Among many unpleasant things, the most aggravating was ordering 2 screwdrivers at the restaurant and being brought straight orange juice. We waited for 10 minutes to return them and the waiter never came to the table. We were going to order additional ones with the booze on the side. After having to get up from the table after 10 minutes of the waiter not coming anywhere near our table and tracking him down so he'd come to the table, I complained about the absence of vodka in our drinks to which the waiter just up and walked away from the table. This waiter who did not even smile or make us feel welcome at all, disappeared and did not return to the table at all. After another 10 minutes or so (no exaggeration), I saw the waiter talking to a man who looked to be the manager and pointing over to our table. This "manager" skipped right past our table and started talking to the table next to us and then left that table without speaking to us. At this point we got up and left. Walked right by the waiter who said nothing to us. Later that day, about for hours after this incident when checking out from the hotel, they sent some kid looking to be security, to try and charge us for these screw drivers. I told him I wasn't going to pay him and that he better send the manager over. The manager denied ignoring us in the restaurant and said that after the waiter had alerted him to the situation he turned around and we were already gone. He bold face lied to me and denied his lie as I continued to call him out on it and the terrible service and insisted that we pay or he would call the police. I eventually ended up paying him for 2 orange juices instead of screwdrivers which were only 5 pesos less each. I am a hospitality manager, I would have easily just let that go after a complaint of such horrible service to try to save a tiny shred of dignity. Not these people. The manager's excuse was that we were not the only people in the hotel and that they were busy and I needed to wait my turn regardless. WHAT? After 20 minutes of being ignored, we ended up drinking our watered down OJ's because we were thirsty. It was first thing in the morning and were a tad hung over. This hotel is also built with nothing but sound wave reflecting surfaces. No carpet anywhere. There were a couple different conventions of teens and young adults screaming and running the halls alllllll night long into the morning hours and security could seem to do nothing about controlling any of this. I will definitely never return to this hotel, probably never Mazatlan for that matter. The girls at the front desk were mostly accommodating but still no one in this hotel smiled at all expect for one waiter with silver hair that we had one time. One last thing, our bed was rock hard and didn't not get any good sleep in a week there! Also, avoid the jerks in front of the hotel trying to rent jet skies and para sailing. They will rip you off if they can. People tried to rip us off everywhere we went. Luckily I speak fluent Spanish and for this was able to avoid getting hosed everywhere but having to battle it was exhausting. Try to stay at one of the more business oriented hotels like Fiesta Inn. Nice, quiet, great views and great rooms. And make sure you eat at Pancho's!
- Official Description (provided by the hotel):
- More than 260 recently renovated rooms, studios and suites, most with spectacular views of the Pacific Ocean and the Mazatlan Islands Nature Reserve, Isla de Pajaros, Isla de Venados, Isla de Chivos. The rooms with street view, overlook Camaron Sabalo Avenue. All Inclusive and European Plans available. Location: Golden Zone 30 minutes away from airport, 15 minutes from downtown, 10 minutes from aquarium, and 10 minutes from golf courses. ... more less
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- Also Known As:
- Oceano Palace Hotel Mazatlan
- Oceano Palace Mazatlan