My sister and I spent a week in El Moro mid-January. On our first day of vacation she tripped and fell on the streets of Mazatlan. To her dismay she did fracture a toe and sprang her ankle, she had to be on a cast and on a wheelchair for the whole trip.
I can not expressed and give a fair enough review of the service we were given at El Moro by the staff. Everyone went out of their way to physically and emotionally make her feel safe and able to enjoy the resort and activities. Several people/staff actions went soo far above their duties that (unknown to them) brought both of us to tears. We knew Mazatlan was a friendly town, we did not expect to feel so welcomed.
Our room was always impecably cleaned! thanks Rosalie for great service- we were on the 15th floor with an outstanding view!
Unless you need a wheelchair to move you woudn't notice that the access around the resort is somewhat constricting. the ramps are too steep and sometimes very narrow, however the waiters, security officers and even lifeguards were right by our side to help when needed!
LifeGuard- Carlos went out of his call of duty to make sure my sister was safe and provided her a way to enjoy her MAIN reason to be in Mazatlan: sit by the ocean and enjoy the sun, view and everything else- short of not being able to swim- . My most deepest thanks to Carlos for carrying her in his arms up and down the steps to the beach! Had it not been for his genuine concern, wonderful humor and strength, our visit might have been less enjoyable.
I may forget names! but my sincere thanks to Ricardo, Ramon (el Bello), Gustavo from La Concha restaurant for wonderful service and keeping us smiling!
Thanks to Ivan, Felix and Fco. for great service at the pool and beach area.
We met people from many countries and made some lasting friendships! we will try to plan and return to El Moro for a "do-over" soon!
- Official Description (provided by the hotel):
- Discover paradise by the sea at our breezy oceanfront El Cid El Moro Beach hotel with exquisite palm-lined beaches, endless diversions andfriendly staff ready to facilitate your dream vacation. Treat yourself to snorkeling, sailing, and deep-sea fishing; savor international cuisine and warm tropical breezes at oceanfront La Concha;swim in two large connecting pools featuring cascades and rock formations, swim-up bars and snack areas. Enjoy indulgent spa treatments, golf, and tennis just a stroll away at nearby El Cid Golf Country Club. El Moro is also conveniently connected to the pools, beach, and restaurants of sister hotel El Cid Castilla Beach,and it is ideally situated near the eclectic restaurants, bustling nightlife, and diverse shopping in the Golden Zone. • Ideal for Couples and Families • Upscale Resort right on the Beach • Gourmet Beachfront restaurant La Concha and Mexican-style La Cascada • All Suites withPrivateBalcony • European, All-Inclusive & Elite All-inclusive Plans • Large connecting pools with water cascades, rock formations waterfalls and swim-up bar and snack area • Easy access to facilities at neighboring El Cid Castilla Beach and El Cid Granada hotels • WIFI Internet Access • Short walking distance from El Cid Country Club, offering golf, tennis, spa, and a fitness center • Pronatours Tour Desk • Only 18 miles from Mazatlan Airport ... more less
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- Also Known As:
- El Cid Moro Beach Hotel
- El Moro Tower El Cid Mazatlan