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$158
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$229
Fully refundable before Sun, Mar 24
Algotels
$145
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Reviewed May 11, 2010

I travelled with 7 other friends to Mazatlan and stayed at the El Cid Castilla Beach location. The facilities were good and the service staff was also friendly and efficient. Unfortunately the administrative staff completely failed. We had made a reservation for FOUR OCEAN FRONT double rooms by using the 800 number on the El Cid website. I made the reservations two months prior to the trip. I also called the night before the trip and confirmed the FOUR OCEAN FRONT double rooms.

When we arrived we were told that they didn't have the reservation for the 4th room. I showed the staff my printed documents with the confirmation numbers and was told they still couldn't find it. He then asked me questions like when did I make the reservation, which 800 number did I call, etc. In general, instead of attempting to solve the problem politely and professionally, he was trying to shift the blame.

Eventually we got all four rooms but not without a bit of a struggle and frustration. Then however, I noticed that the rooms were all on the 14th floor. I asked are these rooms OCEAN FRONT and he said no, they are ocean view and that they don't have any ocean front rooms available. What about our reservation? Sorry he said. Ok what about the rate? The rate is the same he says, although on the website, the rate is listed as $22 cheaper for the ocean view than for the ocean front. I'm back home and still working on resolving the issue.

I think the best way to describe the style of this hotel is 'faded glory'.

Date of stay: May 2010
  • Trip type: Traveled with friends
    • Value
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    • Sleep Quality
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    • Cleanliness
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2  Thank antonio999x
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 8, 2010

We spent a week at the El cid in Mazatlan and enjoyed it immensley. We were in the all inclusive option. I will let you know the good and not so good things about this property. My husband and I have travelled to many all inclusives. The good - the service was excellent including pool service and beach service they brought drinks and we did tip a dollar every time or 5 dollars at the beginning so they came back. The a'lacarte dinners were the best we have ever had the pleasure of eating in fact we checked with our westjet advisor because we were worried we would be charged since the food was so great and even bottles of win on the table the service was awesome! The room was clean and the staff friendly.
The bad - the buffet we could not find very much that we enjoyed at the buffet except the past bar but that was ok because we just ate at the a'lacarte's for breakfast and dinner. The front desk staff was a bit abrupt and somewhat helpful. I was hoping to upgrade our room - this was not included in our booking - I knew the hotel was just over half capacity so we tried to upgrade to a king bed but they kept saying none were available unless we sacrifed out view we chose to keep a room on upper floor we love to read on our balcony. It may have been true there were no rooms available I just found it hard to belive. Also they were doing some construction which would've been nice to be aware of.
Don't get me wrong we would go back to the El cid the service and food was awesome and we have never stayed where the pools were heated. I just wanted to give a fair overview of the property.

Date of stay: January 2010
  • Trip type: Traveled as a couple
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    • Sleep Quality
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    • Cleanliness
    • Service
2  Thank Devona35
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CSElCid, Manager at El Cid Castilla Beach Hotel, responded to this reviewResponded May 11, 2010

Dear Devona35

Warm greetings from Mazatlan and El Cid Castilla!!!

Thank you for staying with us recently and spendind some of your precious time to post a review of your stay and share your experience on Trip Advisor.

We really appreciate all your comments; I am gladly to read you were satisfied with the service delivered, our restaurants a la carte, the cleanliness of your room and that you enjoyed of our pools heated. We always try to do our best to ensure all of our guests are satisfied..

It is a pleasure for us to offer upgrades to our guests when occupancy allows us. We always strive to go beyond our guests requests, however, due to the high occupancy, it’s not always possible. We know that there may be errors, for that reason we really appreciate all your feedback and comments provided by our guests. They provide the tools that let us know what we need to improve.

We hope to have the opportunity to welcome you back, it would a honor assit you personally.

Kind regards,

Mark Covarrubias

General Manager

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Reviewed May 6, 2010

This was my first time to Mazatlan. I've travelled to the Mayan many times before so it was exciting to be somewhere new. There was a total of 19 of us staying for 2 weeks at the El Cid. We travelled with West Jet and I'm pretty sure I'll fly with no one else but West Jet from now on. We paid 1300 dollars to travel from Edmonton and stay for 2 weeks all inclusive - we definitely got our moneys worth.

