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“Amazing service” 5 of 5 bubbles
Review of Pueblo Bonito Emerald Bay

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Pueblo Bonito Emerald Bay
Ranked #1 of 80 Hotels in Mazatlan
Certificate of Excellence
Seattle
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Amazing service”
5 of 5 bubbles Reviewed September 6, 2013

At every turn the service was amazing. The wait staff at all restaurants and bars were terrific. The choices for food were good for the all-inclusive option. Which was definitely a nice surprise. The beds could be bigger, especially in the larger executive suites. Getting around the resort is easy as it is mostly on one to two levels.

  • Stayed July 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Cindy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,674 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (411)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed September 4, 2013

Beautiful grounds and activitys. Infinity pool is an all day event. Refreshes the soul. Events in Mazatlan are of good value and enjoyable. Best keep secret of Mexico. Stayed there a week. Saw lots of sights - the downtown market is my favorite. Will go back.

  • Stayed October 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank glengrosskreutz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salt Lake City, Utah
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 4, 2013

I had no idea what to expect but fell in love immediately! The accomodations are extraordinary, the property is gorgeous, the food is excellent, the amenities plentiful and appreciated! Total relaxation!!! Free shuttles into Mazatlan where you can shop to your hearts delight and get a real feel of Mexican life. Will return many, many times!

  • Stayed January 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ChaiDi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
44 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 bubbles Reviewed September 3, 2013 via mobile

We own a timeshare at this hotel, however this was the 2nd time we go there. The hotel is beautiful and well maintain, the hotel is right on the beach which is very rocky and hard to swim most of the time, the pools are beautiful and the hotel offer several of them, even so there is an adult only pool besides the main pool by the lobby and another big pool at the very end of the hotel. The food is great, loved the variety of dishes they offered every night, however the service was not the best and needs improvement. The bistro restaurant has an extremely slow service, drove me crazy as each time would be 7-10 minute just to bring your drinks. The service at the bar inside the pool was horrible, the waiters will talk among each other and we literately had to wait until they were done cheat chatting, one time the waiter gave me and extreme hot bottle of water and told the other waiter (the one that handed me the bottle) that it didn't matter it was hot, didn't bother to offer me a cup of ice for it, until I told him if he normally drinks hot water like that on a hot day, another time gave me a beer that was sitting there for a while, I had seen him pour it for another customer that didn't wanted after all and waiter just placed it on a shell behind him and that it was what he was giving me until I told him I wanted a brand new beer. The hotel offers a free shuttle to the other pueblo bonito which is closer to the main town.

  • Stayed August 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank Mglluvsun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PuebloBonitoResorts, General Manager at Pueblo Bonito Emerald Bay, responded to this review, September 6, 2013
Dear Reviewer,

We would like to thank you for taking to the time to express your comments and concerns about our resort, we apologize for any inconvenience that we may have caused you, but we are glad that you ended up having a great time during your stay at Emerald Bay, we can assure you that we will take action based on the feedback that you and other guests have given us.

Hope to welcome you for the third time soon.

Sincerely,
David Tussi, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surrey
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed September 3, 2013

Pueblo Bonito at Emerald Bay is most certainly a 5 star resort,. We stayed there two weeks in Feb, 2013. The staff are very compassionate, always friendly, wanting to do everything to make our stay a pleasant one.
When we arrived we received a welcome second to none. We were escorted to the main desk where we checked in. We then were escorted to another area to arrange for a tour of the resort the following day which of course was the time-share presentation. This was very well presented and we were given 2 - $50 dollar vouchers for use at the spa and a 15 % discount voucher for the Deli.
A Golf-Cart mini taxi took us to our room and woa what a view. We were so thrilled with the room with two bathrooms, deck with a beautiful view, king size bed.
Now we wanted food after travelling all day from Vancouver. We didn’t have a map of the resort layout so we had no idea how to find the restaurant as the resort was so large. We had to ask for a map of the resort. So one recommendation would be to give first timers a map of the resort. Actually on the day we were leaving we found a very colourful map in the bedside table, this map should be left on the coffee table for the next guests.
We did chose all-inclusive and the food was wonderful. This all-inclusive is a meal plan not always buffet for all meals.
The staff were first class, worked hard and were very attentive to all our needs. They make $8.00 per day so tipping is expected even though the resort explains that all-inclusive includes your tip. So recommend you have lots of dollar bills or pesos.
The resort is far away from all the downtown area so no venders which is very peaceful.
There is a free shuttle that takes you to downtown Mazatlan to the other Pueblo Bonito. You can then walk the beach from there or take a transit bus to the center of town. There are two types of buses: the Mexican bus costing 5 pesos or the green tourist bus “Sablo Centro” which has air conditioning , is very clean and costs 10 pesos. There are many good restaurants downtown but it takes a while to learn about the good ones from people you meet. The water at the resort is very good , you can drink out of the tap and brush your teeth. Apparently the resort has its own water treatment facility.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank ginger150
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Switzerland
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed August 30, 2013

