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“Needs To Be Better Maintained” 3 of 5 stars
Review of Pueblo Bonito Emerald Bay

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Pueblo Bonito Emerald Bay
Ranked #2 of 80 Hotels in Mazatlan
Certificate of Excellence
Winchester, Virginia
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Needs To Be Better Maintained”
3 of 5 stars Reviewed November 2, 2012

We purchased 2 timeshares at Emerald Bay approx. 5 years ago and have enjoyed a week at the resort each year, BUT at this point we feel that it is starting to become run down (especially the rooms). The bathrooms need some tile maintenance and better cleaning on a daily basis. The sofa's are very uncomfortable because the cushions are so flat and worm out they seem to just slide off the frame. We also feel that the price of the drinks are outrageous!!! and we only drink beer (which is locally produced). On the positive side, the pools are lovely and the view spectacular.

  • Stayed April 2012, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
7 Thank bern57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,554 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (401)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Seattle
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed October 28, 2012

This was my first time in Mazatlan, but not my first time at a Pueblo Bonito resort - I was really surprised.

The grounds are stunning at Emerald Bay, but I am so perplexed by the outstanding reviews for this resort. The rooms are not great (ants and roaches), the food is subpar( drinks are watered down - poor job at fine dining - even worse job at their own cuisine) and there is not really a beach.

The high point of the trip was the spa. It was expensive, but worth every penny. I had 5 treatments in all.

Their sister resort in town was a nice getaway. You hop a free hourly shuttle.... They have a beach and a cute little restaurant with amazing views! I wouldn't stay there - it's old and in my opinion, it's not in a great part of town. The Gold Zone was a half mile down, but most of the shops were boarded up. I got a eerie feeling walking through the area. I know the economy really hit them, but I have not seen anything like this in Mexico - and I have been all over the country.

Old town was great. Many restaurants in a square lit up in the evening. My favorite was Topolo.

I know this is the nicest resort in Mazatlan, but I question whether the reviewers travel other cities in Mexico. There is so much more to offer all around.

Room Tip: 1800 or 1900 building. Patio + view
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  • Stayed October 2012, traveled with friends
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
10 Thank Sarah981Seattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chatsworth, California, United States
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed October 25, 2012

Rooms are large, outstanding, balcony with ocean view, very clean with little kitchen. Service is wonderful, front desk very courteous and welcoming. Transport within the compound very convenient and the drivers are ultra friendly. Free bus shuttle into town to their sister hotel. Food is acceptable. Pool side food is not bad. Pool plus access to beach is very good. Will go back again

Room Tip: Just request what you wish. They are very accommodating. We requested ocean view up the highest fl...
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  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
5 Thank Ben D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradise, CA
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed October 22, 2012

We own a time share at Emerald Bay, and the first week of October was our 8th week to spend there on vacation. The food at all restaurants is wonderful. Even poolside the food is great.
We have seen a lot of changes this last visit. I realize the economy and a lot of people's fears of Mexico have really hurt the tourist trade to Mexico, but seeing our favorite place going down in care and maintenance was sad. The help is not happy either. All staff were doing a great job, as they always have, but there was a lack of heart felt dedication to their chores.
I do still recommend Emerald Bay to all who enjoy a beautiful resort with beautiful ocean views and ocean access. We always rent a car, but even without there are nearby restaurants and downtown Mazatlan to explore by taxi. Try out La Bruja restaurant only 10 min. drive from Emerald Bay! What a wonderful place. It is an open air restaurant and the people are great. The menu is authentic mexican and very, very good. Prices compared to U.S. cannot be beat. Huge fish dinners with rice and beans for $6! Giant margarritas during happy hour, 2 for the price of one,$6.... for TWO! The view from this restaurant is amazing. It's right on the beach and the ocean is beautiful.

Room Tip: A room above the ground floor will have a better view off the bacony.
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
5 Thank Carleen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alberta, Canada
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed October 21, 2012

Thank goodness for the shuttle to the sister resort PM Maz. We loved it there. We like a bit more action than what Emerald Bay had to offer.
Things we like about Emerald Bay:
Quiet pool and the Bistro restaurant there.
Mario our waiter there was so friendly we always requested him!
Poolside service was fantastic
Our ocean view from our room
Shuttle to sister resort
Grounds were immaculate
Things we didn't like:
Had 2 adults and 2 kids and the accommodations
for sleeping we too cramped. 2 queen beds are not adequate!
No wifi in all rooms
Went to timeshare presentation and ended as scheduled. Interesting to see timeshare guy squirm when we called him on certain points and broke things down to show him how what he was offering us was worse than what we already have in our own timeshare.
Got our gifts as promised but in pesos not USD as we were told.
At checkout our luggage was not picked up in our room by hotel staff. Long wait for them to retrieve and thus put us late at airport.
Lots of walking. Long waits for inter resort shuttles. Oh well... It happens:)

  • Stayed April 2012, traveled with family
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
4 Thank lavendergirl44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salem, Oregon
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed October 18, 2012

This is an amazing resort, by far the best in Mazatlan. Great location with easy free shuttle into town, Amazing food, spectacular pools, awesome views and the friendliest staff of any resort I have every stayed.

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
4 Thank steaknife503
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waverly, Iowa
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 5, 2012

We thoroughly enjoyed this beautiful resort. The grounds were kept exceptionally well. Our suite was very clean and well furnished. All employees were very helpful and friendly. We were all-inclusive and found the food to be the best. The pools were beautiful and very clean. It was too windy for us to spend very much time on the beach although the resort is on the beach. We are unable to comment about the activities available because that is not our thing anywhere. We would highly recommend this resort.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank DebonaireDee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pueblo Bonito Emerald Bay

Property: Pueblo Bonito Emerald Bay
Address: Ave Ernesto Coppel Campana 201 | Camino Al Delfin, Mazatlan 82110, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Mazatlan
#1 Family Hotel in Mazatlan
#2 Spa Hotel in Mazatlan
#2 On the Beach Hotel in Mazatlan
#3 Romantic Hotel in Mazatlan
#5 Business Hotel in Mazatlan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pueblo Bonito Emerald Bay 4*
Number of rooms: 252
Official Description (provided by the hotel):
Each suite comes with a panoramic ocean view from your private balcony and has amenities like outdoor Jacuzzis, a beauty salon with mini-spa and tennis courts nearby. Relax below 150-year-old mangroves that surround a free-form pool and stroll the shoreline by the bay. Located next world famous sport fishing waters, golf courses, and the Gold Zone, you can enjoy any number of nearby activities on both land and water. ... more   less 
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Also Known As:
Pueblo Bonito Emerald Bay Hotel Mazatlan
Mazatlan Emerald Bay
Pueblo Bonito Emerald Bay Mazatlan
Emerald Bay Mazatlan

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