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“Great Value for the $” 4 of 5 bubbles
Review of Oceano Palace

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Oceano Palace
Ranked #64 of 80 Hotels in Mazatlan
Denver
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Great Value for the $”
4 of 5 bubbles Reviewed November 26, 2012

Oceano Palace had everything we needed for a relaxing vacation. Although it is not the most fancy hotel in Mazatlan, we found it to be clean, the staff was friendly and helpful, and the view from our balcony was outstanding. Fernando and Alberto (the Bellmen) were extremely nice and went out of their way to make sure we had everything we needed. Also, Tony, he helped us book the Stone Island excursion. 400 Pesos (about $33 USD) a person included transportation to and from the marina, a double deck boat ride, ending at Stone Island where we had an open bar and lunch. Also there was a variety of activities, in the all inclusive package you get to choose 2. My wife and I went horseback riding, and kayaking. I have been on these excursions before and it was the first time I did not feel rushed to get back on the truck and head back. After our activities we still had time to play on the beach. Thank you Tony for setting this up for us.Tony also saw me coming back from the market across the street with beers & sodas and got me a cooler that we were able to use the entire length of our stay, again Gracias Tony! The restaurant was OK, we ate there once, but we like to eat at the local places, not a bad restaurant, we just like to venture out. My only complaint of Oceano Palace (this is very minor) is the music played at the pool. I swear it was about a 5 song loop that played over and over, some of the songs were even cut off at the end, it was funny and also annoying, come on management! Step up and buy an MP3 player of some type! Mexico has too much great music out there! Like I said, very minor, nothing to keep us from staying there again. We enjoyed ourselves, and the staff made our stay very pleasant.

Room Tip: Get a room with an ocean view!
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank NuckysDad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo J, Manager at Oceano Palace, responded to this review, December 14, 2012
Dear Theatreofdan:

Thank you very much for your time and send us your review, all your feedback is very important for us, such us the comment about the music, Food and beverage manager took care of that and have more variety of music 7 days a week. We are glad to know that you could enjoy the tours in the city and had a great time. We hope to see you soon by this your house in Mexico, OCEANO PALACE HOTEL and serve you as you deserve.

Happy Holidays

Eduardo Jimenez
Rooms Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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837 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (92)
Date | Rating
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English first
Paso Robles
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed November 13, 2012

This was our first stay in Mazatlan in our timeshare and we loved the location and the view. The beds were on a cement platform, so very hard. I loved the view on he 5th floor, however we had a difficult time communicating we wanted a queen or king bed. We eventually got two connecting rooms that made the stay much better with a king bed in one room!. My husband kept reminding me this was Mexico as I recoiled with seeing two huge cockroaches on the floor. The restaurant was lovely for breakfast and he staff very attentive. November is the time to go as no rain and sunshine and warm ocean water.

Room Tip: Ask for the top or 5th floor as the music below is very loud from early morning until late at night.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank angelbab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo J, Manager at Oceano Palace, responded to this review, November 16, 2012
Dear Angelbab:

Thank you very much for taking your time and send us your feedback of your last vacation with us, our goal is to exceed your expectative and in this case we can see we failed, your comment is very important for us this helps us to improve our service, housekeeping is reinforcing their fumigation program, we are glad that you like the restaurant service, we are sharing this comments with our staff in our briefings. you can contact us at reservaciones@oceanopalace.com to make a request in your room reservation in the future, thanks again for your comments and we are looking forward to see you soon.

Cordially

Eduardo Jimenez R.
Room manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ChulaVista, Ca.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 13, 2012

Our first visit to Oceano Palace! we stayed here for a week. we had a blast. Clean, very nice hotel and the view spectacular, the service could not have been better, no complaints at all. We will definitely go back to Mazatlán, it´s beatiful and safe!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Alisha M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo J, Manager at Oceano Palace, responded to this review, November 16, 2012
Dear Alisha M:

We would like to thank you for your kind comments about your last visit to your house in Mexico, OCEANO PALACE, we are very glad to know that you enjoyed your stay with us, I am sharing your review with our staff during our briefings to invite them continue offering the warm service that characterize Oceano Palace hotel.
Thanks again and hope to have the honor to have you here in Mazatlan very soon.

