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Reviewed 4 weeks ago via mobile

Good: Nice rooms and the staff were amazing. Everyone was very helpful and friendly. Easy beach access.
Bad: The pools were so cold that even the kids wouldn’t swim in them. The buffet was awful, the worst in all of our yearly trips to Mexico.
The El Cid el Moro looked amazing, had much better food and though they shared the main pools they also had a smaller pool just for their guests. However you had to be a time share member to utilize those.
Alternative: stay at the El CID Marina. We transferred and the food, pool and rooms were everything you could ask for.

Date of stay: November 2018
Trip type: Traveled with family
1  Thank wandapaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMELCIDRESORTS, Director General at El Cid Castilla Beach Hotel, responded to this reviewResponded 4 weeks ago

Dear Guest,

First, we would like to thank you for taking a few minutes of your valuable time to share your feedback through this platform.

It is good to hear that the staff and service is amazing and that you enjoyed the facilities.

On the other hand, we assure you that corrective actions will be taken regarding the areas of opportunity that you mentioned in the facilities of el Cid Castilla and Moro.

Similarly, it will be a great pleasure for us to assist you in any of our resorts.

Best regards,
Mark Covarrubias Mckay
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 11, 2019

The ONE complaint I have is that the room we got didn't have a bathtub (it had a very roomy walk in shower instead). Views, location, amenities, staff, and food were all amazing. I appreciated there being different levels of dress code at the various resort restaurants as well (they had areas for "just came in from the beach" levels of dress all the way to "we are here for the black-tie wedding" levels).

Date of stay: July 2019
Trip type: Traveled as a couple
Review collected in partnership with this hotel
Thank kboscoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMELCIDRESORTS, Director General at El Cid Castilla Beach Hotel, responded to this reviewResponded September 12, 2019

Dear guest,

Thank you for taking a few minutes of your time to share your review here.

We are happy to hear that it was worth it and that you enjoyed your experience in the beautiful port of Mazatlan.

It will be a great pleasure to assist you on your return.

Best regards,
Mark Covarrubias Mckay
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 9, 2019

This stay was pretty good, hotel was clean, close to everything.
The only thing we didn't like was have to be up early to get a beach chair or pool chair.
There were a couple of time when they were running out of food. That's about all the bad I can say.

Date of stay: December 2018
Thank jolenel934
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMELCIDRESORTS, Director General at El Cid Castilla Beach Hotel, responded to this reviewResponded September 10, 2019

Dear guest,

Thank you very much for taking the time to share your comments about your past vacation with us.

We are happy to hear that you enjoyed the facilities and the service.

We assure you that the areas of opportunity mentioned to us have already been worked on and improved.

We look forward to your return this year, to welcome you.

Sincerely,
Mark Covarrubias Mckay
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 29, 2019 via mobile

Food is not good at all, found hairs in the lettuce for the burgers at the Alambra restaurant by the pool. Breakfast at the Pergola is terrible, even the restaurant looks like an industrial dinning room.
Bed sheets and towels smell like dirty clothes.

Date of stay: August 2019
Trip type: Traveled on business
Thank DianaU2410
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMELCIDRESORTS, Director General at El Cid Castilla Beach Hotel, responded to this reviewResponded August 29, 2019

Dear Guest,

We thank you for taking a few minutes to share your feedback on your recent experience with us.

We are very sorry to hear that your expectations were not met. We assure you that the areas of opportunity that you have shared with us are being reinforced with the departments involved.

We hope you can give us a second chance to assist you and to change your perspective on our services.

Sincerely,
Mark Covarrubias Mckay
General Manager

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Reviewed August 28, 2019

This was my first time traveling to Mazatlán and I am so happy that we chose El Cid. It’s very clean, everyone is very kind and the service was fantastic! The beach was beautiful, we stayed there until 7 and then would go to the pool. We are already looking into another trip!

Date of stay: August 2019
Trip type: Traveled as a couple
Review collected in partnership with this hotel
Thank Antonia N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMELCIDRESORTS, Director General at El Cid Castilla Beach Hotel, responded to this reviewResponded August 29, 2019

Dear Guest,

Thank you very much for giving us the opportunity to be part of your first trip to the beautiful port of Mazatlan.

We are very happy to hear that your expectations have been great and that you enjoyed the experience at the Resorts.

It will be a pleasure to assist you in your next vacation.

Best regards,
Mark Covarrubias Mckay
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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