We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
WINNER WONDERLAND
Win Big When You Book on TripAdvisor

“One night” 4 of 5 bubbles
Review of Oceano Palace

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Oceano Palace
Ranked #63 of 80 Hotels in Mazatlan
Rochester, Minnesota
Level Contributor
40 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“One night”
4 of 5 bubbles Reviewed March 11, 2014 via mobile

We had to have a place to stay one night after our rental ran out and we picked oceano palace prior to our arrival. There is a ton of construction going on, but it needs an upgrade to keep up with the demand of the golden zone. One day was enough at this time to stay. Once construction is done it will be beautiful! We still had a great time in the sun by the pool. We had great poolside service too. We were well taken care of. The price was right too. Also the bellhop was amazing and even got our taxi right on the money the next day. If you decide to book check on where they are on construction, otherwise i would stay again!

Stayed March 2014, traveled with friends
Helpful?
4 Thank Melinda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

837 reviews from our community

Traveler rating
    391
    154
    109
    83
    100
See reviews for
304
207
30
37
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (92)
Date | Rating
  • English first
  • French first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
San Diego, California
Level Contributor
77 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
1 of 5 bubbles Reviewed February 24, 2014 via mobile

I thought I knew what bad was! Ho my god I dint. I stayed at this hotel last weekend and what a nightmare. I was with a group of friends who stayed at the same hotel as we booked together. As we were driving down the street approaching the place we were having fun saying yea! what if that piece of ? was our hotel, hahahaha! this is the hotel a friend said! The place was full of construction debris all over the place, holes on the walls, concrete fell on one of my friends. I still can not believe someone will be renting rooms at a place like this. I will publish my pictures for you guys to judge. I was reading other members reviews and I must say I'm really surprised they say service is good. I say this because one of the rooms we rented was never serviced! I went to the front desk to complain about it and they said, "Well were under construction and our maids do what they can" Hahahaha! what a joke!
Another guy in my group had no toilet paper on his room, it was in the afternoon so we stopped by the front desk to let them know so they could replenish or send the maid to bring in some, instead the front desk person goes to an office in the back and gets a roll of toilet paper???? What? we asked! My friend said we are going out? They just said well when you get back you can pick it up. !unbelievable!
Trust me when I say this, if there was no room anywhere else I would rather stay in the beach or on a park! This is the worst hotel I have ever stayed at, service is poor as in no other place I have been in. Stay away from this hole on the wall!

Stayed February 2014, traveled with friends
Helpful?
9 Thank Angel V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Ohio
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed February 7, 2014

Beautiful hotel directly on the beach. Great rooms, service etc, but major major remodeling being done during the day time hours. Can't even sit by the pool. Not sure how long it will last but it is not pleasant. Would not have booked it, if I knew this.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
10 Thank ashtabulaone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelowna, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed December 1, 2013

Spent two weeks in a fourth floor oceanview room and found it to be mostly enjoyable. Rooms are clean, staff is friendly, bands are a bit loud on the weekends but stop at a reasonable hour the beds are very firm and barely long enough for my 6'2". The balcony sliding door was very hard to open due to the salt air having ruined the bearings on the rollers, but we were able to get out and sit and enjoy the view. Saw grey whales, dolphins and lots of seabirds from our room. First couple days the restaurant was difficult due to a honey bee invasion, no real danger, but you had to keep shooing them away. Exterminators found the nest and got rid of it so that problem was cured. Beach was great, water was warm and clean and the grounds were well kept. The rooms are somewhat spartan, but that is normal for Mexican hotels. You can get a bit of a feel of real Mexico there rather than the US style hotels. Arrived on Constitution day and it was crowded, the weekend we left, there was a marathon so it was full again, weekdays, only half full. Staff were all polite and friendly. Would go there again.

Room Tip: Ocean view rooms are nicer, but you get the noise from the band in the restaurant.
See more room tips
  • Stayed November 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Clay C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed November 26, 2013

We are always treated so well when visiting here. The staff is the very best of all the places we go. The beach is wonderful, the pool is great. There is not a better place to relax and enjoy the sun water and great people. The food is also a big plus. Would advise anyone it is the best deal for your dollars!!

