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“Fidel is the best!!!”

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El Cid Marina Beach Hotel
Ranked #1 of 78 Hotels in Mazatlan
Certificate of Excellence
GreenLeadersPlatinum level
Minnesota
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Fidel is the best!!!”
Reviewed March 16, 2009

My husband sent my friend and I to Mazatlan for my 33rd birthday. We were amongst the youngest people staying at this hotel. The hotel and staff were great, but Fidel was by far the best. He is one of the waiters at the pool. There are two pool areas and both are very nice. However, the water in the pool that had activities such as bingo, volleyball, etc was too warm to take a dip in when the sun got too hot. We spent most of our time at the other pool. As two young attractive women, we felt some of the male staff were overbearing and, at times, obnoxious. Fidel brought us unique drinks and attended our needs with friendly professionalism.
It was fun to watch the boats come into the marina, the beautiful sunsets from our balcony, and the wide variety of iguanas that visited the pool side area daily.
The only thing this hotel really lacked was nightlife or entertainment for the 20-30 somethings that want to stay up past 9 o'clock. Oh, the food at the restaurant was lacking a bit too, so if you're a "foodie" you'd want to go to town for a nice dinner.

  • Stayed March 2009, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bdkozel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSElCid, General Manager at El Cid Marina Beach Hotel, responded to this review, March 17, 2009
Dear mbk7801

Thank you so much for your review, and for staying with us recently, I know that it was our pleasure to have you and your friend on a very special celebration: your birthday. I appreciated your lovely comments, and have passed them on to the staff…especially to FIDEL.

I'm delighted that you enjoyed the pools, the spectacular sunset views, and our other guests, the iguanas. I have brought your observation about the food to the attention of Executive Chef and Food & Beverage Manager for their review. We will work on possible solutions, and thank you for your feedback.

We look forward to the privilege of serving you again soon. Until then, warmest regards,

Isaias Gomez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (493)
Date | Rating
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English first
Minneapolis, MN
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed March 13, 2009

The El Cid Marina in Mazatlan, Sin, MX is delightful. It was designed to look like a small fishing village and developed to be secluded from the traffic along the main tourist-accommodation road. Every room faces the Marina which is filled with yachts, fishing boats and sail boats from small sloops to 4 story yachts. Like every hotel and restaurant, La Marina’ has a purified water system for your health and safety.

The rooms are light and airy. White tile, walls and ceilings are offset with colorful furniture and accessories primarily in bright yellows and blues. We stayed in a one bedroom with a king size bed in the bedroom and a fold out double sofa bed in the living/dining/kitchen area. It had been newly remodeled with new cabinets, granite counters, curtains and decor.

We were in one of the smaller units (some visitors consider that a disadvantage of the village design) with a partial kitchen, but it was more than satisfactory for our needs. Our two adult daughters joined us in over-lapping weeks during our two week stay. They had plenty of room as there is also a seating unit that converts to a single bed. The biggest drawback with the smaller units is the single bathroom, but two vanities with sinks simplified that issue. There is also a lack of storage space and no place to hang wet towels and swim suits.

The service at the complex is excellent. Staff levels are high and response time is way above average. The restaurant and bar are delightful and the breakfast brunch is not to be missed, particularly if you want a taste of Mexican dishes in addition to pancakes, eggs and bacon. Add some chorizo (Mexican sausage with a small kick) to your omelet and put some honey on the cinnamon-coated, fried bananas for a surprisingly tasty treat.
The service also extends to the pool side grills and drink service. Wait staff circulate among the lolling sunbathers frequently and seem to have inexhaustible memories for preferences and room numbers. We had occasion to need a doctor after 9 PM. The front desk called one for us and we were very happy with the quick arrival and assistance he provided.

There are two pools, one heated with a swim up bar and the other unheated with an adjacent spa/hot tub. Both have sloping walk in children's areas. The cold pool is 9 feet deep and has a swim through cave and waterfalls that patrons can jump or dive from. Several iguanas live around the cold pool and occasionally beg for food (tortilla chips are a favorite). The heated pool is the location of the continuous activities from water exercise to volleyball. Crafts and Bingo are featured there as well.