Stayed there last August. For those interested in the differences between the Pueblo Bonito Mazatlan and Emerald Bay, my humble opinion:
The Emerald bay positives:
Lovely gardens and more luxurious sorroundings.
Great food in restaurants.
Excelent service.
Emerald bay negatives:
Far away from Mazatlan town ( a positive for some)
The beach is dangerous.
Check in service very slow...

Pueblo Bonito Mazatlan positives:
Great beach, and restaurant overlooking the beach...
Great restaurants and services.

Pueblo bonito negatives:
The hotel is not as nice and luxurious as Emerald bay.

The good news is that there is a shuttle bus from and to both hotels. So, if you have an all inclusive option, you can have a great time in both hotels.

  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Xylitol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed August 27, 2013

Positives:
- Almost every room have ocean view. (Great Plus)
- With more than 4 restaurant the All inclusive package at $44 a day per person is a deal. All one needs to do is to attend a 2 hour presentation to get this deal.
- Great food and service at restaurants.
- Sandy beach, warm water, great for swimming.
- Large rooms with balcony.
- Free hourly shuttle to town.
- Well equipped Gym and Spa.
- View of swimming pools extending to the ocean is great.
- Because this resort is located out side of town beaches are absolutely privet.

Negatives:
- 15 to 30 minutes drive to town.
- No night activity inside the resort. After dark all there is, is drinking and dinning. For Dance clubs, shopping or kids activity, specially teenagers; traveling to town is required.
- Not very much control over under age alcohol drinking. They ask and they are served.
- Swimming pools are not as grand as other five stars resorts.
- Free access to internet was only possible at the Deli shop.

Room Tip: Buildings close to lobby have a better view of the pool and ocean. Higher floors have better view th...
See more room tips
  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank InG00dFaith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PuebloBonitoResorts, General Manager at Pueblo Bonito Emerald Bay, responded to this review, August 28, 2013
Dear Reviewer,

We truly appreciate your comments and feedback about our Resort, we feel very happy to hear that you had a nice time during your stay at Pueblo Bonito Emerald Bay, looking forward to welcome you anytime soon.

Best Regards,
David Tussi, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pueblo Bonito Emerald Bay

Property: Pueblo Bonito Emerald Bay
Address: Ave Ernesto Coppel Campana 201 | Camino Al Delfin, Mazatlan 82110, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Mazatlan
#1 On the Beach Hotel in Mazatlan
#1 Spa Hotel in Mazatlan
#1 Luxury Hotel in Mazatlan
#3 Romantic Hotel in Mazatlan
#5 Business Hotel in Mazatlan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pueblo Bonito Emerald Bay 4*
Number of rooms: 252
Official Description (provided by the hotel):
Each suite comes with a panoramic ocean view from your private balcony and has amenities like outdoor Jacuzzis, a beauty salon with mini-spa and tennis courts nearby. Relax below 150-year-old mangroves that surround a free-form pool and stroll the shoreline by the bay. Located next world famous sport fishing waters, golf courses, and the Gold Zone, you can enjoy any number of nearby activities on both land and water. ... more   less 
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Also Known As:
Pueblo Bonito Emerald Bay Hotel Mazatlan
Mazatlan Emerald Bay
Pueblo Bonito Emerald Bay Mazatlan
Emerald Bay Mazatlan

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