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“Great for the money”
Review of Oceano Palace

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Oceano Palace
Ranked #46 of 80 Hotels in Mazatlan
Reviewed February 18, 2013

Rooms were plain and simple but provided a comfortable place to sleep with excellent ocean view. The location is fantastic. The buffet breakfast is varied and delicious with lots of authentic Mexican dishes. the staff is friendly.

  • Stayed: January 2013, traveled with friends
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Thank Bel L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ferordaz, Manager at Oceano Palace, responded to this reviewResponded February 25, 2013

Dear Bel L

Thank you very much for you review of you recent stay at Oceano Palace Hotel, we are very happy to hear that you enjoyed your stay at the hotel.

look forward to see you soon

Fernando Ordaz
Manager
Oceano Palace

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137 - 143 of 936 reviews

Reviewed February 16, 2013

Not likely to come back. The staff was great but the bed not so much. And we had to suffer night after night of someone pulling up outside between 1 and 3 AM and blasting the stereo. Towels? It was carnival and I am sure that was part of the reason for the shortage. The pool and hot tub were cooler than the ocean...the room was either cleaned twice a day in quick succession or not at all. In conclusion, very bare bones, loud at night, with a terribly uncomfortable bed and no towels.

  • Stayed: February 2013, traveled with family
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Thank Karen V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 13, 2013

Good points: Everything was clean, locations at the beach are very nice.

Regular points: Partial view to the beach, elevator nor nice neither bad. Beds and bath are ok.

Bad points: Only 2 full-size towels were provided, i had issues with the reservation and the personal was rude when i come, they just told me that my reservation was canceled and i needed to pay twice while they investigated. Pool bar was always closed. In general seems the rooms are old and there are many visual details. I have stayed in many hotels in Mazatlan and this is really close to the worst. TV non-flat.

  • Stayed: February 2013, traveled as a couple
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Thank Raymundo C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ferordaz, Manager at Oceano Palace, responded to this reviewResponded February 25, 2013

Dear Raymundo

I Appreciate your comments are very important to us, we will work on the points youre suggesting us.
We hope you give us the opportunity to serve you again

Fernando Ordaz
Manager
Oceano Palace Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 8, 2013

Clean beds/sheets, clean bathroom. Lacking in the linens- only 2 full sizes towels are provided, no hand towels, washcloths, or bath mats. This was frustrating to me. Extra toilet paper was not provided, and roll was almost empty upon arrival. Nice balcony, quieter part of town (compared to further north) restaurants nearby, but not much shopping close to the hotel. Beautiful pool, i believe it is heated, great to swim in at night. Friendly and accommodating staff.

Room Tip: "mountain view" isn't bad, just not the ocean, faces to the parking lot/main street.
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  • Stayed: February 2013, traveled on business
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Thank BudgetBeachTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 24, 2013

Friendly staff and door man nice touch bring a dessert to our door. Our room was clean. We went from sunwing mountain view asked if we could have ocean view was no problem didn't have to pay extra glad we had ocean view only disadvantage is cant see the full sun set because of the island but still has great colours. The room is average nothing to rave about but clean had king size bed. Had supper once at restaurant was good selection of Mexican food had the pizza once was very good oven fired thin crust. Pool was clean and nice unique layout. Mixed drinks a little pricey. Would stay again.
Gym was great forget his name but was helpfull. Thanks again for a nice memory.

Room Tip: Ocean view some have kitchens I like just going out for breakfast and dinner
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  • Stayed: January 2013, traveled as a couple
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Thank versatile1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 11, 2013

..this hotel, Oceano Palace..nice name.. in Mazatlan.. was really large hotel with a VERY VERY NICE oceanview.. so you want to get oceanview room.!!.. with a view of the island across the water it really feels exotic and also the hotel has what you want, a gym.. friendly service at the desk.. great restaurant with fantastic food (always mexican!) and a really nice swimming pool and poolside bar.. the waiters will serve you drinks all day and you can pay them or make a tab.. its great! ..the best feature is the hotel is right by beach.. its so nice!

Room Tip: take oceanview room otherwise you will miss out on the fantastic view of the beach and islands..
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  • Stayed: October 2012, traveled solo
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Thank Lazzy_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo J, Manager at Oceano Palace, responded to this reviewResponded January 13, 2013

Dear Lazzy_12:

Thank you very much for taking the time to write your kind review of your recent stay at OCEANO PALACE HOTEL. We are very happy to hear that you enjoyed your stay at the hotel and specifically appreciated your ocean view room, our friendly staff and the service. This motivates us to keep improving our service every day, of course I am sharing this comment with our staff during our briefings. Thanks again and we hope to have you as a guest very in the near future.
Look forward to see you soon

Eduardo Jimenez

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Reviewed January 8, 2013

If you're looking for the best-value budget hotel in Mazatlan, this is it. The service is much better than most of the overpriced hotels in Mazatlan. The pool is fine. Basically, if you're on a budget and want to get the best value for the money you spend and still be able to enjoy a very decent hotel with great service and no strings attached, you've found your next hotel destination in Mazatlan.

  • Stayed: December 2012, traveled with friends
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Thank Andrea R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Oceano Palace

Address: Av. Camaron Sabalo No. 2601 | Sabalo Country Club, Mazatlan 82103, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#25 On the Beach Hotel in Mazatlan
Price Range: $59 - $189 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Oceano Palace 3.5*
Number of rooms: 255
Official Description (provided by the hotel):
Oceano Palace is our signature property with 255 rooms, some of them with an equipped kitchenette, that were renovated in 2014. It is available in European Plan and All-Inclusive. It features daily shows, a fully equipped gym, heated pool, daily pool activities and music. Our amenities include a fully equipped gym with the free services of a personal trainer and babysitting services at an additional charge. Our property is located right on the Golden Zone of Mazatlan, overlooking Birds Island. Our location features spectacular views of the Pacific Ocean and wildlife on the island. Our food service includes: La Terraza: Mexican Food Roxy Bistro: Pizzas and Steaks Grand Central Bar: Sushi Bar Our All-Inclusive Plan of their meals at their local restaurant in addition to a set number of dinners at our other restaurants and properties. Details: - 7 Night all-inclusive vacation includes 3 dinners at our other properties & restaurants - 5 Night all-inclusive vacation includes 2 dinners at our other properties & restaurants - 3 Night all-inclusive vacation includes 1 dinner at our other properties & restaurants Location 30 minutes away from airport, 15 minutes from downtown, 10 minutes from aquarium, and 10 minutes from golf courses. ... more   less 
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Also Known As:
Oceano Palace Hotel Mazatlan
Oceano Palace Mazatlan

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