Hi, my wife and kids booked a Junior Suite at this hotel, advertised as including full breakfast, parking, and wireless internet. She had to argue at the front desk about the breakfast, and after much debate agreed to give her 2 continental breakfast (although there were 3 of them, and the reservation indicated full breakfast). There is NO wifi connections when you are in your room, and her phone in her room was out of order. When she asked to speak to the manager, they indicated there were no managers??? The only plus about this hotel, is that it has a nice pool for the kids to play on. At the end of the day if you want to save yourself a headache, do not stay at this hotel. Lots of other quality places to stay at in Mazatlan, stay away from Luna Palace!!!
- Official Description (provided by the hotel):
- Luna Palace has a reputation of excellence in service and a home-away-from-home atmosphere. Luna Palace favourite among short and long stay travellers, as it offers fully equipped kitchenettes in every suite, as well as a beach front restaurant with a la Carte service. Our 71 suites are newly renovated, and all have a private balcony with an ocean view which offers a great opportunity to share quality time with your family or on your business. Location: Golden Zone of Mazatlan 30 minutes from airport, 15 minutes from downtown, 10 from aquarium, and 10 to golf courses ... more less
- Reservation Options:
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- Also Known As:
- Luna Palace Resort All Inclusive
- Luna Palace Mazatlan