Our experience in this place was quite disappointing. We found this place after doing a simple online search for Mazatlan furnished apartments, which brought down some confidence on it. Quite wrong.
On their website they claim to accept Paypal reservations, but it is not true once you contact them directly. They requested a direct deposit on a USA account which I refused to do, and instead told them that I would pay in cash on arrival.
There is absolutely nothing cheap about this place. They charge an average of 80USD a night and this ONLY includes the room.
There is no cleaning provided by them, the remote control does not work, there were dead cockroaches on one of the bedrooms, the towel service was dirty and had body odour, and they still expect the customer to clean absolutely everything (bed linen included) before leaving, but they do not provide laundry facilities of any kind.
The staff is quite unhelpful and dismissive. There was always an excuse to anything we would bring to their attention, even before we finished explaining it. However, they were keen on pointing out their demands from us, such as making sure we wash everything for them or we do not waste too much their resources.
While I could go on describing the lack of services for the inflated price they charge (which has to be payed in advance and is non-refundable no matter how bad the service would be), I will only mention that for the same rate you will be able to find at least 3 different locations in Mazatlan that are far superior than this.
- Also Known As:
- Apartments Fiesta Mazatlan