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El Cid El Moro Beach Hotel
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Reviews (2,093)
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Reviewed December 22, 2013

We had an amazing time at the beach! Francisco Renteria made sure that we had had everything we needed! He got chairs for us when we asked for them and refreshed our drinks before we even asked for them! He made sure our time was the most amazing vacation experience ever! He made sure our daughters were well equipped with water to stay hydrated during their time in the beautiful ocean! So relaxing and enjoyable! Francisco made sure that we got the most out of our time on the beach! We will definitely position ourselves in his area in the future, El Cid is lucky to have him As an employee! We will definitely refer our friends and family to him in the future!

Room Tip: Corner room
  • Stayed: December 2013, traveled with family
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Thank megordon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMELCID, General Manager at El Cid El Moro Beach Hotel, responded to this reviewResponded December 24, 2013

Dear: megordon

It’s a pleasure to read such amazing words! We are happy to read that you have a wonderful vacation in El Cid Moro and to know that we meet your expectations. Was a comfortable to see the result for an excellent job in comments like yours. We are proud to having working with us Francisco Renteria for the known service and courtesy for all our customers his job is
We sincerely hope to care you and definitely spend the best moments enjoying every moment in front of a wonderful warm beach.

From Mazatlan sent to you a warm greeting,

Salvatore Sanchez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 22, 2013

We have had one of the best vacations ever ( so much that we added many more points so as to enjoy it over again and again) The staff were very special and accomodating ( thanks francisco renteria, Rui, and the many others) The Marina is also great and of course the restaurant staff are fantastic. Looking forward to our next stay.--- Patrick Sweetnam, and Marie Lortie---

  • Stayed: November 2013, traveled as a couple
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Thank patrick s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMELCID, General Manager at El Cid El Moro Beach Hotel, responded to this reviewResponded December 23, 2013

Dear: Patrick s

We are thrilled for your recent contribution of 5 stars at TripAdvisor. I’m happy to read that we meet your expectation on your recent travel to Mazatlan.

It’s pleasant to know that the staff was friendly and helpful in special Francisco Renteria and Rui, as well to see that you could enjoy our other facilities such as Marina. It is always welcome to hear how satisfied a customer was.

On behalf the El Cid Team a lot thanks for your nice words, and we can wait to having you wih us again.

Kind regards!

Salvatore Sanchez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 16, 2013

We have been vacationing at El Cid for over 10 years. The staff, Jorge, Ramon, Felix and the other waiters are exceptional. They remember us from year to year and provide outstanding service. Highly recommended if you are at the El Cid, El Moro Beach Hotel, stop by and visit the outstanding staff at the "Bar Conchita" by the pool. You will not regret it. A smile and a greeting made you feel at home. They were very professional and all our needs were consistently met with promptness and warmth.

Room Tip: the rooms face the ocean, were large and sunny.
  • Stayed: December 2013, traveled as a couple
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Thank Chris G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMELCID, General Manager at El Cid El Moro Beach Hotel, responded to this reviewResponded December 17, 2013

Dear: Chris G

Wow!! What a pleasant review, I would like to thank you for your loyalty on this last 10 years. We sincerely appreciated you choose El Cid in among options in Mazatlan.

We are happy to read that your recognition to Jorge, Ramon, Felix and the rest of the waiters on La Conchita restaurant, be assured that we give to them a credit for the excellent service provided to you and your family.

On behalf of El Cid team, thank you for your contribution. We look forward to having the 11th time with us.

Sincerely,

Salvatore Sanchez
General Manager

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Reviewed December 16, 2013

We stayed in El Cid El Moro for a week while we attended a wedding in Mazatlan in July 2013. We had an okay experience over all, but I do not think we would return. The food and amenities were pretty average but what was incredibly annoying was the bands that played on the beach at all hours of the night that made it impossible to get a good night's sleep. We called the reception desk on multiple occasions to ask that they made them quiet down (after 11:00pm) but the reception desk stated that it was a public beach and there was nothing they could do. We were on one of the top floors so I can't imagine how loud it would have been if we had been on a lower floor.

The pools were nice. I think they must have a problem with jellyfish because there was a sign up cautioning guests about them every day we were there.

The location of the hotel was good. We were able to walk to several restaurants along the main road.

The spa was needs some work. I received an okay massage but the manicure and pedicure I had done for the wedding where just horrendous. Total waste of money. I had to have them redone somewhere else because they were so poorly done.

  • Stayed: July 2013, traveled as a couple
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Thank w0rldtravelfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMELCID, General Manager at El Cid El Moro Beach Hotel, responded to this reviewResponded December 17, 2013

Dear w0rldtravelfan

First and foremost I would like to thank you for give us a couple minutes of you valuable time to share your through and opinions.

We are happy to read that you enjoyed our pools and our convenient location was a plus o you exploring Mazatlan.

I regret to know our food and amenities was under your expectations and the experience in our spa wasn’t a good one. Our Spa always attended weddings and events in the hotel and the guest always are satisfied with the service, I really care on this situation and personally check what’s happening and prevent this situation with our futures travelers.

Regarding to the loud music on the beach side we unfortunately on July is a high season and a lot of families are traveling to Mazatlan an yes this can be louder, they come and celebrate with a play music on the streets or beach side, I would like to know about that I’m pretty sure that we do something about that. We are constantly checking the area with security guards to prevent the bands get too close and disturb our guests.

I feel sorry for the inconvenient and we sincerely hope to have a second chance to having you with us, I know that this going to be different.

Warm greetings,

Salvatore Sanchez
General Manager

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Reviewed December 9, 2013

All of the wait staff were outstanding employees but two were exceptional: Jorge Murillo and Francisco Renteria. Our needs were consistently met with promptness, smiles, and professionalism. Truly, they are the reason we returned to this property.

  • Stayed: November 2013, traveled with friends
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1  Thank Claudianne J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMELCID, General Manager at El Cid El Moro Beach Hotel, responded to this reviewResponded December 10, 2013

Dear Claudianne J

Thank you so much for taking a couple minute of you valuable time to post this review and recognized to Jorge Murillo and Francisco Renteria, I will share your comments with the rest of the staff for let them know the results for a work well done.

I’m so happy to read that they meet your expectation and we have the opportunity to serv you once again.

Happy Holidays,

Salvatore Sanchez
General Manager.

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