Check in is efficient and friendly and the option of taking a golf cart to your unit is always available. The desk and bell staff are friendly and eager to assist. The desk staff made reservations at a prime downtown restaurant for us and the bell staff will help with destinations, translations and recommendations for most anything. Always ask them about the price for cabs to various destinations and they will negotiate with the drivers before you get in the car. (Always get the cost upfront in Mexican cabs.) Mazatlan has open air ‘cabs’ called ‘pulmonia’ (pneumonia) because the ‘gringos’ loved to ride in them even in what the locals thought was really cold weather. They are made on a VW Bug base and look like a motorized surrey with the fringe on top. Be sure to try one on at least one outing.

The El Cid website promotes a free ride for guests from the airport. You will be met by a hotel representative and the van brings you directly to the hotel. However, what they do not tell you is you are required to attend a time share sales tour and pitch to get a free ride back. You will be offered several benefits in addition to the cab ride. We rejected the ‘free breakfast’ sales pitch but were called at 8:30 two mornings in a row and one night at 10:30 by overly aggressive 'appointment staff'. After complaining at the front desk, the calls stopped. If you like the bonuses and don't mind the sales pitch, go ahead. If you don't want to spend 3 hours of your vacation hearing a sales pitch, be very clear that you will not attend and want no phone calls.

The hotel offers wi-fi for a daily or weekly fee. When we were there, the signal strength was very low (like below 15 mbps) and would cut out often. Service in the lobby was great, but working in the lobby for any length of time is pretty inconvenient. Requests for assistance were addressed immediately, but the answer often was, 'we're having Internet access trouble.' They did their best, but had no help from their tech people.

The Marina is one of 4 El Cid hotels and a Country Club with golf, tennis & spa. A free shuttle will take you to any one of the 5 sites and your guest room cards allow you to get towels at every pool and charge to your room at every restaurant and bar among them. Each one has a different atmosphere, but they are all delightful.

Mazatlan is a large city on the Pacific coast across from the southern end of the Baja Peninsula. The old downtown square has been restored to its original elegance. The theater on the square has shows regularly. The downtown mercado (market) is a sight to be seen. You can buy everything from sunglasses to a raw pig’s head there.

The 'tourist strip' along the Pacific is a great walk. Small groceries, pharmacies and restaurants line the street and alleyways filled with Mexican crafts, silver, 'real' vanilla, t-shirt shops and sunglasses appear seemingly out of nowhere during daylight when the storm doors are opened and shelves are dragged outside. Traditional Mexican pottery, serapes, leather goods, glassware and clothing are available at very reasonable prices. Unless posted, the shop keepers expect to bargain. Walking away almost always brings a reduced price offer. Fine jewelry is also available.

Restaurants vary from sidewalk cafes to beach side dining to formal. You can also find McDonalds and Dairy Queen among other American chains. A wide variety of food is available. We had traditional Mexican, Italian and American, but sushi, tapas, seafood and a Brazilian grill are also available. Late night clubs are available for the younger set. They start to get busy around 10 PM.

Other activities available in Mazatlan include para-sailing over the ocean behind a motor boat, boogey board rental, deep sea fishing, various tours of the city, surrounding country-side, tequila factory, among them.

  • Stayed February 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Gretchen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSElCid, General Manager at El Cid Marina Beach Hotel, responded to this review, March 14, 2009
Dear ouilassie

On behalf of our managers and staff, I would like to sincerely say GRACIAS (THANK YOU) to you for allowing us the opportunity to host you.

We are really pleased that they found our suites to be spacious, our location ideal for outdoor recreational activities and our variety of services and amenities such as shuttle bus, in-room safe, and internet in the suite, WiFi, golf course, spa & tennis of value to you.
Our goal is for our guests to say: "All this for only $...." And then recommend us to their friends and family . . . as well as return-perhaps to see what else we have improved since their last visit.

I was really glad to hear that you were able to experience the personal service that our staff shares with everyone they encounter. We try to make each and every guest stay a personal one with a promise that "you'll arrive as our guest but leave as part of our family."