Room Tip: Ocean view, high floor.
See more room tips
  • Stayed November 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ralph770
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chihuahua, Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed November 19, 2013

Español top/English bottom

El servicio de los trabajadores en el hotel es excelente. El personal de limpieza, meseros, hostess en el restaurant excelente servicio, sin embargo en cuando al servicio en recepción es pésimo.

Desde el primer dia que llegamos, la persona que nos atendio lo hizo de mala gana (Damian Calderon). Como llegamos antes de poder checar, se limito a decir que aun no era la hora de entrada, solo hasta que uno de los trabajadores del hotel se dio cuenta, nos ayudo para guardar el equipaje mientras la hora de registrarnos llegara e incluso nos sugiorio regresar antes porque probablemente las habitaciones (2 habitaciones) estarían listas antes. Asi lo hicimos, regresamos antes de la hora y esta persona en recepcion (Sr. Calderon) muy agresivamente nos repitio que las habitaciones no estarían listas hasta la hora estipulada, que quien nos dijo eso esta mintiendo, despues revisa en su papeleria y nos dice de mala gana que si estan listas y nos registra en las habitaciones.
Al dia siguiente al ir a desayunar nos damos cuenta que el Sr. Calderon no nos registro correctmente, ya que no agrego que nuestras habitaciones tenian desayuno buffet incluido, asi que tuvimos que ir varias veces a recepcion a corregir el problema. El Sr. Damian tampoco registro la fecha correcta de salida, por lo que si regresabamos a las habitaciones despues de las 12 de la noche, teniamos que ir a recepcion a reactivar las tarjetas para ingresar a los cuartos ya que ya nos habian dado salida del hotel y esto paso 3 noches. Por el mismo problema del registro, el personal de limpieza llegó cada mañana a tocar a las habitaciones a las 8 am a revisar si ya habiamos salido del hotel.
En varias ocasiones se le comento al Sr. Calderon de los errores, pero nunca corrigió nada en el sistema. De hecho por haber sido quien nos registro, nos debió de haber dado todas las indicaciones del desayuno buffet, de las reglas del hotel, sin embargo, parece que no le gusta mucho su trabajo pues lo hace de bastante mala gana, es una lastima que por personas como el hechen a perder la impresión del resto del personal del hotel que fue muy servicial y amable.

Mi experiencia en general fue regular, el precio es accesible, como sugerencia les diría que el servicio de internet fuera gratuito o minimo que pagaras por el una cantidad modica y durara toda tu estadia (no solo un dia) y que no pongan al frente del hotel a personas que tengan el servicio que tiene el Sr. Calderon.

English
The worker´s service at the hotel is excellent. The cleaning service, waitress, hostess at the restaurant excellent, but the reception service is awful.
Since the first day we got to the hotel, the person who received us did it with a bad attitude (Mr. Damian Calderon). We got to the hotel before the check in hour and he just told us that it wasn’t the hour for checking yet, it wasn´t until one of the workers at the hotel realized we were waiting that he offered to keep our luggage safe until we could check in and he also suggested us to get before the check hour since it hour rooms will probably be ready by then. We did as told, we had lunch outside the hotel and we got early to try if we could check in, and again Mr. Calderon, very aggressively told us that the rooms weren´t ready and whoever told us that we could check in early was lying…then he checked his paperwork and told us with certain attitude “the rooms are ready now”.
Next day, we went for breakfast and we realized Mr. Calderon didn’t checked us in correctly, since he didn´t registered our rooms had breakfast buffet included nor we were 5 people not 4, so we had to explain that several times to the people at the restaurant as well as the reception people. Mr. Damian didn’t registered the correct date for our departure, and 3 days in a row we had to go back to the reception to program our room cards again since our cards were showing we had already left the hotel. Because of this problem with the departure date, every morning the cleaning service knocked on the door at 8 am to check if it was our departure date so they could clean the room.
During a few occasions we told to Mr. Calderon the mistakes done during the check in, but nothing was corrected. Because it was him who registered us, he was supposed to give us all the indications about the towels, the hotel rules, the breakfast service, but he seems to hate his work, he performs it very poorly, is a shame because of the service offered from people like him it gives a bad reputation to the whole work of the rest of the people at the hotel that were really nice and kind.
My general experience was regular, the Price is accessible, as a suggestion I will tell them to have free wi-fi or at least pay for an amount and keep the service all the time you will stay at the hotel and not pay everyday for the service. Also, as suggestion, do not leave people who lacks of customer service like Mr. Calderon to be the face of your hotel.

