As soon as we arrive we were greeted with kindness. Our room was ready and had an excellent view. The only thing was that as soon as you checked in you were sent to the time share people who were really pushy before they gave you your key. Then you were escorted to your room. The pools were great but full. My family and I enjoyed the view of the ocean and free shuttle to their sister hotel pueblo bonito that was closer to mazatlan life. We really liked this resort and we will be conning back.