We have been going to Mazatlan for 16 years and have stayed at so of the other hotels. This was our first year at the Luna. After booking I checked out some of the reviews and got a little nrevous, As many were not to good. We arrived for a 1 month stay. And could not find one thing to complain about. The rooms were clean all brand new mattress. We were on the 8th floor room # 3009 a very large room great view. New tv's in the room. Shortly after we arrived they came and opened up the kitchen.We had a nice bid tub with a shower plenty of hot water. The view was great,the desk staff even if there was a language problem did ther best to help us out. The maid service was great and the rooms were often done by noon. The restraunt staff were great ,we only had some snacks there but they still treated you great even if you didn't order drinks and meals. Always called you by name Would come around to see if you needed ice for our small cooler we took down with us. The pool was great not to hot, water slides for the kids. Was a nice and quite family type hotel . Lots of restraunts with in walking distance to eat out at. So the people that gave this hotel a poor rating . Mexico is a country that is what it is and maybe you expect to much when you travel. When we go to mazatlan I'am just thankfull that I 'am able to travell and have a place to relax at.So to the staff at the Luna Palace You do a great job and hope to see you next year
- Official Description (provided by the hotel):
- Luna Palace has a reputation of excellence in service and a home-away-from-home atmosphere. Luna Palace favourite among short and long stay travellers, as it offers fully equipped kitchenettes in every suite, as well as a beach front restaurant with a la Carte service. Our 71 suites are newly renovated, and all have a private balcony with an ocean view which offers a great opportunity to share quality time with your family or on your business. Location: Golden Zone of Mazatlan 30 minutes from airport, 15 minutes from downtown, 10 from aquarium, and 10 to golf courses ... more less
- Reservation Options:
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- Also Known As:
- Luna Palace Resort All Inclusive
- Luna Palace Mazatlan