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“Mazatlan El Cid Hotels”

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El Cid Marina Beach Hotel
Ranked #1 of 78 Hotels in Mazatlan
Certificate of Excellence
GreenLeadersPlatinum level
Oshawa, Canada
Level 3 Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Mazatlan El Cid Hotels”
Reviewed February 8, 2012

One hears all of the negative reports of going to Mexico and are leary to go. I dont know where people get these twisted ideas. Just got back from our golf vacation and stayed at ElCid Castilla hotel. The staff are WONDERFUL, pools heated and clean, food Exceptional in all ala carts, rooms spotless and maid service wonderful and friendly. We were in Room 1502 starting Jan 31st 2012. I thank all the staff for there friendly service with special kudos to Alisha and Gisel at the Elite club and Carlos in Customer service desk. And one cannot forget Ramone in the El Cid Marina ala cart dinner. What a gentleman and pleasure it was to dine there. We went back it was so wonderful. Thankyou one and all from the Elite club staff to the gardeners. You people made our vacation a memorable wonderful experience.Walking through town was also a non issue. The towns people were friendly and greeted you with a smile, yes they want you to shop in there stores but what store keeper dosent. I felt safer walking through Mazatlan than I would right here in Toronto any day of the week, day or night. The golf course ( 27 holes) was a treat and great fun with great caddies that sure help your game. My only issue was internet service was on and off, but that happens in my own home with ROGERS . Ide give El cid 4.9 stars with great thanks and an assurance Ill be back but for LONGER next time. The vendors on the beach will try to sell to you of course but a simple no thankyou or no Gracias is all it takes. Be civil to people and you will have No problem. I firmly believe the trouble on trips we read about are from those who do not use there heads and do foolish things or treat the people badly and ask for trouble. Treat them as you wish to be treated.Thank you EL CID and Mazatlan one and all. Youll be missed untill next time . Esta la Vista

Mike Pantalleresco

Room Tip: Go with the ELITE package, It is WELL worth it. Just say no Gracias to the beach vendors and they wi...
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  • Stayed January 2012, traveled with friends
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Helpful?
3 Thank mbassmaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSElCid, General Manager at El Cid Marina Beach Hotel, responded to this review, February 11, 2012
Dear mbassmaster

Thanks a lot for sharing this wonderful review of our sister hotel, El Cid Castilla. We are more than happy to note that our associates are doing an excellent job and that you have overall enjoyed your stay.

I ensure you that I will share this comment with the staff at Castilla, I can imagine the pleasure that it will give them to read that you had a great time and are planning to come back, hopefully in your second visit you decide to stay with us at El Cid Marina, be assured that we will treat you with a personalized service.

Receive our best wishes,

Isaias Gomez
General Manager
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2,228 reviews from our community

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Traveler tips help you choose the right room.   Room tips (502)
Date | Rating
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English first
Yonkers, New York
Level 5 Contributor
89 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed February 8, 2012

the marina beach was lovely & quiet,unlike their sister hotel El cid moro. pool area very nice unless you like a bit of shade. restaurant is fair,but many more not far.free shuttle to moro which has a few restaurants,inc. good mex.NOWHERE did I get a decent Margaritta untill I went to a bar!
Two complaints about this place:elevator closed too quiclky,almost cutting my arm off. it seemd a bit better 2 days later but still required running in. be careful of tours,even thru hotel.we were steered to expensive shops,not given enough time downtown on the "city tour",not one real crafts store or t shirt shop.& hard to take pics on a moving bus! Take the city bus-real cheap & walk around for yourself. and no need for fear here! just common sence!

Room Tip: all rooms face poo/bay. even right across from pool it was not noisy
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  • Stayed January 2012, traveled with family
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Helpful?
Thank sunwalker2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSElCid, General Manager at El Cid Marina Beach Hotel, responded to this review, February 10, 2012
Dear sunwalker2001

Thank you very much for taking the time to let us know your impressions in regards to your stay at this your home. While most of our guests come back home with great memories of their stay, I regret that we did not meet your expectations in a 100%. I totally understand your displeasure for this regretful experience in regards to the elevator service, but fortunately, the most of the comments that we get from our guest are positives but, when they are not, we make use of the complaints to detect and correct our faults. We take advantage of all the opportunities to improve our service.

