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“The restaurant and pool bar staff needs additional training...”

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Estrella Del Mar Resort Mazatlan
Ranked #22 of 81 Hotels in Mazatlan
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193 reviews from our community

Traveler rating
    103
    47
    19
    17
    7
See reviews for
74
67
6
6
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Russian first
  • Spanish first
  • Any
English first
Aurora
1 review
5 of 5 bubbles Reviewed February 24, 2013

We continue to come to the hotel because of all of the above and friendly people at the hotel. We will continue to come back often. You could help by arranging better travel option from US to Mexico and from Mexico to US.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts

Helpful?
Thank Dan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LEXINGTON
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed January 6, 2013

This place is beautiful. Food could be improved. Hamburgers were not good. Tasted like 'filled' hamburger meat. You kind of have to find things on your own and ask. They are quick to answer you. If you want a restful time this is the place. No one will bother you. Beds are very comfortable, bathrooms are very nice. My grandson loved the sea turtle reserve.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts

Helpful?
1 Thank drsusi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed November 13, 2012

The rooms are nice, the beach is pretty but the service is terrible. No one greeted us when we arrived to give us a tour of the facilities or introduce us to the services available. The guest services book is horribly out of date - for instance, they don't rent bikes any more. The service staff insisted on being tipped in cash. The irony was that it was impossible to find anyone to help or take an order. The kicker was the front desk hostess, she was unpleasant. It was hard enough to get her off the phone and no matter what we asked for her response was always, "No!"

The food was horrible. Can really say much more than that.

The cherry on top was the surprise daily 'hospitality" fee that was $75. We booked and paid 100% in advance via Priceline.com. No where did the listing reveal the hospitality fee.

I do not suggest anyone stay here. Sorry.

Room Tip: My tip! Don't stay here.
See more room tips
  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank MGWex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AngelEDM, Gerente at Estrella Del Mar Resort Mazatlan, responded to this review, November 14, 2012
Dear: MG Wex
I apologize for not exceeding your expectations regarding your recent stay at our property
I regret very much the inconvenience found during your stay at the Hotel I lead.

Our goal is to provide the best service to all our customers, so that in this case I could not feel greatly exceeds your expectations.

Regarding the service with the reception and food & beverage staff I beg consider what happened as an event of which I have taken immediate action to a situation like this, do not happen again.

Again ; I apoligize for the for the inconvenience during your stay.
Because it is unusual to find this level of dissatisfaction on the part of our guests, I would appreciate contact you directly to email amacias@estrelladelmar.com, to particularize the reasons of your discontent

Sincerely,
Angel Macias
General Manager
Wyndham Las Villas Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Estrella Del Mar Resort Mazatlan

Property: Estrella Del Mar Resort Mazatlan
Address: Camino Isla de la Piedra Km 10 | La Oliva, Mazatlan 82267, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Mazatlan
#9 Spa Hotel in Mazatlan
#17 On the Beach Hotel in Mazatlan
Price Range (Based on Average Rates): $
Hotel Class:4 star — Estrella Del Mar Resort Mazatlan 4*
Number of rooms: 68
Official Description (provided by the hotel):
68-room oceanfront hotel in Mazatlan, Mexico within the gated community of Estrella Del Mar, just 10 minutes from Mazatlan airport. Activities and amenities include a spa, salon & workout facility, conference & wedding facilities, pool & hot-tubs, restaurant & bar, tennis courts and horseback riding, 18-hole championship golf course and 3½ miles of beachfront. ... more   less 
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Also Known As:
Wyndham Las Villas Hotel Mazatlan

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