Wow! What an amazing experience. From the moment we checked in, everyone was so attentive and helpful. Breakfast starts the day with a bountiful buffet, Ricardo Simental, Martin Rodriguez, Gabriel Ayon,were our waiters and we wanted for nothing. Guillermo Garciawe was the captain; he and they were so courteous and saw to our every need. We couldn't have asked for better service. The rooms were clean and fresh. There were many restaurants to choose from for dinner and the food in all was excellent. Each night the El Cid put on an hour long show with music and dancers to entertain us. The MC Enrique did a fantastic job, smoothly switching from Spanish to English and making the evening much fun. The resort offered two large pools, and a beautiful beach and several nice shops. There were several tours to choose from and there was something that appealed to every one of us. I would definitely recommend this resort!!
I do have to mention that the tour company - PronoTours - was not so accommodating. We had conflicting prices for one of the tours where we paid the higher price quoted from Heidi in the resort, where it was listed in the office at a lower rate. When we were leaving, we waited almost 30 minutes for a shuttle to the airport, which we had arranged with them and paid for the night before. When we questioned it, we found that we were not even on their list, and we had to join the next shuttle to get to the airport.
We stayed at the El Cid for 6 days and I would stay here again if I were to return.
- Official Description (provided by the hotel):
- Nestled in the heart of Mazatlan's Golden Zone with splendid views of the ocean, refined comforts, and warm, friendly service, El Cid Castilla Beach offers a delightful combination of sun and fun for all ages. Relax on our beautiful sandy beach as the Pacific laps at your toes, sip a refreshing beverage at one of our two connecting pools or enjoy a gorgeous sunset from your balcony as it melts on the horizon. Serving as a tropical oasis for unforgettable getaways, Castilla's vibrant location makes it the perfect retreat for entertainment seekers as it is just a few sandy steps away from the energetic nightlife, enjoyable shopping, and restaurants including Senor Frogs restaurant and disco on site. • Ideal for Friends and Families • European, All Inclusive and Elite All Inclusive Plans • Three restaurants with international cuisine • Kids Club (From 10am -10pm) • Teens Club (From 11am-7pm) • Theme night dinner buffets with live entertainment • Two expansive, connecting free form pool with swim up bar • Beach front property with aquatic center • Pronatours Tours Desk • WIFI Internet Access • El Cid Golf & Country Club, offering golf, tennis, spa, and fitness center • Only 18 miles from Mazatlan Airport ... more less
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- Also Known As:
- Hotel El Cid Castilla Beach
- El Cid Mazatlan
- El Cid Castilla Mazatlan