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El Cid Marina Beach Hotel
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Reviews (2,725)
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All reviewsiguana poolwater taxifree shuttleone bedroom suiteshuttle servicejose luisgolden zonetime shareother resortsmain restaurantthe entire staffheated poolall inclusive packagecity tourall inclusive planspecial thankstimeshare presentation
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1,350 - 1,355 of 2,725 reviews
Reviewed March 27, 2013

We have been a guest at the resort 4 times in the past 3 years. The staff has been extremely friendly and attentive to our needs. We have been upgraded to the 3 bedroom suite, and a 2 bedroom suite on 2 occasions and could not have been happier. The food was excellent and we took advanatge of all the restaurants at all the Mazatlan locations. Fidel, Abraham and Angel (Luis) have remembered us from previous stays and couldn't be any nicer to us. We will certainly be coming back as soon as we can! Mark and Donna

  • Stayed: February 2013, traveled as a couple
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Thank psanitro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMELCID, General Manager at El Cid Marina Beach Hotel, responded to this reviewResponded March 27, 2013

Dear: Mark & Donna

Many thanks for taking time and effort to share your wonderful experiences to the readers of the Trip Advisor.
We are very glad to read about your kind review and nice service provided from Fidel, Abraham and Angel (Luis), specially to know that you enjoyed our hotels. Each guest comment is without a doubt an opportunity to all the team members.
I look forward to welcoming you once again to the hospitality of our hotel and to ensuring your experience with us is once again enriching and distinctive.

Warm greetings

Isaias Gomez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 19, 2013

We prefer El Cid Marina Beach Resort in Mazatlan over the El Moro Tower because it is a newer more modern facility. The food and service are impecable. You can request a room on the ocean although most rooms face the marina and the boats are fantastic. Only downside is the extremely hard mattresses in some of the buildings. Otherwise it would be 5 stars! Be aware that it is a little bit north of the main shopping area, but there are free shuttles between El Cid properties and the pulmanias and bus are also available. We walked it daily, but it may be too far for some.

  • Stayed: November 2012, traveled with family
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1  Thank larndt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMELCID, General Manager at El Cid Marina Beach Hotel, responded to this reviewResponded March 22, 2013

Dear: Larndt,

Many thanks for your recent review to El Cid Marina Beach Hotel. I’m so glad to read your recommendation regard your great experience with us, it is so nice to know that you are able to enjoyed our nice rooms and beautiful views to La Marina, also we are so happy to see the food & beverage are on your expectations.

I know that your positive review will be the deciding factor for many guests who are in two minds about where to stay. Reading your review really does make it worth it and I will make sure to post your review in our employee lounge.

We are taking note of all your recommendations regards to the hard beds and the shopping areas to prevent this inconvenience to our future guest:

When you return, please contact me personally if there is anything I can do to make your stay with us more comfortable.

Sincerely,

Isaias Gomez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 18, 2013

Rooms exceeded our expectations. Kitchens were small but well equipped. If you are lucky enough to have Alma as your maid, you will return to a room that is maid daily as if you first arrived. A continuous supply of fresh towels are available.
From our patio we enjoyed watching the sunrise, sunset, and the coming and going of yachts and sailboats; tecate in hand with fresh lime, of course.
Armando was the man to make things happen, go directly to him to make sure your stay is ok.
During our stay we had a serious medical situation that the house doctor was able to resolve which prevented us from a Mexico emergency room visit. This was a more ideal resolution opposed to spending the evening in a foreign ER.
Leonardo welcomed us to El Cid. Ask for him when you arrive for a thorough tour of the property and accommodation.
Seek out a minute mart near the hotel as the one on property was extremely high priced-best for your one off needs.
Try to get your hands on a tourist bus map (printed by stores on bus routes in town). Busses were easy to catch outside the resort for 7-10 pesos which was a substantial savings over taxis and make sure you spends at least one day in Centro.

  • Stayed: February 2013, traveled with family
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Thank Sissy1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMELCID, General Manager at El Cid Marina Beach Hotel, responded to this reviewResponded March 23, 2013

Dear: sissy1980

I appreciate you taking the time in giving us your honest feedback about your stay for this helps us understand what it is we need to work on as well as letting us know that
We are heading in the right direction. Rest assure that Alma and the rest of my staff will be giving the recognition they deserves for great service, I am glad they

Were able to help you in your time of need especially with the circumstances you were in. It´s good to know you found our facilities to be so great we always try to keep everything in order and work really hard doing so, it feels good when it is taking notice. I hope you come and visit us again soon please let me know if you need help with anything in any future visits I will be more than happy to assist.

Sincerely,

Isaias Gomez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 17, 2013

We stayed at El Cid Marina for 2 weeks and enjoyed it very much. It is a great place to relax and enjoy the sun and pool (which was heated). The ocean was too cold to venture in. The activities staff did a great job each day. There was not much variety to the scheduled activities but they did manage to get people involved whether it was darts, water aerobics, bingo, pool volleyball or blackjack. All the staff at the Marina are very pleasant, friendly, cordial and quite helpful. They really try to make your vacation memorable. The resort is very well maintained as well as the units. The only negative is having a lock off next to you. We had a one bedroom unit but had a number of people staying in the lock off next door. The noise, especially with younger children, can be a bit much. We did not do all inclusive since part of the reason of going to Mazatlan is dining out in all the good restaurants available. If you want a more active resort then stay at El Cid Moro Beach or just use their shuttle to get to the other properties.

Room Tip: Ask for a room on the top floor so no one will be walking above you or moving furniture around.
  • Stayed: March 2013, traveled as a couple
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Thank cjmzsc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMELCID, General Manager at El Cid Marina Beach Hotel, responded to this reviewResponded March 21, 2013

Dear: cjmzsc,

It is always nice to be recognized when you put in a little extra work and your wonderful comments can benefit enormously El Cid team's atmosphere. Thanks to positive feedback from our guests who wanted an unforgettable experience, we always try to be different and created new programs or improvised with our customers to offer something for everyone to enjoy. We work hard to maintained our Hotel and constantly make renovations.

Thank you so much for you recommendation, the next time you come and visits Mazatlan, remember we are here to serve you!

Kind Regards,

Salvatore Sanchez
General Manager

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Reviewed March 16, 2013

Want an enjoyable relaxing vacation, book a vacation at the El Cid Marina in Mazatlan, you will not regret it. The staff go out of their way to provide excellent service to make your stay exceptional.
This 5 star resort has everthing you would want for a vacation. Came in February, vacation will end March 27. Been coming to this resort for 12 years.you will not have any regrets. A must to book and enjoy.

Cecile & Leo Cassista
New Brunswick, Canada

Room Tip: All rooms or suites have ocean view
  • Stayed: March 2013, traveled with family
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1  Thank 135Trip2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMELCID, General Manager at El Cid Marina Beach Hotel, responded to this reviewResponded March 20, 2013

Dears: Cecile y Leo Cassista,

I would like to thank you for your wonderful comments with regards to your recent stay with us.
It was a pleasure to note how much you enjoyed your vacation and would like to take this opportunity to thank you for your loyalty. We appreciate all feedback; but, especially enjoy reading about the great experiences we help make in Mazatlan. I am also glad to know the staff provide you an excellent service, we work very hard and take pride. We will pass along your wonderful experience to our employees as a job well done.

We will always welcome the opportunity to be of service and look forward to welcoming you back at El Cid Marina Beach Hotel.

My best,

Isaias Gomez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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