We arrived dec 21 and checked in fairly quickly. We booked our rooms through club Wyndham and were expecting a renovated rooms based on the description we were given and pictures we saw. Unfortunately our rooms 1-1 bedroom and 1 regular room were very dated and the beds were one step up from plywood. We are not picky and have slept on hard beds in the past but nothing like these. The showers in each bathroom did not drain and there was a tub full of water by the end of the shower.
We were greeted by the time share company at the airport and agreed to attend the breakfast the next morning with the promise of half price all inclusive wristbands. The breakfast and presentation took over 2 hours. I said I would not ever consider purchasing after receiving the quality of rooms we got using our own timeshare. He said he would check about getting us a better room. We waited over half an hour more and he came back to say we had to put 20% down in order to get a better room. What a scam. We left to talk to the front desk about the rooms. They showed us 2 rooms, one of which was an improvement and the beds are excellent but the other room is no different. We changed our room but instead of hearing the ocean, we were kept awake much of the night by the noises from the street. We could also hear showers from nearby rooms very loud very early in the morning. In my sisters room, their phone didn't work and neither did their tv. It took a long time before anything was done about it. The food so far (we have been here 1 and a half days so far) has been ok but not amazing. We got our wristbands but only to find out they are not actually all inclusive. There a 3 restaurants we cannot use them for supper or for the Christmas supper. Very disappointing. The peddlers on the beach do not respect the rope boundaries at this hotel like they do at other hotels down the beach. We were eating supper near the beach and one guy was actually throwing jewellry up to our table while we were eating! There were security close by but they couldn't be bothered. In summary, we are here for 6 more days and unless something happens for the good, we will not be staying here ever again. I will add more when our stay is complete.
- Official Description (provided by the hotel):
- Discover paradise by the sea at our breezy oceanfront El Cid El Moro Beach hotel with exquisite palm-lined beaches, endless diversions andfriendly staff ready to facilitate your dream vacation. Treat yourself to snorkeling, sailing, and deep-sea fishing; savor international cuisine and warm tropical breezes at oceanfront La Concha;swim in two large connecting pools featuring cascades and rock formations, swim-up bars and snack areas. Enjoy indulgent spa treatments, golf, and tennis just a stroll away at nearby El Cid Golf Country Club. El Moro is also conveniently connected to the pools, beach, and restaurants of sister hotel El Cid Castilla Beach,and it is ideally situated near the eclectic restaurants, bustling nightlife, and diverse shopping in the Golden Zone. • Ideal for Couples and Families • Upscale Resort right on the Beach • Gourmet Beachfront restaurant La Concha and Mexican-style La Cascada • All Suites withPrivateBalcony • European, All-Inclusive & Elite All-inclusive Plans • Large connecting pools with water cascades, rock formations waterfalls and swim-up bar and snack area • Easy access to facilities at neighboring El Cid Castilla Beach and El Cid Granada hotels • WIFI Internet Access • Short walking distance from El Cid Country Club, offering golf, tennis, spa, and a fitness center • Pronatours Tour Desk • Only 18 miles from Mazatlan Airport ... more less
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- Also Known As:
- El Cid Moro Beach Hotel
- El Moro Tower El Cid Mazatlan