Check-in to the resort was a breeze. We had the poolview rooms which were nice because they were the closest to pool/beach, so if you forgot something you could quickly run back and get it. Some of my friends came home from the bar one night to find their room on the ground floor infested with bugs. The hotel had them upgraded to a room in the tower on the 7th floor within an hour - they had an amazing view and it was much more updated than the poolview rooms.

Service is excellent. The staff serving in the La Cascada are restaurant are amazing - I have nothing but good things to say about them.

We ate at the buffet the first night and a few breakfasts after that. However, we soon figured out that La Cascada is an al la carte breakfast & lunch restaurant which I thought was an excellent feature and they had awesome breakfasts and lunches. You don't need to make a reservation to eat there fore breakfast and lunch - just for supper. There's also another buffet that's open for lunch which is located near the beach. There's a burger snack bar in front of the Cascada that is also included in the all inclusive plan.

Al la carte restaurants that are included with the all inclusive are the sushi bar, La Cascada (mexican), La Pergola (italian) and El patio (argentenian) - this one is located at the granada across the street. The mexican resaturant for supper was my least favorite. The other 3 were awesome and we rebooked them over and over again. At this resort you are allowed to book the al la cartes as many timse as you want. All other all inclusive resorts that I've stayed in usually have a limit to how many times you can eat there.

The pool was excellent - my friends enjoyed the cliff and waterfall. The beach was nice, except all other reviews are not downplaying the amount of vendors that approach you and as patient as I am, it does get really really annoying and I only went to the beach once out of the 2 weeks becuz of the vendors. Also, keep in mind that this is on the pacific side - you're not going to get clear waters and white sand beaches like the Mayan/Cancun side has.

For all Canadians that love clamato juice, the resort does have clamato juice, except make sure before you order a beer and clam or caesar that they're using Clamato not Kermato. You can also buy the clamato from most of the convenience stores surrounding the resort - it's still not as good as Mott's but it's pretty close.

I found for the beach bars, you received the best service from the little tent that is near the el moro pool. The hotel does have a lobby bar and it is only open until 1. However, Senor frogs is connected to the resort so if you still feel like partying you can head there, but of course it's not part of the all inclusive plan. Other good bars in Mazatlan are Bora Bora, Valentino's, and Sumbawa. Bora Bora and Valentino's are side by side and have awesome foam parties that I would recommend going to. Senor frogs usually has a mardi gras theme on Wednesdays.

I found that there's not alot of excusions to do in Mazatlan compared to other places I've travelled. We did the Stone Island booze cruise for 20 bucks - the beach at Stone Isaldn is beautiful compared to the beaches in Mazatlan. We did get to see dolphins and sea lions which were neat. However, it's moreso a cruise to booze as they did not allow alcohol on the boat. Once you get to teh island you get your booze and food included which overall is good value for 20 bucks. You also have a choice of horse back riding, quadding, banana boating, kayaking, snorklelling, etc. Some of the people we met did the snorkelling and said you pretty much snorkel in algae.

If you enjoy eating out at restaurants, I would highly recommend checking out Fat Fish. They have amazing ribs, but make sure you're hungry cuz the portions are huge. Also, the Shrimp Bucket was really good too.

Also, keep in mind that the hotel provides you with bottled water and yes you do have to pay for this when you checkout. However, we were there for 2 weeks, went through tons of water bottles and my boyfriend and I were only charged 60 pesos. Not the end of the world.

Overall for what we paid, we definitely got our moneys worth and if I were to go back to Mazatlan, I would definitely stay at this resort again. If you have any questions, dont' hesitate to ask.

Date of stay: April 2010
  • Trip type: Traveled with friends
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank elderk1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CSElCid, Manager at El Cid Castilla Beach Hotel, responded to this reviewResponded May 10, 2010

Dear elderk1

We are honored you chose to stay with us during your trip to Mazatlan. We are pleased you found our acommodations beautiful and comfortable. We sincerely appreciate all comments that are provided.

Indeed, as you mentioned, we take actions immediately to our guest´s concerns. El Cid is characterized to offers a high standard of service and facilities.

I´m pleased that you enjoyed the facilities and delighted all our restaurants wich are part of the All Inclusive plan. Spoiling each guest that walks through our doors is our objective.

Thank you very much for this wonderful review. We look forward to welcoming you every time you come to Mazatlan.

Kind regards,

Mark Covarrubias
General Manager

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Reviewed May 6, 2010

We stayed at the El Cid Castilla from April 8-22, 2010 and had a wonderful vacation experience. From check-in to check-out we felt we were treated very well by the entire resort staff. The rooms and resort property were very well maintained and several staff worked tirelessly to keeps the grounds looking immaculate. The weather could not have been better for our stay...(Highs between 29-33 Celsius every day.)

The hotel staff and servers were unbelievable and deserved every tip received (I like to tip). A few even went far above the call of duty to ensure the guests were happy and well looked after.

The location on the ocean was breathtaking and left me spending many hours either in, or very near the water listening to the crashing waves. The resort also has incredible swimming pools that kept my family busy for the entire vacation.

Our room overlooked the pools and was high in the tower for a great panoramic ocean view. The rooms are very spacious (quite comfortable for a family of four). The only drawback would be that the beds are extremely "firm" and there is no mini refrigerators in the rooms.

The all-inclusive package was well worth the money and between the a la cart and buffet restaurants we always found plenty to eat (too much at times!) I certainly have to say that at the Italian a la cart restaurant, the server "Carlos" is one of the best we have ever seen. We ate there several times and requested him to serve us because of how great his service was. He should truly be commended for going above and beyond the norm to please his patrons. We also had two amazing servers at La Pergola restaurant "Alejandro" and "Hugo" made our experience unforgettable.

We also did the city tour offered by the hotel (Pronatours) and had a great three hour excursion throughout Mazatlan with a very gifted tour guide.

All in all, I would recommend this resort and would travel back in an instant because of the budget price for a great vacation experience.

Date of stay: April 2010
  • Trip type: Traveled with family
    • Value
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    • Sleep Quality
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2  Thank Relaxing_Pastor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CSElCid, Manager at El Cid Castilla Beach Hotel, responded to this reviewResponded May 10, 2010

Dear Relaxing_Pastor

Thank you for your wonderful review of our staff and hotel. Keeping customers happy, ensuring that they come back in the future is the aspiration of El Cid.

We are delighted to see that the room, pool, service exceeded your expectations. We realize we are in a competitive market. We take pride in offering a high quality of standard of service to you, our guests. We take seriously our suggestion´s guests, we take them in a constructive manner, assure they will be analyzed by our team management.

I shall share your kinds words to Carlos, Alejandro and Hugo, they will be very grateful to you for your recognition to their labor.

We are proud to offer a variety of fun options to ensure the guest´s experience. Once again, thanks for taking your valued time to share your feedback with other travelers, and for your recommendation to stay at El Cid Castilla Beach Hotel, I infinitely appreciate your gesture.

Until next time,

Mark Covarrubias
General Manager

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Reviewed May 5, 2010

Overall an excellent trip for our first all inclusive vacation. We booked this trip through WestJet Vacations and recevied an excellent price. Getting to and from the hotel via the transfers was flawless. The property was well maintained and offered much to do (pool activities, boggie boards, etc). The staff were excellent with the only drawback being the length it took to check into the room. Other than that the place was kept spotless. The staff working the Pool / patio bar and the lobby bar were top notch. We ate at the Italian, Argentine, and Mexican el la carte and all were good offering a varity of dishes. There are a number peddlers, however a few polite "no thank-yous" and they for the most part left you alone. The room we had was a well kept basic room with a pool/ocean view. While we were there it was evident that they were making efforts to maitain the hotel via painting various areas of the hotel and remodelling rooms (we were on the 7th floor, the 5th floor rooms were being re-done). The swimming pools were very nice and an enjoy to use.

Date of stay: April 2010
  • Trip type: Traveled as a couple
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    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank ritcj
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CSElCid, Manager at El Cid Castilla Beach Hotel, responded to this reviewResponded May 10, 2010

Dear ritcj

Greetings from the pearl of the Pacific!!!

Thank you for taking the time to write your experienced with us at El Cid Castilla Beach Hotel.
We are delighted that you found our services and facilities to your satisfaction.

I´m happy that overall you had a great stay with us, that you enjoyed the wide variety of dishes we offer in our restaurants a la carte, the beautiful pools, and that the service delivered by our staff met your expectations.

All the members of the staff put all their efforts to provide our guests what they deserve, facilities well maintained and excellence in service delivery, our goal is to provide our guests of the highest standards in service and product.

Tell your family and friends that when come to Mazatlan, El Cid Castilla is the best place to stay.
Best regards,

Mark Covarrubias
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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