable due to rocks and jelly fish, so expect to take lovely walks on the beach but not swimming. Note: Bring your water shoes for your walks as you can run into jelly fish still alive on the beach. The beach walks are lovely though, and not to be missed. Note: (I wish we had figured this out before our last day) If you look to the left of the property, you will see a big outcropping of rocks. On the other side of that huge jetty of rocks is some of the best surfing in the area. If you love to play in waves, boogy board or just want to watch surfers, this is the place to go. For a 50 pecos cab ride (<less than $4) Take a ride to a place called Playa Bru-ha. In english, "Beach Witch". They have awesome food, and the best view of the beach. You can bring your beach stuff and make a day of it for the cost of a cab ride. Highly recommended.

There are 3 main pools, all of which are beautifully maintained. There is a very small adult pool with a swim up bar, a larger pool in front of the Bistro (restaurant) and then the main pool which also has a swim up bar. The main pool has multiple infinity pools and is a great place to spend the day. The main pool allows kids, but all the kids were very well managed by their parents. Note: Remember to bring your insulated cup with a lid and a straw from home. It is hot in the sun, and you will be thankful you brought one. Many people asked where they could buy one.

Don't be afraid to go Kelly's Bar in the evening. While it is not the swinging, crazy bar some younger people might like, it is a great place to connect with other people. We met some of the most lovely people in the bar, who like us just wanted to hang out and have a good time. The bar staff will do anything to make you happy, whatever you ask for, they will get it for you if they can. Note: if you want to leave and go back to your room, ask for your drink to go and they will put it in a cup for you. I called it getting a "sippy cup" to go.

A few things I might have wanted to know before I got there:

1) If you chose the all-inclusive option, this does NOT mean that you have booze, water, coffee etc., stocked in the room. While you have a full kitchen with coffee pot, you have to supply your own coffee, filters, sugar etc. There are 3 small Deli's (small grocery type stores) on the premises, you buy a premium, Bring the stuff from home. Every time you go back to your room from the pool, grab a bottled water or pop, and stock your own frig.

2) PBEB has a sister property that is located right at the start of the gold zone. They offer a free shuttle back and forth on the hour between the 2 properties. Plan on using that connection!! The sister property has a good beach you can use for free. Even better, you can use that as your jumping point for taking taxi's deeper into Mazatlan. They have this service very easy to use but the buses are old with poor suspension. Hang on to your molars!

3) Plan on using the concierge service for making arraignments off the property, but don't be surprised if there are issues. We used the concierge to set up 4 different appointments and had problems with all 4. Things worked out ok, but there was always a little drama mostly due to the fact that most people working at the concierge desk don't know a great deal of English. Note: double check all reservations.

Have a great time at this property, we had a wonderful time there.

Room Tip: Don't take a room on the 1st or 2nd levels, you will not have a view of the beach. Buildings 18...
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  • Stayed: January 2014, traveled as a couple
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11  Thank Carriej61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 18, 2014

Great stay at Pubelo Bonita. Staff were excellent in particular the activity staff led by Eduardo. They made the day enjoyable with Salsa dancing, pool volleyball, beach volleyball and etc. The accommodations are great and the food was superb.

Stayed: January 2014, traveled with friends
4  Thank David A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 16, 2014

No complaints from this place. Food was great, rooms were great, staff was very friendly. You could eat at the Bistro Restaurant-a La Carte as much as you wanted to at this hotel. Very good food there - even better than the buffet. Angelo's at the sister resort is extra. You can catch the complimentary shuttle to the other resort and eat/drink there too.Grab a taxi to take you to the flea market/malacon area as it's too far to walk. Haggle with the driver too. $5.00 from hotel to area mentioned above. Huge Champayne Sun. brunch. Drinks were excellent. Buffet was really good and varied. They have a theme night dinner each evening. Yes the beach is a bit rocky but with all the pools incl. an adults only pool and hot tub, what's there to complain about. Shuttle to your room if you need one. Took us 7 min. to walk from Bistro to lobby. Music at Kelly's bar on Fri. night, Music in buffet room - which is encl. and not cramped or you can dine outside. Internet is very expensive at 12.00 per day! No complimentary internet service in lobby. Very relaxing trip and quiet. Not for party goers. That was our 1st time there and we'll definately go back. Great view from your room. 1st time we've had to sign a bill every time you ate or drank anywhere, but it's all inclusive. Guess they are keeping track of inventory. There's also people trying to sell you a time share inside the lobby door, so beware. We were firm with them and they didn't bother us the rest of the week we were there. The restaurant doesn't open until 7 a.m. so if you have an early tour booked, use the other complimentary service menu in your room. You're only charged 4.00 per person for room service. Also, don't remove the door card inside your room. We found out it is used for all the lights. Grounds are meticulously cared for.

  • Stayed: January 2014, traveled as a couple
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5  Thank thebossOntario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 15, 2014

We've been coming to Pueblo Bonito since 2007---6 visits in all, for 1 or 2 weeks per almost-annual visit. The setting is absolutely great, the hotel accommodations average to very good, but we've been seeing a decline in customer service. It was sold to us as a luxury resort, but two years ago many little niceties were eliminated and this year more of them. There appears to be a huge turnover in staff.The newcomers are friendly and eager to get you to give them a good review, but it is painfully obvious they are in serious need of training, especially in basic customer service awareness.
It's sad to see a near-great property become average, and there are so many more great places to go.
We will not becoming back.