Please accept once again our apologies and we would be very grateful having the opportunity of serving you in the near future and be assured you will have my personal attention.

Best regards,

Isaias Gomez
General Manager
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Saint Paul, Minnesota
Level 4 Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed February 6, 2012

Don't believe the scary stories about Mazatlan. Security was not an issue. City is laid back, people are friendly and weather is great. Police presence is very low-key. Never once during our week long trip did we feel the least bit threatened.

El Cid Marina was very nice. Accomodations are great. The beach is wonderful. Jorge, Ramon, Juan Carlos and the remainder of the staff are warm, friendly and very accomodating. El Cid is a little bit away dfrom main commercial area, but their free shuttle will put you in the middle of a nice commercial area. Danny at the La Concha restaurant was a great waiter. I recommend hopping the shuttle and having breakfast beachside at the La Concha restaurant.

Room Tip: We stayed in rooms 508 and 509. Room was big, cheery and very comforfortable.. Lupitas did a great...
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  • Stayed February 2012, traveled as a couple
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Helpful?
Thank Dale T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSElCid, General Manager at El Cid Marina Beach Hotel, responded to this review, February 8, 2012
Dear Dale T

Many thanks for your kind remarks to your recent stay at El Cid Marina. Mazatlan is a spectacular city and I am happy that you enjoyed the beautiful beaches.

I am pleased with the aspects of the hotel for which you have commented positively such as the beach, facilities, the amazing personalized service you received from Ramon, Juan Carlos and Daniel, and having breakfast at La Concha restaurant where I am sure that admired the wonderful view to the ocean. I am glad to hear that our staff anticipated your needs and went beyond expectations.

Once again thank you for trusting in Mazatlan and letting us be part of your vacation.

I hope to have you back with us in a not distant future.

Sincerely,

Isaias Gomez
General Manager
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Minneapolis, Minnesota
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 5, 2012

We had the most amazing experience at the Marina. The service was absolutely wonderful in everyway. It was the employees of El Cid who made my trip all the worthwhile. The hospitality was incredible and I will miss all the famailiar faces. The Bellboys were especially of importance to me. Their presence was outstanding in everyway and I will miss each and everyone of them...most of all, Israel, Jesus, Jose Roman, Juan, Rafael and Edgar. Love you all and miss you! You are all the best!

Room Tip: Any room :)
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  • Stayed February 2012, traveled with friends
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Helpful?
1 Thank Julia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSElCid, General Manager at El Cid Marina Beach Hotel, responded to this review, February 7, 2012
Dear Julia G

Thank you for the 5 star review. We are happy that you had a perfect vacation. It is glad to hear that our associates went above and beyond expectations and that they made your visit exceptional, especially the Bellboys staff. I am sure that you live in their hearts and are already missing you as well.

All of them and I personally look forward to your return.

We wish you the best.

Isaias Gomez
General Manager
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Portland, Oregon
Level 4 Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed February 4, 2012

This was by far our greatest vacation at the El Cid. We have become very close to the staff. The are incredible. Special cudos to the staff at the Calypso, our very good friend Miguel at the Calypso,Jose Ramon the bellman, Fidel and his entire staff a the Laguana Pool, the restaurant staff, Victoria, Fransisco, Cesar, Edy and of course Juan. We met Jorge this year. Thank you for making my husband's birthday so fantastic. Everyone should stay at the El Cid Marina. What a fantastic expreience. We will be back again next year.

Room Tip: All the rooms have great views. We have not been disappointed yet.
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  • Stayed January 2012, traveled as a couple
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Helpful?
1 Thank seaway49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSElCid, General Manager at El Cid Marina Beach Hotel, responded to this review, February 6, 2012
Dear seaway49

I was delighted and extremely proud that you enjoyed your stay with us. We value greatly such encouraging comments. Our staff will be very happy to read that with their excellent job delivered achieved that you had a wonderful vacation and a perfect birthday´s celebration for your husband.

All of us will be anxious waiting for your return, I ensure you that you will have another fantastic vacation.

Warmest regards,

Isaias Gomez
General Manager
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Ottawa, Canada
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 2, 2012

We enjoyed our two week stay at the Marina very much. Quality of the accommodations and staff were wonderful .The heated pool was really appreciated , especially during the few cooler days we experienced in January. Mazatlan is a very interesting area of Mexico. We explored with our taxi driver or on the green bus, knowing we had a comfortable " home away from home" to come back to.
One suggestion...if you have extra people in your unit ,avoid the pull out sofa beds and use the built in sofa. Much more comfortable.
Hoping to return soon.

  • Stayed January 2012, traveled with friends
    • Value
    • Location
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    • Rooms
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Helpful?
1 Thank sunshine380
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSElCid, General Manager at El Cid Marina Beach Hotel, responded to this review, February 4, 2012
Dear sunshine380

We kindly would like to thank you for having taken the time to share your experience with us with othe travellers. I am glad to note that you felt at home away from home and that we met your expectations in quality in both, service and accommodations.

I agree with you, Mazatlan is a beautiful port that offers to our visitors a lot of things to do and visit; we feel proud to be Mazatlecos and live in this amazing paradise.

We look forward to your return.

Warmest regards,

Isaias Gomez
General Manager
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Burlingame
1 review
Reviewed January 30, 2012

Great location with easy access to Mazatlan activities. Rosie, our housekeeper was cheerful and thorough and made our stay effortless.

  • Stayed January 2012
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Helengal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSElCid, General Manager at El Cid Marina Beach Hotel, responded to this review, January 31, 2012
Dear Helengal

On behalf of the team at El Cid Marina we wish to thank you for selecting our hotel to stay. We are delighted to hear that you had a wonderful vacation and enjoyed of our convenient location.

I will share your comments with Rosie, thanks so much for your praises.

We look forward to serve you again.

With kind regards,

Isaias Gomez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about El Cid Marina Beach Hotel

Property: El Cid Marina Beach Hotel
Address: Av. Camaron Sabalo 1705, Mazatlan 82110, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Mazatlan
#1 Top resorts Hotel in Mazatlan
#1 Business Hotel in Mazatlan
#1 On the Beach Hotel in Mazatlan
#2 Romantic Hotel in Mazatlan
#3 Family Hotel in Mazatlan
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — El Cid Marina Beach Hotel 3.5*
Number of rooms: 200
Official Description (provided by the hotel):
Enjoy the tranquil atmosphere and impeccable luxury of one of Mexico's finest beachfront properties located just five minutes from the cultural epicenter of Mazatlan's Golden Zone with attractive shops, restaurants, nightclubs and El Cid Golf & Country Club. This premier Mediterranean-style hotel is the preferred secluded spot for families who want to reconnect or couples looking for romance. Defined by our unparalleled hospitality, amazing marina-front location, inviting swimming pools, peaceful private beach and tantalizing cuisine, El Cid Marina Beach offers a memorable vacation experience. • Beautifully Appointed Suites • European, All-Inclusive & Elite All-inclusive Plans • Upscale Atmosphere • Secluded Golden Sandy Beach reachable by a quick water taxi ride • Two restaurants • Two pools and a spacious Jacuzzi • Two Snack Bars • Full Service Marina with Aries Sports fishing Fleet • Access to facilities of three nearby El Cid hotels and El Cid Golf & Country Club by complimentary shuttle • WIFI Internet Access (fee) • Only 20 miles from Mazatlan Airport • Pronatours Tour Desk in the lobby. ... more   less 
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Also Known As:
Hotel Marina El Cid
El Cid Marina Beach Resort
Marina El Cid Hotel
El Cid Mazatlan Mexico
El Cid Marina Mazatlan
Mazatlan El Cid
Hotel El Cid Marina Beach

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