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“Spectacular Dining Experience”

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Pueblo Bonito Emerald Bay
Ranked #2 of 78 Hotels in Mazatlan
Certificate of Excellence
Pasadena
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Spectacular Dining Experience”
Reviewed May 1, 2013

I had dinner at the Bistro restaurant in mid-April 2013 choosing to sit pool-side rather than indoors to enjoy another spectacular sunset over the beaches of Mazatlan. I was not disappointed as the combination of the live music by Rafael Rodriguez and the natural beauty that is Mazatlan was spectacular.

  • Stayed April 2013, traveled with family
    • Value
    • Service
Helpful?
1 Thank Jerry R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,908 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (474)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Culiacan, Mexico
Level Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed May 1, 2013

Pueblo Bonito Emerald Bay it's a great hotel far from the Mazatlan that we all know. It's great to have a resort with this quality and features in a city like Mazatlan, that most of the hotels are more than 20 year old. Emerald Bay is located at the north area of Mazatlan, and its far from the crowd, so you can have a feeling of an hotel boutique with the comfort of a 5 star resort.

The hotel has 3 pools, enough to be relaxed without all the kids jumping right beside you.

It seems that all the rooms have ocean view, that's cool.

My room was a suite, actually was very big.. it has the bedroom, two full bathrooms (one with a tub) and one big living and dinner room, with kitchen, full fridge, and all the kitchen tools you need to cook inside your room.

I wasn't been in Mazatlan since 5 year ago, and it seems that is improving a lot, with these resort you should consider this city as a good beach destination, Mazatlan has plenty of restaurants and night clubs and bar. The weather is amazing for a beach destination and is not expensive as Cabo or Cancun.

A+++ for Pueblo Bonito Emerald Bay and the new Mazatlan.

Room Tip: Ask for the suite that has a big living room, I paid the same as my brother and I got a bigger room.
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jorge C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mayra P, General Manager at Pueblo Bonito Emerald Bay, responded to this review, May 1, 2013
Dear Cokecasanova,

We feel pleased after reading such a nice and friendly review, we are glad that you had the time to enjoy all of our facilities and that you had a wonderful stay with us.
Looking forward to welcome you anytime soon!

Sincerely,
David Tussi, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mount Vernon
Level Contributor
50 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed April 29, 2013

I have been going to this resort for several years and never cease to enjoy it. True, the economy has caused some staffing changes, but having just returned, I found the staff to be adequate, friendly and helpful. If you're looking for a fast-paced, American resort, don't go. The life is relaxing and slow and definitely on Mexican time. The food is delicious and can be more expensive then independent restaurants, but always a treat. The grounds are beautiful and lush. Walking the beach daily restores the soul and allows for treasure hunting. You can swim in one of three pools or the ocean. 2 for 1 drinks during happy hour lessens your need for fast service. Go with a loved one or the family. There's something for everyone, including daily activities provided on-sight. There's also free shuttle service to downtown throughout the day and evening. Did I mention the spa? Take away life's stress and truly relax.

Room Tip: Corner suites on the second floor and higher allow for cross ventilation and no necessity to lock up...
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  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank GrannyB47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mayra P, General Manager at Pueblo Bonito Emerald Bay, responded to this review, May 1, 2013
Dear GrannyB47,

We would like to thank for being such a loyal guest to Pueblo Bonito Emerald Bay, we are very happy to hear that you had a really nice time during your stay with us, we appreciate your positive attitude and we're already waiting to welcome you next time.

Sincerely,
David Tussi, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salem, Oregon
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 27, 2013

My wife and I along with another couple are timeshare owners at this resort. It is a beautiful property and the employees are wonderful. Very helpful, polite and friendly. The food is excellent if somewhat overpriced. However, the rooms are getting a bit ragged, the water tastes like mud and there is no longer an incentive to buy. All the owners benefits have been dropped due to cost, lack of guests and bad management. Drinks at the swim up bar are quite expensive and service there and at The Bistro is very slow. Much of this is due to not enough employees. After seven years, we are seriously thinking of selling. For people with an excess of money and willing to put up with slow service, its a great place, just don't buy in.

Room Tip: Any room away from the elevators and the main pool
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  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Highlander41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
177 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed April 26, 2013 via mobile

I went with sone friends last week. I loved Kelly's Bar. Congratulations to the wonderful music by Rafael Rodriguez. I will be back just to hear his music and of course the wonderful happy hour.
Michael Dergar

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MichaelDergar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mayra P, General Manager at Pueblo Bonito Emerald Bay, responded to this review, April 29, 2013
Dear Michael Dergar,

We truly appreciate your kind remarks, we'll make sure to pass your recognition to Rafael. Hope to welcome you anytime soon.

Sincerely,

David Tussi, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 24, 2013

I travel to Mazatlan regularly (7+ times a year) always staying at well known resorts like the RIU, I thought I would give Pueblo Bonito a try. The surroundings of the hotel are spectacular, a forest feeling, beautiful pools, but for a new hotel the rooms don't look like they haven't been updated since the 50's. Truly the worst experience was the reception staff which is the 1st impression you get when you enter a hotel, they were rude, and the opposite of helpful. I imagine most peoples experiences are good, maybe I just got all the idiots working in one day, for me that tarred the rest of the time there. It's located in the middle of nowhere also!

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Dean T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosarito, Mexico
Level Contributor
67 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed April 23, 2013

You can't miss by staying in any of the Pueblo Bonito resorts. They have long been on Conde Nasts lists for the best places to stay and received numerous awards. You will love the menus, entertainment and programs. The gardens are so lovely and the spectacular infinity pool is my favorite. (ok, the pool and Kelly's Bar). We will be back again.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank foxycruiser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mayra P, General Manager at Pueblo Bonito Emerald Bay, responded to this review, April 26, 2013
Dear Reviewer,

We feel very happy after reading such a nice review, we really enjoy welcoming people with positive attitude like you. It is great to hear you had an enjoyable and fun stay at Emerald Bay.

Looking forward to welcome you anytime soon!

Sincerely,

David Tussi, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pueblo Bonito Emerald Bay

Property: Pueblo Bonito Emerald Bay
Address: Ave Ernesto Coppel Campana 201 | Camino Al Delfin, Mazatlan 82110, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Mazatlan
#1 Luxury Hotel in Mazatlan
#2 Spa Hotel in Mazatlan
#2 On the Beach Hotel in Mazatlan
#3 Romantic Hotel in Mazatlan
#5 Business Hotel in Mazatlan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pueblo Bonito Emerald Bay 4*
Number of rooms: 252
Official Description (provided by the hotel):
Each suite comes with a panoramic ocean view from your private balcony and has amenities like outdoor Jacuzzis, a beauty salon with mini-spa and tennis courts nearby. Relax below 150-year-old mangroves that surround a free-form pool and stroll the shoreline by the bay. Located next world famous sport fishing waters, golf courses, and the Gold Zone, you can enjoy any number of nearby activities on both land and water. ... more   less 
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Also Known As:
Pueblo Bonito Emerald Bay Hotel Mazatlan
Mazatlan Emerald Bay
Pueblo Bonito Emerald Bay Mazatlan
Emerald Bay Mazatlan

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