  • Stayed November 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Ms_Baray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bellingham, WA
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 bubbles Reviewed November 17, 2013 via mobile

Stayed here a week in November with family. It is cheap, clean and the rooms are spacious. The beach is beautiful and safe. The staff is super friendly and mostly responsive. The place is being renovated and there was daytime noise as they jackhammered bathroom tiles out on our floor, but they tried to minimize it. The pots and pans in our timeshare were new, and the A/C, while noisy, worked great. The BIG problem was drunken, out-of-control guests. HOARDS of them. There were a couple of other gringos here, and a couple of Mexican families. But young Mexican partiers stayed here mostly, and the Oceano appears to be their Party Palace. Almost every afternoon they would begin drinking, singing and YELLING in the pool and beach area. There were probably a couple of hundred of them. They brought coolers of beer and tequilla in . . . and by three in the morning they were SCREAMING in the halls, pounding on guest doors, making siren sounds - it was awful. I asked them to stop and they just laughed and deliberately got louder. Our children (and adults) were wakened three nights in a row. When I asked the manager about controlling the partiers, he shrugged and said "They are young, what can you do?"
Unless you are between the ages of 15 and 25, single, and into noisy drunken revelry - my advice is: DON'T stay here. If you like to stay up all night partying and disturbing others- try the Palace.

Stayed November 2013
Helpful?
6 Thank helmsgal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Mazatlan hotels
0.9 mi away
The Inn at Mazatlan
The Inn at Mazatlan
#7 of 80 in Mazatlan
4.5 of 5 bubbles 591 reviews
1.6 mi away
Quality Inn Mazatlan
Quality Inn Mazatlan
#29 of 80 in Mazatlan
4.0 of 5 bubbles 48 reviews
1.6 mi away
Hotel Playa Mazatlan
Hotel Playa Mazatlan
#4 of 80 in Mazatlan
4.5 of 5 bubbles 1,595 reviews
Show Prices
Show Prices
Show Prices
0.9 mi away
Costa de Oro Beach Hotel
Costa de Oro Beach Hotel
#25 of 80 in Mazatlan
3.5 of 5 bubbles 293 reviews
1.2 mi away
Park Royal Mazatlan
Park Royal Mazatlan
#47 of 80 in Mazatlan
3.5 of 5 bubbles 323 reviews
0.3 mi away
Pueblo Bonito Mazatlan
Pueblo Bonito Mazatlan
#9 of 80 in Mazatlan
4.5 of 5 bubbles 1,382 reviews
Show Prices
Show Prices
Show Prices

Been to Oceano Palace? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Oceano Palace

Property: Oceano Palace
Address: Avenida Camaron Sabalo S/n | No. 2601, Mazatlan 82103, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#28 On the Beach Hotel in Mazatlan
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Oceano Palace 3.5*
Number of rooms: 260
Official Description (provided by the hotel):
More than 260 recently renovated rooms, studios and suites, most with spectacular views of the Pacific Ocean and the Mazatlan Islands Nature Reserve, Isla de Pajaros, Isla de Venados, Isla de Chivos. The rooms with street view, overlook Camaron Sabalo Avenue. All Inclusive and European Plans available. Location: Golden Zone 30 minutes away from airport, 15 minutes from downtown, 10 minutes from aquarium, and 10 minutes from golf courses. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, BookIt.com, Orbitz, Cancelon and Odigeo so you can book your Oceano Palace reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Oceano Palace Hotel Mazatlan
Oceano Palace Mazatlan

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing