Frequent visitor to Mazatlan, second stay at El Moro - Stayed here for a few days during late July. I'd like to cut the hotel some slack due to high season, but the service was uncharacteristically bad during this particular stay.
El Cid Moro is connected to El Cid Castilla (I believe) with a mall area in the middle. There are numerous ways to cut though the hotels to get to the street and surrounding businesses, which makes things convenient but sometimes confusing if you get turned around somewhere. Apparently during the evening they block off some doors from the Castilla to Moro. My wife and I encountered such a blockade on the way back from Senor Frog's one evening. Tired and with the lobby in eyeshot, we hoped that the evening security would move the luggage cart (seriously?) away from the door so we could get through. Instead we were met with a lackadaisical stroll to the door, a scowl, and a point at the "door closed" sign. Note that we were wearing hotel wristbands, so there should have been no questions about us being hotel guests. We backtracked and eventually found our way through the maze to the regular hotel entrance and continued indifference of the security personnel.
Our second unpleasant experience was with visitors to the hotel. We had plans with some family and friends to grab lunch at the beach one day and so they decided to stop by the hotel before hand. When they tried to come to our room they were stopped in the lobby and told to call us and wait for us there - No questions about "who are you visiting and what is their room number?" or a call from the hotel staff to validate we were guests, just held in the lobby. Again, I understand high season is a crazy time for the hotel and this may haven been reasonable if we were trying to bring a bunch of people to the pool. However this is the first hotel I've been to that stops guests in their tracks and makes no attempt to validate where they are going or who they are visiting. Not very family friendly Moro.
Staff issues and high season management aside, the property itself is pretty decent. Rooms are older but well maintained. Location is excellent. Stay at El Cid Marina if possible though, as the staff there is consistently fantastic (even during high season!).
- Official Description (provided by the hotel):
- Discover paradise by the sea at our breezy oceanfront El Cid El Moro Beach hotel with exquisite palm-lined beaches, endless diversions andfriendly staff ready to facilitate your dream vacation. Treat yourself to snorkeling, sailing, and deep-sea fishing; savor international cuisine and warm tropical breezes at oceanfront La Concha;swim in two large connecting pools featuring cascades and rock formations, swim-up bars and snack areas. Enjoy indulgent spa treatments, golf, and tennis just a stroll away at nearby El Cid Golf Country Club. El Moro is also conveniently connected to the pools, beach, and restaurants of sister hotel El Cid Castilla Beach,and it is ideally situated near the eclectic restaurants, bustling nightlife, and diverse shopping in the Golden Zone. • Ideal for Couples and Families • Upscale Resort right on the Beach • Gourmet Beachfront restaurant La Concha and Mexican-style La Cascada • All Suites withPrivateBalcony • European, All-Inclusive & Elite All-inclusive Plans • Large connecting pools with water cascades, rock formations waterfalls and swim-up bar and snack area • Easy access to facilities at neighboring El Cid Castilla Beach and El Cid Granada hotels • WIFI Internet Access • Short walking distance from El Cid Country Club, offering golf, tennis, spa, and a fitness center • Pronatours Tour Desk • Only 18 miles from Mazatlan Airport ... more less
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- Also Known As:
- El Cid Moro Beach Hotel
- El Moro Tower El Cid Mazatlan