We hope to see you again so please do not hesitate to contact us for your next trip!

Best regards,

Isaias Gomez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
california
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 10, 2009

I've been to Mazatlan many times, but this was the first time I ever stayed at the El Cid Marina. What awonderful paradise. The staff was superior....the bellboys, especially a young man named Avasai was helfpul, courteous and most of all very polite and friendly.
I will certainly stay here in the future........for this is truly the place of beauty.

  • Stayed February 2009, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank yoesca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSElCid, General Manager at El Cid Marina Beach Hotel, responded to this review, March 12, 2009
Dear voesca

Thank you so much for your encouraging words and for your kind feedback about our staff members being friendly.

It’s a pleasure for me as the GM to read about how much pleasure you took from visiting us at El Cid Marina Beach Hotel.

I will be sure to share your enthusiasm with our team. Please make sure to visit us whenever your travel plans bring you to Mazatlan. Thank you very much.

Best regards,

Isaias Gomez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
TravelersII98
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 4, 2009

We were guests Feb 21-28th. We were immediately greeted with friendly staff;; as the week passed it only got better and better. It started with the gentleman at check in who upgraded us to the Presidential Suite ~an unexpected suprise and completely beautiful. Fidel was an outstanding waiter at the pool bar and stood out as a first class individual that was friendly and courtious at all times. Freddie and Alexandria (conciere) we so very helpful when we needed assistance shipping home art purchased while on vacation (it arrived in perfect condition on 3/4/09), I feel I should recognize so many more people because they deserve and earn it. Everyone, at every turn was pleasant and courtious. I highly recommend this destination and we WILL return. Thank you for making this trip all we hoped for!!!!!

  • Stayed February 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TravelersII98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSElCid, General Manager at El Cid Marina Beach Hotel, responded to this review, March 5, 2009
Dear Travelersll98

Warmest Greeting from beautiful Mazatlan!

Seeing responses like this makes our job at El Cid Marina worth it. It is an honor for us to know that you were happy while staying with us. Our guest's satisfaction is our main concern and our associates make it their pleasure to make “you” the public happy and will exceed your every expectation as humanly possible.

I have passed on your kind words of appreciation to my staff. They are always pleased that their effort to deliver gracious hospitality and impeccable service is recognized accordingly.

We continue to strive and try to challenge even our own service standards to be the best. As readers I urge you to relax, and think about making El Cid Marina Beach Hotel your next vacation destination.

Whenever you make another booking at the hotel please contact me in advance so that I can personally shake your hand. We look forward to ensuring that your next stay with us outshines the previous.

Kind regards from all of us at El Cid!

Isaias Gomez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 3, 2009

Mazatlan is such a great value for your buck! Had fun playing "funny money" Blackjack. Staff was nice. They need an onsite fitness center. Food at the resort is not great but so many restaurants to choose from around town.

  • Stayed February 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mazatlanribeater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSElCid, General Manager at El Cid Marina Beach Hotel, responded to this review, March 4, 2009
Dear Mazatlanribeater

Thank you for taking the time, out of your busy schedule, to write a very nice review of your most recent stay in our hotel. We are so glad that you found Mazatlan to be a great please to spend vacations.

We will also take into advisement your comment of our Fitness Center. However, we encourage everyone thought to venture outside running by the seashore or use the “streets” of Mazatlan as their exercise arena in pursuit of wellness.

Should your future travels include Mazatlan, we would welcome another opportunity to serve you. Until that time we send our warmest.

Isaias Gomez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nanaimo, Canada
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed February 27, 2009

This resort is bright, spacious and clean. The staff are very friendly especially the maids Olivia is such a sweet lady if you get her for a maid you will have plenty of laughs. This resort is out of the Golden Zone but you can easily catch a cab to anywhere you like, be sure to negotiate a rate. If you have children the pools here are great one is very warm and shallow for toddlers and the other has caves to go through and to jump off for the older kids. The is resort is great for families.

  • Stayed December 2008, traveled with family
    • Cleanliness
Helpful?
1 Thank all_I_want_is_sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSElCid, General Manager at El Cid Marina Beach Hotel, responded to this review, February 27, 2009
Dear all_I_want_is_sun

On behalf of El Cid Marina family, our heartfelt thanks for choosing to stay with us over your holiday and we are very happy to learn that your experience was most enriching and distinctive. There is no way to explain how happy you make all the staff with your words of encouragement; we work hard to give our best efforts to make your stay as memorable as possible.

I also would like to thank you both for a wonderful review on TripAdvisor. Olivia and the rest of El Cid ambassadors look forward to pampering you both once again on your next holiday!

Blissful wishes from sunny Mazatlan!

Isaias Gomez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kirkland,wa
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 26, 2009

I have to say, that if its beauty and relaxation you want, the Marina is the place to stay. A little far from town for me yet, it is a place that I have spent much time visiting and eating at thru the years that it has been around. One of the newest of the Golden Zone, it is by far the closest to the imagination of what a traveller might think Mexico should be like . The food is wonderful here . The grounds are beautiful , the staff is great and the rooms are fabulous. I would have to say that it does seem to cater to an older generation or to a family oriented traveller . It has great access to fishing and other water sports and a great marina for large and small vessels. The marina also has a shuttle to the other El Cid areas. The El Cids have also added this year, a shuttle service to and from the airport.

  • Stayed February 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tmv8818
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSElCid, General Manager at El Cid Marina Beach Hotel, responded to this review, February 28, 2009
Dear tmv8818

On behalf of our managers and staff, I would like to extend my sincerest GRACIAS(THANK YOU) for allowing us the opportunity of hosting you. Thanks so much for your kind words about El Cid Marina Beach Hotel, whatever we do at this hotel is carried out with the intension of serving our guest’s needs better, we are happy to know that you have stayed with us many times and have experienced our superior customer service every time! Thank you for your recognition.

Our suites are indeed spacious and the views breath-taking however it's really our staff, some of whom have been with us for more than 20 years that really bring the charm and character to our "slice of paradise".

We hope you will give us more opportunities in future to demonstrate our commitment to customer delight; we will be waiting to welcome you back, soon.

Thanks again & Warm Regards

Isaias Gomez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about El Cid Marina Beach Hotel

Property: El Cid Marina Beach Hotel
Address: Av. Camaron Sabalo 1705, Mazatlan 82110, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 On the Beach Hotel in Mazatlan
#1 Business Hotel in Mazatlan
#1 Top resorts Hotel in Mazatlan
#1 Spa Hotel in Mazatlan
#2 Romantic Hotel in Mazatlan
#3 Family Hotel in Mazatlan
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — El Cid Marina Beach Hotel 3.5*
Number of rooms: 200
Official Description (provided by the hotel):
Enjoy the tranquil atmosphere and impeccable luxury of one of Mexico's finest beachfront properties located just five minutes from the cultural epicenter of Mazatlan's Golden Zone with attractive shops, restaurants, nightclubs and El Cid Golf & Country Club. This premier Mediterranean-style hotel is the preferred secluded spot for families who want to reconnect or couples looking for romance. Defined by our unparalleled hospitality, amazing marina-front location, inviting swimming pools, peaceful private beach and tantalizing cuisine, El Cid Marina Beach offers a memorable vacation experience. • Beautifully Appointed Suites • European, All-Inclusive & Elite All-inclusive Plans • Upscale Atmosphere • Secluded Golden Sandy Beach reachable by a quick water taxi ride • Two restaurants • Two pools and a spacious Jacuzzi • Two Snack Bars • Full Service Marina with Aries Sports fishing Fleet • Access to facilities of three nearby El Cid hotels and El Cid Golf & Country Club by complimentary shuttle • WIFI Internet Access (fee) • Only 20 miles from Mazatlan Airport • Pronatours Tour Desk in the lobby. ... more   less 
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Also Known As:
Hotel Marina El Cid
El Cid Marina Beach Resort
Marina El Cid Hotel
El Cid Mazatlan Mexico
El Cid Marina Mazatlan
Mazatlan El Cid
Hotel El Cid Marina Beach

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