  • Stayed: January 2014, traveled with family
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5  Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PuebloBonitoResorts, General Manager at Pueblo Bonito Emerald Bay, responded to this reviewResponded January 17, 2014

Dear JPGray,

We are very pleased to hear you keep enjoying the surrounding and accommodations of our hotel. Your comments and feedback are very important to us, our main goal for our clients is to give them always the best and to fulfill their service and attention expectations. We will be supervising permanently our new members training and we really hope to have the opportunity to welcome you again and treat you the way you deserve.

Sincerely,
David Tussi, General Manager

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Reviewed January 14, 2014

I like Pueblo Bonito Emerald Bay Mazatlan and think that it is a thoroughly solid 4 star experience with excellent service, good food and two of the best pools I can imagine. However, it is not a 5 star experience and the beach is no good, not even for casual walks as it is dirty in spite of all of the tractoring going on to clean it, the water rough, and due to shore breaks beach is steep. Once you get over these two reservations, the experience is very pleasant: there just aren't the items or follow up service one would expect at a 5 star resort. First of all, the beds though very comfortable with box spring matresses (something special for Mexico) definitely need new sheets and maintenance though very good things such as unit loungers and pads are showing age and just don't function. Here and there are cracks in concrete and external features, but this can all be attributable to the harsh climate and aging of the resort. But for a really relaxing experience of just lounging around the pools which are very beautiful, excellent service and good food, the resort cannot be beat. If you want a "foodie experience," you can trek down the beach to Surf's Up Cafe for a special breakfast omelette or take the resort bus to the sister resort in town and dine at Angelo's or visit any number of restaurants in Mazatlan. If you want a beach experience, immediately hop a 50 peso taxi to Mr. Lionso's at Cerritos Beach for a wonderful flat, white sandy beach, with lots of shells to collect, and a great place to have breakfast or lunch at a very economical price. If you want some culture, take the resort bus to the sister resort and then hop a 10 pesos green sabalo centro bus for the historical center and check out the cathedral, market, plaza Machado, and olas altas beach area, admiring the restored facades, galleries, cafes, and restaurants. Also you have to remember that this resort is now all inclusive, which means that most of the visitors have opted for that program, which keeps them in the resort but you don't have to take that program and can dine around on your own using a combination of the resort restaurants and restaurants in town. The resort is also a time share with continuous time share tours going on during the day with visitors guided past pools, restaurants and rooms. This sometimes can be a bit disturbing, but it is done in a very professional way. I would suggest for rooms to determine which pool you want to use most and then get a room in the buildings nearest with a room on the highest floor (4th) to enjoy sea views and be above all of the action. Olas Altas building at the beginning of the resort is across the pathway from the gym and in back of the adults only pool and the 4th floor provides and a very good view of the sea and surrounding countryside and is very quiet. Buildings near the Bistro and its pool provide easy access to dining and a quiet poolside environment. Nothing is too far apart and there are carts which transport visitors to the Bistro restaurant and pool from all of the buildings. The lobby building has a beautiful bar, Kelly's, which is very Tommy Bahamas and the terrace in front is wonderful for watching the sunset, sipping a drink or just relaxing. The gym and spa are first class and very clean. If you go to this resort with the idea that it is a solid 4 star experience and avoid thinking of it as a beach resort, but, rather a resort with beautiful pools besides a "beach," you will have a wonderful time. Dine as often as possible at Angelo's in the sister resort and you will be very happy with the dining and musical entertainment experience of a very talented singer belting out Mexican and American standards. Take the resort's buses to/from airport and to/from sister resort for ease while in Mazatlan. Feliz viaje!

Room Tip: Pick a room on the 4th floor and at either end of the resort in Olas Altas/Porto Viejo buildings or...
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  • Stayed: January 2014, traveled solo
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3  Thank rawmli49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pueblo Bonito Emerald Bay

Address: Ave Ernesto Coppel Campana 201 | Camino Al Delfin, Mazatlan 82110, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Mazatlan
#1 Luxury Hotel in Mazatlan
#2 Spa Hotel in Mazatlan
#2 On the Beach Hotel in Mazatlan
#3 Romantic Hotel in Mazatlan
#5 Business Hotel in Mazatlan
Price Range: $181 - $665 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pueblo Bonito Emerald Bay 4*
Number of rooms: 252
Official Description (provided by the hotel):
Each suite comes with a panoramic ocean view from your private balcony and has amenities like outdoor Jacuzzis, a beauty salon with mini-spa and tennis courts nearby. Relax below 150-year-old mangroves that surround a free-form pool and stroll the shoreline by the bay. Located next world famous sport fishing waters, golf courses, and the Gold Zone, you can enjoy any number of nearby activities on both land and water. ... more   less 
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Also Known As:
Pueblo Bonito Emerald Bay Hotel Mazatlan
Mazatlan Emerald Bay
Pueblo Bonito Emerald Bay Mazatlan
Emerald Bay Mazatlan

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