Best regards

Eduardo Jimenez R.
Rooms manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Garner, NC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed November 5, 2012

The hotel was very nice, the people were extremely friendly, but the beds were very possibly the most uncomfortable I have ever slept in. If we hadn't prepaid, I most likely would have moved after the first night.

Room Tip: The beach side rooms have an amazing view
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  • Stayed November 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank rich-h999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canyon Country, CA
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed September 10, 2012

My wife and I recently returned from a 5 night stay at the Oceano Palace. We were given a 5th floor with a nice little balcony and amazing views of the Pacific. Mazatlan was very hot during our stay so most of the daytime was spent in the nice pool or our ice cold room. Nice modern A/C unit kept our room nice and cool.

Free wifi that worked fine with no problems even on the top floor. Was able to connect up laptop and phone at the same time. Housekeeping supplied us with a mini-fridge, very nice to be able to have cold drinks in the room.

Only complaints were the beds are firm and the showers could use a bit of modernization. Overall we had a great time here with many good restaurants nearby. Great service and value, would stay here again.

Room Tip: Get the oceanview, very worth it.
See more room tips
  • Stayed September 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jeff D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo J, Manager at Oceano Palace, responded to this review, September 28, 2012
Dear Jeff D:
We appreciate you giving us the opportunity to be service to you during your last visit to Mazatlan. Thank you very much for your feedback because feedbacks like yours that allows us to continue providing the type of service and products our guests need most. Thank you for taking the time to write us and we hope to have the opportunity to welcome you back soon

Looking forward to see you soon

Eduardo Jimenez
Rooms Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed September 6, 2012

I was there Labor day weekend, first time in Mazatlan and it's hot and humid!! One night it rain hard and the streets were flooded. The location of the hotel stopped any car from driving trough so me an mi lady had to walk in 2 feet of water for a couple of miles. Ok on to the hotel, it's a bit North of most major attractions. Has a nice pool, and a nice beach with it's own palapas.. The gym was also nice. I didn't try the restaurant so no comments there. There's a local authentic Mexican restaurant across the street and had breakfast there for like $2 dollars. there is also a money exchange company which made it convenient. The room was a bit musty but I'm guessing you can't help it when the weather is humid as it was.. The beds were a little stiff, but clean overall. I opted for a ocean view room and it was great.. You have two islands in plain view.. Only thing that did bug me was that I could not charge my laptop because the walls only have a 2 prong outlet and not a grounded 3 prong like here in the U.S.
I did ask for an adapter and they told me they were out. Overall it was a good for the price.. Not too fancy and a step above motel 6.. If there is noisy people in the hallways, they can easily be heard in the rooms.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank DjLonzo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
El Fuerte, Sin.
1 review
5 of 5 bubbles Reviewed August 22, 2012

It is on the beach, the rooms are very basic, a little on the small side, but clean and have TV, phone and air conditioning. The building itself is clean as well and has a pretty nice restaurant, food is delicious. It has a first class gym! The staff are all extremely helpful and friendly. The value, in my optinion, is phenomenal.

  • Stayed July 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ann R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Oceano Palace

Property: Oceano Palace
Address: Avenida Camaron Sabalo S/n | No. 2601, Mazatlan 82103, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#28 On the Beach Hotel in Mazatlan
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Oceano Palace 3.5*
Number of rooms: 260
Official Description (provided by the hotel):
More than 260 recently renovated rooms, studios and suites, most with spectacular views of the Pacific Ocean and the Mazatlan Islands Nature Reserve, Isla de Pajaros, Isla de Venados, Isla de Chivos. The rooms with street view, overlook Camaron Sabalo Avenue. All Inclusive and European Plans available. Location: Golden Zone 30 minutes away from airport, 15 minutes from downtown, 10 minutes from aquarium, and 10 minutes from golf courses. ... more   less 
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Also Known As:
Oceano Palace Hotel Mazatlan
Oceano Palace Mazatlan

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