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“Well...a swing and a miss...” 1 of 5 stars
Review of Oceano Palace

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Oceano Palace
3.5 of 5 Hotel   |   Avenida Camaron Sabalo S/n | No. 2601, Mazatlan 82103, Mexico   |  
Hotel amenities
Ranked #63 of 79 Hotels in Mazatlan
Oroville, California
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Well...a swing and a miss...”
1 of 5 stars Reviewed February 16, 2013

Not likely to come back. The staff was great but the bed not so much. And we had to suffer night after night of someone pulling up outside between 1 and 3 AM and blasting the stereo. Towels? It was carnival and I am sure that was part of the reason for the shortage. The pool and hot tub were cooler than the ocean...the room was either cleaned twice a day in quick succession or not at all. In conclusion, very bare bones, loud at night, with a terribly uncomfortable bed and no towels.

  • Stayed February 2013, traveled with family
    • 1 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Karen V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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810 reviews from our community

Traveler rating
    384
    148
    104
    81
    93
See reviews for
290
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36
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
  • English first
  • French first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Guadalajara, Mexico
1 review
2 of 5 stars Reviewed February 13, 2013

Good points: Everything was clean, locations at the beach are very nice.

Regular points: Partial view to the beach, elevator nor nice neither bad. Beds and bath are ok.

Bad points: Only 2 full-size towels were provided, i had issues with the reservation and the personal was rude when i come, they just told me that my reservation was canceled and i needed to pay twice while they investigated. Pool bar was always closed. In general seems the rooms are old and there are many visual details. I have stayed in many hotels in Mazatlan and this is really close to the worst. TV non-flat.

  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank Raymundo C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ferordaz, Manager at Oceano Palace, responded to this review, February 25, 2013
Dear Raymundo

I Appreciate your comments are very important to us, we will work on the points youre suggesting us.
We hope you give us the opportunity to serve you again

Fernando Ordaz
Manager
Oceano Palace Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Culiacan, Mexico
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed February 8, 2013

Clean beds/sheets, clean bathroom. Lacking in the linens- only 2 full sizes towels are provided, no hand towels, washcloths, or bath mats. This was frustrating to me. Extra toilet paper was not provided, and roll was almost empty upon arrival. Nice balcony, quieter part of town (compared to further north) restaurants nearby, but not much shopping close to the hotel. Beautiful pool, i believe it is heated, great to swim in at night. Friendly and accommodating staff.

Room Tip: "mountain view" isn't bad, just not the ocean, faces to the parking lot/main street.
See more room tips
  • Stayed February 2013, traveled on business
    • 3 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank BudgetBeachTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kitchener, Canada
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed January 24, 2013

Friendly staff and door man nice touch bring a dessert to our door. Our room was clean. We went from sunwing mountain view asked if we could have ocean view was no problem didn't have to pay extra glad we had ocean view only disadvantage is cant see the full sun set because of the island but still has great colours. The room is average nothing to rave about but clean had king size bed. Had supper once at restaurant was good selection of Mexican food had the pizza once was very good oven fired thin crust. Pool was clean and nice unique layout. Mixed drinks a little pricey. Would stay again.
Gym was great forget his name but was helpfull. Thanks again for a nice memory.

Room Tip: Ocean view some have kitchens I like just going out for breakfast and dinner
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank versatile1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed January 11, 2013

..this hotel, Oceano Palace..nice name.. in Mazatlan.. was really large hotel with a VERY VERY NICE oceanview.. so you want to get oceanview room.!!.. with a view of the island across the water it really feels exotic and also the hotel has what you want, a gym.. friendly service at the desk.. great restaurant with fantastic food (always mexican!) and a really nice swimming pool and poolside bar.. the waiters will serve you drinks all day and you can pay them or make a tab.. its great! ..the best feature is the hotel is right by beach.. its so nice!

Room Tip: take oceanview room otherwise you will miss out on the fantastic view of the beach and islands..
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  • Stayed October 2012, traveled solo
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Lazzy_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo J, Manager at Oceano Palace, responded to this review, January 13, 2013
Dear Lazzy_12:

Thank you very much for taking the time to write your kind review of your recent stay at OCEANO PALACE HOTEL. We are very happy to hear that you enjoyed your stay at the hotel and specifically appreciated your ocean view room, our friendly staff and the service. This motivates us to keep improving our service every day, of course I am sharing this comment with our staff during our briefings. Thanks again and we hope to have you as a guest very in the near future.
Look forward to see you soon

Eduardo Jimenez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego US
1 review
5 of 5 stars Reviewed January 8, 2013

If you're looking for the best-value budget hotel in Mazatlan, this is it. The service is much better than most of the overpriced hotels in Mazatlan. The pool is fine. Basically, if you're on a budget and want to get the best value for the money you spend and still be able to enjoy a very decent hotel with great service and no strings attached, you've found your next hotel destination in Mazatlan.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Andrea R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed January 7, 2013

Pros:
- great value for price
- Ocean view rooms are amazing
- staff very friendly, amazing people
- on the beach, steps to Ocean
- close walk to restaurants and shopping
- clean, no bugs, nice beds, comfortable
- balconies with Oceanview rooms clean, and spacious. Amazing vistas.
- front desk staff so helpful.
- Tony, travel agent - amazing service!

Cons:
- mountain view room? Gross. We begged for upgrade.
- we arrived at busy time, too many kids. Not hotels fault.
- hard to get drinks by pool. Need more attention here. Opportunity to make $$$ lost.

Room Tip: Request ocean view.
See more room tips
  • Stayed January 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Australiabound
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Oceano Palace

Property: Oceano Palace
Address: Avenida Camaron Sabalo S/n | No. 2601, Mazatlan 82103, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#28 On the Beach Hotel in Mazatlan
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Oceano Palace 3.5*
Number of rooms: 260
Official Description (provided by the hotel):
More than 260 recently renovated rooms, studios and suites, most with spectacular views of the Pacific Ocean and the Mazatlan Islands Nature Reserve, Isla de Pajaros, Isla de Venados, Isla de Chivos. The rooms with street view, overlook Camaron Sabalo Avenue. All Inclusive and European Plans available. Location: Golden Zone 30 minutes away from airport, 15 minutes from downtown, 10 minutes from aquarium, and 10 minutes from golf courses. ... more   less 
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Also Known As:
Oceano Palace Hotel Mazatlan
Oceano Palace Mazatlan

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