We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Resort” 5 of 5 stars
Review of Pueblo Bonito Emerald Bay

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Pueblo Bonito Emerald Bay to your Saves list
Pueblo Bonito Emerald Bay
4.0 of 5 Hotel   |   Ave Ernesto Coppel Campana 201 | Camino Al Delfin, Mazatlan 82110, Mexico   |  
Hotel website
  |  
  |  
Hotel packages
  |  
Hotel amenities
Ranked #1 of 77 Hotels in Mazatlan
Certificate of Excellence
Hagerman, Idaho
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Great Resort”
5 of 5 stars Reviewed October 1, 2013

My wife and I have been traveling to Emerald Bay for the past 10 years. It is a wonderful place and we can always count on great service and lovely grounds. We have used the all-inclusive the past two years and feel it is a fair bargain.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank hvimbolduc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

2,197 reviews from our community

Traveler rating
Traveler type
Time of year
Language
  • More
Ellensburg, Washington
Level Contributor
78 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed September 30, 2013

Visited Pueblo Bonito-Emerald Bay Mazatlan between 22-29 Sept 2013. It was our 4th year to use our timeshare. The establishment is still wonderful. It was during a slow period and after a tropical storm hit the general area. The staff was at minimal levels but still very helpful and professional. We took advantage of their airport transport (RT) for $50.00. Saves one a lot of grief due to the "eager salesmen" when you depart customs. The food was great at both restaurants and the sandwiches at the Super deli are hard to pass up. Menu was limited and the "Theme nights" were reduced because of the slow period but was still great. Did not use the all-inclusive plan but it is a good deal and should be looked at individually. Had some minor room fixes but were rapidly solved. A+ in every respect and can't wait to return. Wife had two messages and reported they were fantastico!

Room Tip: Try to get a room on 3rd or 4th floor for a better ocean view
See more room tips
  • Stayed September 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank wjhouston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Cruces, New Mexico
Level Contributor
89 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed September 25, 2013

Stayed here numerous times through the years--they are a new property, and therefore very scenic and up to date compared to some Mexico resorts. New pools with pool bars, ever evolving service, new restaurants...and supposedly a new golf course hold the promise that they will be here years to come. My parents bought a timeshare here, and would not stay anywhere else, unless it is the regular Pueblo Bonito. That has it's charms as well.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Kelly A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clarkston, Washington
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed September 19, 2013

We visit Emerald Bay every year, and every year we enjoy out stay more. The restaurants and bars are wonderful, and we really enjoy the all-inclusive plan. There are always activities at the pool for everyone to enjoy.
I would love to see a REAL couch sleeper. Hopefully soon, the resort will make that change.

Room Tip: Rooms on the top floors are quieter---no chance for little feet scurrying about till late at night.
See more room tips
  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank beesapair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PuebloBonitoResorts, General Manager at Pueblo Bonito Emerald Bay, responded to this review, September 25, 2013
Dear Reviewer,

We would like to thank for being such a loyal guest to Pueblo Bonito Emerald Bay, we are very happy to hear that you had a really nice time during your stay with us, we appreciate your positive attitude and we're already waiting to welcome you next year.

Sincerely,
David Tussi, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level Contributor
54 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed September 9, 2013

My girlfriend and I have stayed at PB Emerald Bay on 2 occasions now and are going back again in 2014. The grounds are amazing and the views of the ocean are incredible, but the ocean swimming here can be a bit risky with how rough the waters are in this bay...but, we love their pools anyway. We love the location because it is so quiet and peaceful, compared to staying somewhere along the gold zone where all the tourist hotels are located, which has a lot of traffic and the noise and smog that goes with it...trust me we have stayed in the gold coast and it is much closer to the restaurants and attractions but PB has a free shuttle you can take to get to their hotel in the gold zone and then you can go from there. The service and rooms are all better than average and once you stay at a place like this, it is hard to go back to the run of the mill resorts.

Room Tip: all the rooms have ocean views, so, the only choice is which floor you want to be on for how high yo...
See more room tips
  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
5 Thank tripandfall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed September 6, 2013

At every turn the service was amazing. The wait staff at all restaurants and bars were terrific. The choices for food were good for the all-inclusive option. Which was definitely a nice surprise. The beds could be bigger, especially in the larger executive suites. Getting around the resort is easy as it is mostly on one to two levels.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Cindy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 4, 2013

Beautiful grounds and activitys. Infinity pool is an all day event. Refreshes the soul. Events in Mazatlan are of good value and enjoyable. Best keep secret of Mexico. Stayed there a week. Saw lots of sights - the downtown market is my favorite. Will go back.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank glengrosskreutz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Mazatlan hotels
3.3 mi away
Pueblo Bonito Mazatlan
Pueblo Bonito Mazatlan
#50 of 77 in Mazatlan
4.5 of 5 stars 1,224 reviews
5.1 mi away
Hotel Playa Mazatlan
Hotel Playa Mazatlan
#6 of 77 in Mazatlan
4.0 of 5 stars 1,267 reviews
2.3 mi away
Crowne Plaza Mazatlan
Crowne Plaza Mazatlan
#30 of 77 in Mazatlan
3.5 of 5 stars 264 reviews
Show Prices
Show Prices
Show Prices
4.3 mi away
The Inn at Mazatlan
The Inn at Mazatlan
#4 of 77 in Mazatlan
4.5 of 5 stars 513 reviews
4.1 mi away
El Cid El Moro Beach Hotel
3.5 mi away
Oceano Palace
Oceano Palace
#12 of 77 in Mazatlan
4.0 of 5 stars 757 reviews
Show Prices
Show Prices
Show Prices

Been to Pueblo Bonito Emerald Bay? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Pueblo Bonito Emerald Bay

Address: Ave Ernesto Coppel Campana 201 | Camino Al Delfin, Mazatlan 82110, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Mazatlan
#1 Family Hotel in Mazatlan
#3 Romantic Hotel in Mazatlan
#5 Business Hotel in Mazatlan
Price Range (Based on Average Rates):
Hotel Class:4 star — Pueblo Bonito Emerald Bay 4*
Number of rooms: 252
Official Description (provided by the hotel):
Each suite comes with a panoramic ocean view from your private balcony and has amenities like outdoor Jacuzzis, a beauty salon with mini-spa and tennis courts nearby. Relax below 150-year-old mangroves that surround a free-form pool and stroll the shoreline by the bay. Located next world famous sport fishing waters, golf courses, and the Gold Zone, you can enjoy any number of nearby activities on both land and water. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Odigeo, Expedia, Priceline, getaroom.com, Despegar.com, Travelocity and Jetsetter so you can book your Pueblo Bonito Emerald Bay reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Pueblo Bonito Emerald Bay Hotel Mazatlan
Mazatlan Emerald Bay
Pueblo Bonito Emerald Bay Mazatlan
Emerald Bay Mazatlan

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing