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“Great Holiday”

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El Cid Castilla Beach Hotel
Ranked #7 of 79 Hotels in Mazatlan
GreenLeadersPlatinum level
Squamish, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Holiday”
Reviewed January 29, 2014

We were not all inclusive but ordered a few meals off the menu at the pool, food was amazing, the nachos were second to none that I have ever had, chicken, beef, shrimp, beans, ... and the next day we ordered the lunch platter for two, we laughed when the waiter brought it to the table there was easily enough food for 6 people and it was fabulous! Steak, chorizo, chicken, guacamole and the list goes on, great staff and would defiantly stay here at the El Cid Castilla again, If you go to Mazatlan and its the first time you are there, I would recommend a city tour near the beginning of your holiday, its a great tour and a great way to find places to go to after the tour is over.

Room Tip: Im sure they are all ocean view in this hotel
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  • Stayed August 2013, traveled as a couple
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Helpful?
Thank retireddude2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMELCID, General Manager at El Cid Castilla Beach Hotel, responded to this review, January 30, 2014
Dear, retireddu…

Thank you for all of the lovely comments written about El Cid Castilla Beach Hotel. We are thrilled that you found our hotel to be in good conditions. It delights me to read that you enjoyed our food around the pool, the views spectacular and recommended our city tour, however I really feel it's our staff that truly make each guest's vacation something to remember.

Once again thank you for your comments and we will continue to strive to exceed your guest’s expectations via service, location, design and value.

It will certainly be a pleasure to welcome you back. We promise that your every stay with us will be even better.

Warm regards,

Salvatore Sanchez
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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Traveler tips help you choose the right room.   Room tips (504)
Date | Rating
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English first
Stoughton, Wisconsin
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed January 27, 2014

We booked El Cid Castilla Beach through Sun Country Vacations making this all-inclusive very affordable for our family of six. We had a pool view room which surprisingly also offered a partial ocean view! The pool view rooms were in the lower towers which were closer to the beach and pool areas. The rooms were a little out-dated and the beds were very firm but that is not what made our vacation memorable-it was the staff and the service provided. Everything was very clean and I would bet every time we passed one of the hotel employees, we were always welcomed with a smile and a enthusiastic greeting. The people were so friendly and accommodating. The bar/food service by the pool was incredible and the activity directors hosting the hourly games-including darts, volleyball, bingo, stretching, ping pong tournaments, etc. made this a fun experience. The pool and beach areas were clean, open and always had plenty of lounge chairs available. There was never any lack of service and nobody in our family ever went thirsty. Excellent club house with updated exercise equipment. The full service restaurants served delicious meals with prompt service! We were not fans of the dinner buffet at La Pergala but we only tried it once because there were so many other options. Never a bad meal at any of the breakfast buffets or full service breakfast restaurants! The Ceviche at the snack bar by the ocean was divine and the snack bar had such a great variety of food, no taste buds would leave this seaside restaurant without something they liked. Thank you to El Cid Castilla Beach and their staff for making our vacation wonderful!

  • Stayed January 2014, traveled with family
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Helpful?
1 Thank Julie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMELCID, General Manager at El Cid Castilla Beach Hotel, responded to this review, January 30, 2014
Dear, Julie P

We would like to thank you for choosing El Cid Castilla Beach Hotel as a place to stay during their trip to Mazatlan and also for your nice and encouraging comments about us. This is the only effective way to learn, from a guests’ perspective, our strong, but also our weak points and to improve our service.

I really appreciate your kind comments about our enthusiastic and staff, good views, food and beverage etc.. Are very pleased that you were, nevertheless, satisfied with the activities around the pool and service there.

We are very proud of our have a team which provides some of the very best atmosphere even more relaxing…it is nice to read you enjoyed them as well.

Please let us know the next time you’re coming to the sunniest city in Mexico so we can take good care of you at our hotel, hopefully, for a longer stay.

Best Regards,

Salvatore Sanchez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wisconsin
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 27, 2014

Booked a last minute deal to get out of the cold!
Mazatlan was very nice, clean and very friendly people-
El Cid castilla was very nice. Very clean. rooms decent- have never really found a comfortable bed in mexico but we slept just fine :)
They push vacation sales there and around town. We did take the tour through El Cid to get the freebies and reduced excursions. It was informative but not pushy. they were repectful of the time we gave them and took no for an answer, which was very refreshing. 90 minutes and done. it's actually something we may consider further in our life, just doesn't fit into our plan right now.
Food- Decent, nice variety of choices, Sushi/Japanese, Italian, Mexican and Argintina for specialty restaraunts. we enjoyed all of them, probably Italian and Argintine our top picks-
All workers, working hard long days and very friendly. we had great pool service from our friend Enriquo :)
For a decent price (which we got) would most definately come back to Mazatlan and stay with El Cid :) There are plenty of places nearby in town to eat and drink if you are not on the all inclusive plan. even with all those options around town, we enjoyed our all inclusive package and would do it again!

  • Stayed January 2014, traveled as a couple
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Helpful?
3 Thank KETEWISCONSIN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMELCID, General Manager at El Cid Castilla Beach Hotel, responded to this review, January 30, 2014
Dear, KETEWISCONSIN

Thank you for sharing your experiences from your recent visit to El Cid Castilla Beach Hotel.

Your very kind review gives us the perception that we are moving towards the right direction, therefore, motivates us all the more to continuously develop and improve on our services and facilities.

It’s great to read that you feel comfortable with our vacation sales and have the opportunity to take a very informative tour without pressure. As well to know that you found a clean and comfortable hotel.

We appreciated that you share us how you enjoyed our restaurant and variety , as well that you have a good impressions for the service provided for our staff.
Once again thank you for the comments, we will use them and cherish them to continue in striving to be the best we can be!

With warm regards,

Salvatore Sanchez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Medicine Hat, Alberta
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 24, 2014

We were able to book an inexpensive last minute week at this resort. We really enjoyed ourselves! We were tired when we showed up and were not given the type of room we had requested. So our first day was a little off. We had our room of choice after 2 nights with the help of front counter staff Charlene! We also received great tour advice and help booking golf from Thersa at the concierge desk. She was so helpful. There were many wonderful servers! To mention some outstanding ones were Sylvestre, Alejandro, Ricardo and Ivan. The view was amazing, the food was between tasty and fabulous deoending where you went and the pools and grounds were pretty and enjoyable. We would definately go back!

  • Stayed January 2014
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Helpful?
2 Thank Katros01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMELCID, General Manager at El Cid Castilla Beach Hotel, responded to this review, January 29, 2014
Dear, Katros01

Thank you for all of the lovely comments written about El Cid Castilla Beach Hotel. We are happy to read that you found a many things to do like playing golf, amazing view and our fabulous food. It delights me to read had a fantastic time at the hotel; however I really feel it's our staff that truly makes each guest's vacation something to remember.

Once again thank you for your comments and we will continue to strive to exceed your guest’s expectations via service, location, design and value.

It will certainly be a pleasure to welcome you back. We promise that your every stay with us will be even better.

My best,

Salvatore Sanchez
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ND
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed January 22, 2014

Was looking for a budget week of warm weather . We booked a great deal through suncountry that included the whole package airfare transfers rooms & all inclusive. All inclusive was a little confusing with which restaurants you could use front desk said all & some waiters said not included but we never had a charge. breakfast buffet was good quite a few choices men must wear sleeved shirts. Lunch buffet by pool & beach was very good lot of choices always included pizza,burgers,hot dogs, nachos,pasta,soup,chicken fish,salads,taco bar,several deserts,potatoes ,French fries,rice & more.There was always one item being grilled daily we had beef steak,pork chops,pork ribs,chicken & fish that I can remember & were happy with all. Waiter staff was great as mentioned in other posts. Drinks were good had alcohol for sure & they kept them coming. We did tip a buck or two each or every other round & got great service, Beach chairs were plentiful Thatched palapas were hard to find as people were playng the towel game reserving them. You could rent an umbrella from beach guy but always aggravated me with palapas sitting empty with towels reserving spot. Rooms were good maid service was good also always had clean towels & rarely saw them, Excellent showers with good pressure & hot water. We did the fiesta & tried the Italian restaurant which was good. Overall great stay very satisfied & hope to return if price stays that good.

Room Tip: We were on 9th floor away from noise
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  • Stayed January 2014, traveled with friends
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Helpful?
1 Thank CamperfromND
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMELCID, General Manager at El Cid Castilla Beach Hotel, responded to this review, January 25, 2014
Dear: Camperfro

We thank to you for bring us a couple minutes of you valuable time to share your thorough opinions. As already mentioned we are happy to read that you found a good deal to travel to Mazatlan at our hotel.

Always is comfortable to read the guest experience, because in this way we have a clear idea of what they exactly want, we appreciated for let us know your positives and negatives issues. An example of this was good to see how you enjoyed our variety, drinks, buffet on the beach and restaurants. Also that you recieve a excellent service from our maid.

I’m sorry for read that you found a little confusing with our all inclusive, we take this as an example and strengthen the training of our staff and provided the correct information to all our customers.

Following your comment we strength with security guards on the beach side to make sure our
policies was being met in reference to the palapas

King Regards,

Salvatore Sanchez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Temiscaming, Canada
2 reviews
Reviewed January 21, 2014

We stayed at the El Cid from Dec.31- Jan.14 2014. We were there last year for one week and said we'd return. Great resort, great beach, good food and best service. When we arrived we had asked for a King size bed and they made some changes and we got one which was beach front. Beautiful sunset and if you like to sleep to the sound of the waves it's the best place location. For the all inclusive you have 4 à la Carte restaurant to choose from with NO limits like other resorts. They are the best for service and accommodating you with your requests. We were greeted by the servers from last year and made new friends. We are planning on returning next year.

Room Tip: We had room 3100 with a King size bed directly beach front.
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank JeanEliane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMELCID, General Manager at El Cid Castilla Beach Hotel, responded to this review, January 25, 2014
Dear: JeanElian

Thank you for your kind words. At El Cid El Castilla Beach Hotel, we have worked very hard to deliver a great experience and are happy to read that yours was indeed great. We try to always do extra to make our customers feel welcome when they are away from home. Because without you, the customer, none of this is possible.

We are pleased to offer that you are looking for in hopes of meeting all our guests’ expectations. And, whenever possible, free upgrades are offered. Thank you, for giving us the opportunity to assist you and make a memorable experience.

On behalf of all the staff we wish you a happy and enjoyable 2014 hoping you include El Cid Resorts on your travel!!!

My best

Salvatore Sanchez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 21, 2014

We booked this hotel/all-inclusive because we were looking for a cheap vacation to escape the brutal winter we have been having. We did get a deal and for the most part, we had a nice time. The pool was gorgeous and very well kept. I found the rooms to be dated but they were clean. Unfortunately, I found most of the staff to be pretty rude, snapping at us for being late for a reservation (we weren't) or just generally being unaccommodating. The exception to this was the waitstaff, who was fantastic. The other thing that really rubbed us the wrong way was that immediately after we checked in, they worked to sell us on attending a presentation. Although the woman swore it wasn't a time share presentation, it sure sounded like it would be one. We were going along with it until she requested a $20 (US dollar) deposit to reserve our spot in the presentation. I politely declined, even though it was refundable. That just sort of started our stay at El Cid on a sour note.

We found the food at the buffets to be ok with limited variety. We were more impressed with the specialty restaurants. We were told that reservations could be made from 8-5 but when we called at 8am on two separate days, we were told that the office taking the reservations wouldn't be in until 8:30am. I mentioned that were were told the office was supposed to open at 8am and were told that that was how it was supposed to be but both days, the people working in that office didn't come in until at least 8:30am. I am also nearly positive that the mixed drinks had little to no alcohol in them.

All I was really looking for was a place to relax and get some sun and in that regard, the El Cid was fine. I would probably return if I got another amazing deal on a vacation but I wouldn't stay for more than 3 or 4 days.

  • Stayed January 2014, traveled solo
    • Value
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Helpful?
1 Thank rubyjem00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMELCID, General Manager at El Cid Castilla Beach Hotel, responded to this review, January 25, 2014
Dear: rubyjem00

We are glad to see that we be the Hotel of your choice in your recent visit to Mazatlan, and you found a rate on your needs for breaking away for the weather on your city. It’s great to know that you enjoyed our pools and a la carte restaurants having a nice service provided from our waiters.

I regret your experience in one of our restaurant with our reservation policies, we implement this policy with the aim to offer a best service, course we always are able to make an exceptions if the situation required. Concerning to the reservation desk we already shared your comment to bring into be more punctual.

We take a note of all your suggestions about our variety of buffets and the way that we prepare drinks, be assured that the Master chef and Food and Beverage Director verify these improvements are affected.

Sincerely hope to having with us in not too distance future.

My best wishes,

Salvatore Sanchez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about El Cid Castilla Beach Hotel

Property: El Cid Castilla Beach Hotel
Address: Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Mazatlan
#5 Spa Hotel in Mazatlan
#5 On the Beach Hotel in Mazatlan
#6 Business Hotel in Mazatlan
#8 Family Hotel in Mazatlan
#12 Romantic Hotel in Mazatlan
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — El Cid Castilla Beach Hotel 3.5*
Number of rooms: 500
Official Description (provided by the hotel):
Nestled in the heart of Mazatlan's Golden Zone with splendid views of the ocean, refined comforts, and warm, friendly service, El Cid Castilla Beach offers a delightful combination of sun and fun for all ages. Relax on our beautiful sandy beach as the Pacific laps at your toes, sip a refreshing beverage at one of our two connecting pools or enjoy a gorgeous sunset from your balcony as it melts on the horizon. Serving as a tropical oasis for unforgettable getaways, Castilla's vibrant location makes it the perfect retreat for entertainment seekers as it is just a few sandy steps away from the energetic nightlife, enjoyable shopping, and restaurants including Senor Frogs restaurant and disco on site. • Ideal for Friends and Families • European, All Inclusive and Elite All Inclusive Plans • Three restaurants with international cuisine • Kids Club (From 10am -10pm) • Teens Club (From 11am-7pm) • Theme night dinner buffets with live entertainment • Two expansive, connecting free form pool with swim up bar • Beach front property with aquatic center • Pronatours Tours Desk • WIFI Internet Access • El Cid Golf & Country Club, offering golf, tennis, spa, and fitness center • Only 18 miles from Mazatlan Airport ... more   less 
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Also Known As:
Hotel El Cid Castilla Beach
El Cid Mazatlan
El Cid Castilla Mazatlan

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