Sorry this is so long!
My husband and I stayed at the El Cid la Castilla from May 29th to June 5th. This was actually the second time we have stayed at this resort, the first being in 2006. Each time we have enjoyed out stay. Should we return to Mazatlan in the future, I would insist that we return to this resort.
This was our 15th trip to Mexico. During all our travels I have discovered three consistencies. First, the beds are all hard. Second, the food in buffet food is usually the same over and over and over. Finally, the locals don’t speak English. You may laugh at this, but I always roll my eyes when I read a review on Trip Advisor and someone complains that the people at their resort didn’t speak English. Shocker! You’re in Mexico.
When we arrived at the El Cid, check in was easy. We were not bothered by the Timeshare people in the lobby. We went to our room, which was small, but nice. We immediately threw on our swimsuits and ran to the beach! It was extremely crowded, but it was a Saturday and it appeared that a lot of locals were enjoying their weekend. No biggie.
Our room was on the 2nd floor and close to the ocean, so that night, we decided to leave the window open to listen to the waves. That was a huge mistake. Around 3am we awoke to very, very loud people outside. Wow! They must have been having the time of their lives, because they were LOUD!
The next morning we complained to the front desk. They immediately moved us into a different, and much nicer room. We also told them about the hard bed in the old room, and they gave us a very nice mattress cover to use in the new room. You can’t beat that!
I guess if you are expecting a 5 star U.S. resort then you would be disappointed in the rooms at the El Cid. However, I found both of our rooms to be very nice. They were typical Mexican resort rooms. I wouldn’t say they were “dated”, as many reviews that I have read have stated. I would describe them as typical.
We really enjoyed the beach in front of the resort. It was really rocky at times, and I got some nasty bruises. But the rocks seemed to move along to different spots. I found a lot of sea shells. It was very nice in the morning to walk when a lot of others were still sleeping. Nice and quiet. Very beautiful. We did get stung by jellyfish a few times. The worst was when a tentacles got stuck between my toes! But the sting didn’t last long.
The pools are very nice. We seemed to hang out by the El Morro pool with the rocks. I was disappointed that we couldn’t order food from the servers at that pool. We were all inclusive, but had to pay for food? Still doesn’t make sense to me. Plus, I was not impressed by the servers at the pool. My husband and I are tippers. We tip often, and try to tip well. At other resorts, this has helped to ensure we always had whatever we are drinking! Whether it be “Coca-Cola light” or Mojitos. This was not the case during this stay. The service was inconsistent and spotty. The waiters would walk right past us, even as I was waving them over. We tried the other pool, the El Castilla pool. It didn’t make any difference. It was hit or miss, but mostly miss.
We were not able to attend any of the restaurants requiring reservations because my husband didn’t take pants. Who wants to wear pants in Mexico, in the heat? He did have nice dress shorts, but we were told that should would not be accepted. So we ate at the buffet each night. The buffet rotates through different theme nights. They repeat every few days. So we got each theme a couple times. I LOVED the Mexico night. The carne asada tacos were to die for! I was able to find something I liked each night, no matter the theme. But I am not picky. Breakfast was always very, very good. We usually at lunch at the beach side café. Which I would say was my least favorite. I ended up usually with some fruit for lunch. The nachos at the El Cid pool snack bar were pretty good too!
We did have a problem while we were there. I don’t feel it important to dwell on the problem. I feel it’s more important to point out how the resort dealt with the problem. We first reported our problem to Customer Service, who referred it to security. We spoke with Eric, the “Chief of Security”. Eric made me feel like I was at fault. He was very rude. I feel as if I was lied to by Eric. He is probably the worse person that I have ever dealt with while in Mexico, (and we were trapped in Mexico in 2005 during Hurricane Wilma! Talk about tense people).
As time when by, we were lucky enough to be referred to Julieta Lizarraga Osuna, the Customer Service Manager. Julieta was very nice. She was very professional and very courteous. Julieta is the reason that despite our problem, I wouldn’t hesitate to return to this resort. Julieta worked diligently until our problem was resolved. I can not thank her enough for the time she spent helping me.
Finally, I would like to say something about the city of Mazatlan. I love Mexico. I love traveling. I do not love Mazatlan. I like it, but not love it. The city is huge. There are many neat things to see. We say the Cathedral and the Cliff Diver (which we had to pay to dive). We did a lot of walking. But the timeshare people are by far the WORST that I have ever come across. Not the El Cid people in the resort. We simple told them no thanks and they left us alone. But the street vendors are piranhas! They were rude and insulting. As we walked by and told them no, as nicely as we good, they would shout rude things to us. They would say bad things about Americans and tourists. Which angered me. Like I said, we LOVE Mexico. We plan on buying a retirement home there at some point. But these street vendors give the city of Mazatlan, and the Mexican people a very bad name! I know that they are trying to make a living, but WOW! Vicious!
Please let me know if you have any questions about anything I’ve stated. I’d be glad to answer an questions about anything!
And thanks again Julieta!
- Official Description (provided by the hotel):
- Nestled in the heart of Mazatlan's Golden Zone with splendid views of the ocean, refined comforts, and warm, friendly service, El Cid Castilla Beach offers a delightful combination of sun and fun for all ages. Relax on our beautiful sandy beach as the Pacific laps at your toes, sip a refreshing beverage at one of our two connecting pools or enjoy a gorgeous sunset from your balcony as it melts on the horizon. Serving as a tropical oasis for unforgettable getaways, Castilla's vibrant location makes it the perfect retreat for entertainment seekers as it is just a few sandy steps away from the energetic nightlife, enjoyable shopping, and restaurants including Senor Frogs restaurant and disco on site. • Ideal for Friends and Families • European, All Inclusive and Elite All Inclusive Plans • Three restaurants with international cuisine • Kids Club (From 10am -10pm) • Teens Club (From 11am-7pm) • Theme night dinner buffets with live entertainment • Two expansive, connecting free form pool with swim up bar • Beach front property with aquatic center • Pronatours Tours Desk • WIFI Internet Access • El Cid Golf & Country Club, offering golf, tennis, spa, and fitness center • Only 18 miles from Mazatlan Airport ... more less
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- Also Known As:
- Hotel El Cid Castilla Beach
- El Cid Mazatlan
- El Cid Castilla Mazatlan