This was our second trip to Mazatlan....and second to El Cid Castilla.
This resort is by far the best one that we have ever been too. My children are in their late teens and early twenties and enjoyed the resort as well.
Julieta and her staff in the business lounge were wonderful. Any question we may have had, they had an answer and if they didn't they found out for us. All of the ladies were very helpful.
All of the staff at the buffet or in the restaurants were excellent in their customer service skills. We were treated like gold.
The chambermaids were so friendly and went out of their way to ensure the rooms were clean and that we had any item we needed.
The girls at the spa were wonderful too. Prices are very affordable for massages, pedicures and manicures.
The pools are well set up for families and we had use of all the pools at Granada, the El Moro and Castilla pools.
Our Westjet representative, Kathie, was also excellent. She directed us to tours and gave us advice on where to dine or go have a drink etc.
Words can not express how much we enjoyed our Christmas vacation. We are planning our next trip to Maz and to the El Cid Castilla.
The only bad experience we had was the time share people -- do not give Christine at Walmart the time of day. She sells for La Jolla and they rip people off and are very rude. Javier, one of their sales people, should be ashamed of the way he treats people. If you are seriously interested in a time share, please go to the El Cid presentation. Marina has beautiful time shares as does Moro.
Thank you again for the wonderful treatment and vacation.
We will be back. And I can hardly wait!!
- Official Description (provided by the hotel):
- Nestled in the heart of Mazatlan's Golden Zone with splendid views of the ocean, refined comforts, and warm, friendly service, El Cid Castilla Beach offers a delightful combination of sun and fun for all ages. Relax on our beautiful sandy beach as the Pacific laps at your toes, sip a refreshing beverage at one of our two connecting pools or enjoy a gorgeous sunset from your balcony as it melts on the horizon. Serving as a tropical oasis for unforgettable getaways, Castilla's vibrant location makes it the perfect retreat for entertainment seekers as it is just a few sandy steps away from the energetic nightlife, enjoyable shopping, and restaurants including Senor Frogs restaurant and disco on site. • Ideal for Friends and Families • European, All Inclusive and Elite All Inclusive Plans • Three restaurants with international cuisine • Kids Club (From 10am -10pm) • Teens Club (From 11am-7pm) • Theme night dinner buffets with live entertainment • Two expansive, connecting free form pool with swim up bar • Beach front property with aquatic center • Pronatours Tours Desk • WIFI Internet Access • El Cid Golf & Country Club, offering golf, tennis, spa, and fitness center • Only 18 miles from Mazatlan Airport ... more less
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- Also Known As:
- Hotel El Cid Castilla Beach
- El Cid Mazatlan
- El Cid Castilla Mazatlan